David Clulow Opticians UK Reviews 

576
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, polite, and having great knowledge, patience, and support. The service is frequently described as first-class and excellent, with many appreciating the thorough eye exams and clear explanations of processes and results. The overall user experience is highlighted as positive, with many feeling well looked after and finding the process smooth from start to finish. However, some customers also noted issues with products, such as incorrect sunglasses or lenses causing discomfort and eye strain. A few other people also felt that the customer service was problematic, citing slow replies, conflicting information, and a lack of accountability when issues arose, including lost glasses or damaged frames.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, often praising the thoroughness of eye tests and the... See more

Product

Users describe ambiguous interactions with product, with some customers praising the selection and quality of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the excellent and great... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to book online. I was seen promptly & the optometrist explained the whole process & results of my eye test. The only think that wasn’t evident was that I would need a separate appointment for a c... See more

Rated 4 out of 5 stars

Staff are very attentive and polite. It would have been a 5 star review but the sunglasses I had gone to collect were not correct. The problem was discussed and will hopefully be resolved when I retur... See more

Rated 5 out of 5 stars

The service was first class. Staff with great knowledge, patience and support. Communicating the process and explaining findings in a simple way, and giving financial and lens options to suit. They us... See more

Rated 5 out of 5 stars

Felt I had a personal shopper with Chi at the Leeds John Lewis store. The optometrist was simply first class. Spent more than 45 minutes with me, and gave me lots of excellent advice. Looking forward... See more

Company replied


Company details

  1. Optician

Written by the company

At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

576 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(576)

288 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Service from the Nottingham…

Exceptional service from the Nottingham team, lovely environment, a good selection of designer brands.

Optical examination was very comprehensive and experienced some new tests.

Thanks Gavin and Lumi for your expert assistance looking forward to new glasses

15 November 2025
Unprompted review
David Clulow Opticians UK logo

Reply from David Clulow Opticians UK

Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our Nottingham team and enjoyed the welcoming environment and selection of designer brands.

It’s great to know that your optical examination felt comprehensive and that the new tests were helpful. Gavin and Lumi will be thrilled to hear your kind words — they take great pride in offering expert guidance.

We hope you love your new glasses and look forward to welcoming you back soon!

Kind Regards

Customer Care Team

Rated 5 out of 5 stars

Brilliant service in Oxford

Brilliant service in Oxford. Fast, caring, and professional. Thanks!

11 November 2025
Unprompted review
David Clulow Opticians UK logo

Reply from David Clulow Opticians UK

Thank you for your wonderful feedback! We’re delighted to hear that you received fast, caring, and professional service at our Oxford store. Look forwards to seeing you back.

Kind Regards

Customer Care Team

Rated 5 out of 5 stars

I received excellent treatment from…

I received excellent treatment from both the optician and Michelle. They were friendly, provided an excellent technical service, answered all my questions and earned their top 5 star ratings.

11 November 2025
Unprompted review
David Clulow Opticians UK logo

Reply from David Clulow Opticians UK

Dear Ron, Thank you so much for your wonderful review! We’re delighted to hear that you received excellent care from both our optician and Michelle. It’s great to know they provided friendly, thorough, and knowledgeable service and were able to answer all your questions. Your 5-star rating means a lot to the whole team. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

jem was so lovely and helpful

jem was so lovely and helpful! over all brilliant experience because of her

13 November 2025
Unprompted review
David Clulow Opticians UK logo

Reply from David Clulow Opticians UK

Dear Aisha, Thank you so much for your lovely review! We’re delighted to hear that Jem made your experience so positive. She’ll be thrilled to know her helpfulness and kindness made such a difference. We’re glad you had a brilliant visit and look forward to welcoming you back again soon!

Kind Regards

Customer Care Team

Rated 5 out of 5 stars

The staff were truly great

The staff were truly great! Found the exact pairs for me

11 November 2025
Unprompted review
David Clulow Opticians UK logo

Reply from David Clulow Opticians UK

Thank you so much for your kind review! We’re delighted to hear that our team was able to help you find the perfect pairs. It’s always wonderful to know our staff made your experience a great one.

And just a reminder — you’re always welcome to pop into the store anytime for adjustments or a complimentary clean. We look forward to seeing you again soon!

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Brilliant customer service and lots of attention to detail

I have been using David Clulow for my spectacles for the last 10 years, first in Cambridge and then in London. The service is consistently high and reliable. I am particularly indebted to Juli and Lucilia at the Neal Street store. They are committed to delivering the best possible customer care, incredibly patient, and very charming. I appreciated the style guidance and spectacle tips! It's always a pleasure to come in. Thank you again.

21 October 2025
Unprompted review
David Clulow Opticians UK logo

Reply from David Clulow Opticians UK

Thank you so much for your wonderful review and for being a loyal David Clulow customer for the past 10 years. We’re delighted to hear that you’ve consistently experienced high and reliable services.

Juli and Lucilia will be thrilled to hear your kind words — they truly take pride in offering patient, attentive, and charming service. We’re glad you found their style guidance and spectacle tips helpful, and it’s always a pleasure to welcome you in.

Thank you again for your loyalty, and we look forward to seeing you again.
And just a reminder — you’re always welcome to pop into the store anytime for adjustments or a complimentary clean.
kind regards

Customer Care Team

Rated 5 out of 5 stars

Great David Clulow in Wigmore Street

I am incredibly satisfied with my experience at David Clulow! Asal and Ruqaiya were truly outstanding—friendly, professional, and extremely knowledgeable. They took the time to listen to my needs and helped me find the perfect glasses that suit my style and vision. Their attention to detail and genuine care made me feel valued every step of the way. I couldn’t be happier with the service I received. Highly recommend!

8 November 2025
Unprompted review
David Clulow Opticians UK logo

Reply from David Clulow Opticians UK

Dear Gabriela, Thank you so much for your wonderful review! We’re thrilled to hear that Asal and Ruqaiya provided such friendly, professional, and knowledgeable service. It’s fantastic that they were able to listen to your needs and help you find the perfect glasses while making you feel valued throughout the process.

Your recommendation means a lot to us, and we look forward to welcoming you back to David Clulow soon!

Rated 5 out of 5 stars

Had a fantastic experience during my…

Had a fantastic experience during my recent visit to David Clulow Victoria, Sam conducted my eye test with such care and professionalism, making the whole process smooth and reassuring. Clint was brilliant, helping me choose the perfect pair of glasses with patience and great advice. Both were friendly, knowledgeable, and genuinely attentive. I left feeling well looked after and excited about my new specs. Highly recommend!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

I have been looked after at David…

I have been looked after at David Clulow for over 20 years. They are always brilliant. Very courteous, approachable, knowledgeable and caring. My Optician (Gary) has never let me down, and I trust him implicitly. Thank you for great service.

6 November 2025
Unprompted review
Rated 3 out of 5 stars

I came for eye test and new lenses

I came for a eye test plus new lenses in my Lindberg glasses (2 Pairs) I was told that it was preferable to have complete new glasses as they could not guarantee the frames would not sustain damage in the removal/relacement! I have since been told at another branch this is rubbish, I shall not return to Wigmore Street. The Lindbergs are Great though!

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Cheltenham branch

I use the Cheltenham branch. I have always found them helpful and professional from the time I book the appointment through to selection and collection of glasses. Well done all.

4 November 2025
Unprompted review
Rated 4 out of 5 stars

Brilliant Optometrist

Brilliant Optometrist, extremely knowledgable.
My review is 4* rather than 5* as Admin staff wanted me to change my appointment at the last minute which I was unable to do.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

David Clulow Opticians Loughton…

I recently visited the David Clulow branch in Loughton for my first eye test, and the experience was excellent. The optician, Amar, was very professional and explained everything clearly. When it came time to choose my glasses, I wasn’t sure what would suit me, but the amazing team Androulla,Ramona, and Waheeda ,were incredibly helpful and patient. Thanks to them, I found the perfect first pair of glasses. I’m really happy with the care and service I received throughout the whole process.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent opticians

I used to use Wigmore St branch of David Clulow, and now Cheltenham. Both have been brilliant. I find they are great for understanding complex requirements for glasses, and are able to answer questions clearly and knowledgeably. I am very happy with my glasses and lenses – the prescription, the style and the fit.

31 October 2025
Unprompted review

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