Darwin's Natural Pet Products Reviews 

2,967
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,766 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently praise the exceptional quality of the raw pet food, noting wonderful health improvements, shiny coats, and boundless energy in their dogs and cats over the years. People also genuinely appreciate the responsive, caring, and exceptionally helpful customer service team whenever they need friendly assistance with their scheduled subscription orders. Some reviewers were not happy with occasional delivery delays, noting that thin shipping boxes sometimes lead to leaky packaging or damaged goods. Other consumers mentioned that shipments occasionally arrived thawed during hot summer days because the dry ice completely melted, though support quickly sent helpful replacements.

What people talk about most

Product

People report positive experiences with product, noting that their dogs and cats consistently love the food... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the fresh ingredients and the... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive on time and are... See more

Customer service

Customers consistently report positive experiences with customer service, praising representatives for being... See more

Order

Users describe positive interactions with order, noting that auto-deliveries and recurring subscriptions are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been using Darwins for a few years now and our dogs love it! Before they would leave kibble in the bowl and walk away and now they gobble it all up. We originally started on it to help our olde... See more

Company replied

Rated 5 out of 5 stars

Darwin's takes care its customers. They recently had to cease selling rabbit, but went out of their way to locate their last supply for my subscription order. There are occasional shipping issues th... See more

Company replied

Rated 5 out of 5 stars

We’ve been providing Darwins (beef, chicken or turkey) to our two dogs for over ten years and have never had an issue with the quality of the product. We have had a few (2-3) delivery snaffus over th... See more

Company replied

Rated 5 out of 5 stars

Good quality products, service call responded quickly and professionally. Delivery’s are sometimes sketch, boxes blown out and dry ice completely melted so product has thawed 2x. Damaged boxes have... See more

Company replied


Company details

  1. Pet Store

Written by the company

Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.

Add more years to your pet's life and more life to their years.

Written by the company

Thrive Longer with Darwin's
We believe feeding a pet what they’re born to eat is the best way to help them thrive longer. That's why we provide food the way nature intended, biologically-appropriate recipes inspired by their ancestral diet, and why we're dedicated to supporting you every step of the way on your pet's health journey.

The Healthiest Thing You Can Do For Your Pet

Delivered Right To Your Door

Get free and fast shipping to most of the US on any order over 20 lbs. We cold-ship our raw meals so they're delivered to you fresh and frozen.

Contact info

Promotion box for Darwin's Natural Pet Products

Get 50% Off Your First Box

Feed your pet what they were born to eat and save 50% on your intro.

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,967)

1,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Darwins executed the best service…

Darwins executed the best service possible to remedy a delivery issue.

3 August 2026
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Reply from Darwin's Natural Pet Products

Hi Debra,

Thank you for your review. We're pleased to hear that our team was able to provide a positive resolution to your delivery issue. Delivering excellent service and supporting our customers when challenges arise is very important to us. We appreciate your patience, your trust in Darwin's, and the opportunity to make things right.

Rated 5 out of 5 stars

As always

As always, your staff was polite and processed my order fast.

4 August 2026
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Reply from Darwin's Natural Pet Products

Hi Katrina,

Thank you for your kind words! We're delighted to hear that our team provided courteous service and processed your order quickly. We take great pride in delivering a positive experience for our customers, and feedback like yours means a lot to us. Thank you for your continued support and for choosing Darwin's!

Rated 5 out of 5 stars

My dog has been eating Darwin for years…

My dog has been eating Darwin for years and is very healthy now in her 10th year. But I also want to say that customer service is amazing. Any problem I have ever had has been resolved immediately, even when it was something beyond their control. This is a great company with excellent food for my dog.

29 July 2026
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Reply from Darwin's Natural Pet Products

Hi Olga,

Thank you so much for your kind words and for trusting Darwin’s with your dog’s nutrition for so many years! We're thrilled to hear that she's thriving in her 10th year and that our customer service team has consistently been able to support you when needed. Providing high-quality food and outstanding service are both incredibly important to us, and it means a lot to know we've earned your trust. Please give your healthy senior pup some extra love from all of us at Darwin’s!

Rated 5 out of 5 stars

Delivered frozen on time

Delivered frozen on time! My dog loves Darwin’s and I think it makes a difference in his health.

7 August 2026
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Reply from Darwin's Natural Pet Products

Hi Rachael,

Thank you for your review! We're so happy to hear that your order arrived frozen and on time, and that your dog loves Darwin’s. It's especially rewarding to know you've noticed a positive difference in his health. We appreciate your trust and are honored to be part of his wellness journey!

Rated 5 out of 5 stars

Great company

Great company

30 July 2026
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Reply from Darwin's Natural Pet Products

Hi Amanda,

Thank you for your support! We're grateful for your kind words and are thrilled to have you as part of the Darwin’s family.

Rated 5 out of 5 stars

Our lab gobbles up Darwin's raw diet!

We just started feeding our 10 year old Labrador the
Darwin's Cancer prescribed raw diet. Darwin's customer service is excellent, everyone is friendly and helpful. The frozen packages usually arrive a day earlier than scheduled and they are packed well in insulated boxes with dry ice. The packages are easy to use and our lab gobbles up every meal! I highly recommend Darwin's!

31 July 2026
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Reply from Darwin's Natural Pet Products

Hi Eve,

Thank you so much for your kind words and recommendation! We're thrilled to hear that your Labrador is loving Darwin’s Cancer Support Recipe and eagerly enjoying every meal. It’s also wonderful to know that our customer service team and delivery process have met your expectations. We truly appreciate you trusting us with your pup’s nutrition and wish your Lab all the best on their health journey.

Rated 4 out of 5 stars

I think Darwin is a great concept and…

I think Darwin is a great concept and we just got a new shipment but unfortunately we are gonna have to stop and give away this whole new shipment we just received:/) since our dog got very sick and was advised by the vet to get on a low fat diet and suggested cooked food for less bacterias.. keep up the good work it makes sense to give raw food to dogs.. maybe bigger ones..?

30 July 2026
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Reply from Darwin's Natural Pet Products

Hi Monica,

Thank you for your feedback and for giving Darwin's a try. We're very sorry to hear about your dog's health challenges and understand the need to follow your veterinarian's recommendations. We appreciate your kind words about Darwin's and your support of raw feeding. Most of all, we wish your pup a smooth recovery and good health moving forward.

Rated 5 out of 5 stars

My cats are thriving on this food

My cats are thriving on this food. Their coats feel so soft. Their energy level and playfulness has increased. I’ve tried many brands of raw food but find this is the best quality and ALL my cats love it. My cats are so healthy we are rarely at the vet. I live in Florida with the temps in the 90’s and the food is packed so well, it is completely frozen upon arrival.

6 August 2026
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Reply from Darwin's Natural Pet Products

Hi Carolyn,

Thank you for sharing your experience! We're delighted to hear that your cats are thriving on Darwin's and that you've noticed softer coats, increased energy, and more playful behavior. It's especially rewarding to know that, after trying many raw food brands, you've found Darwin's to be the best fit for your feline family. We're also glad that our packaging keeps your meals safely frozen, even in the Florida heat. Thank you for trusting us with your cats' nutrition, and give your healthy, happy crew some extra pets from us!

Rated 5 out of 5 stars

Our cats are very healthy.

Our cats are very healthy.
The product is great, clean and our cats love it.
The staff is very polite and helpful, following through with resolving concerns.
They are very reliable.

6 August 2026
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Reply from Darwin's Natural Pet Products

Hi Michael,

Thank you for your wonderful feedback! We're so happy to hear that your cats are healthy, thriving, and loving their meals. Providing high-quality, clean nutrition is at the heart of what we do, so it's incredibly rewarding to know it's making a difference for your feline family. We're also grateful for your kind words about our team. Delivering reliable service and resolving concerns with care are priorities for us, and we're glad you've had a positive experience. Thank you for being a valued member of the Darwin's family!

Rated 5 out of 5 stars

You can tell you take great care in…

You can tell you take great care in producing a great cat food . Our cat in in her twenties loves your food and is in reasonable good health.

6 August 2026
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Reply from Darwin's Natural Pet Products

Hi Joseph,

Thank you so much for your kind words! We're honored to be a part of your cat's journey, especially to hear that she's in her twenties and still enjoying her meals. It's wonderful to know that our commitment to quality and care shines through in the food we provide. We truly appreciate your trust in Darwin's and are delighted that your cat is doing so well. Please give your remarkable senior kitty some extra love from all of us!

Rated 5 out of 5 stars

My experience is great…

My experience is a dependable and reliable relationship with Darwin's. I've been with Darwin's for several years (raw feeder 15 years) because the quality and delivery service is the best or there!

30 July 2026
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Reply from Darwin's Natural Pet Products

Hi Deborah,

Thank you for your continued trust and loyalty over the years! It means so much to hear from an experienced raw feeder who has been with Darwin's for several years. We're thrilled that our commitment to quality, dependable delivery, and reliable service has earned your confidence. Thank you for being a valued part of the Darwin's family and for allowing us to support your pets with the nutrition they deserve.

Rated 5 out of 5 stars

Trusted company

Trusted company! ❤️

6 August 2026
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Reply from Darwin's Natural Pet Products

Hi Tracy, Thank you for your trust and support! We're honored to be considered a company you can rely on. Our team works hard to provide the highest-quality meals and dependable service, so hearing feedback like yours means a lot. Thank you for being part of the Darwin's family!

Rated 5 out of 5 stars

Best food ever made my old cat back to…

Best food ever made my old cat back to a kitten. Fluffy hair jumping and playing around the house. Now I feed it to my rescue dog, who has nerve damage and problems standing up for a long time and it’s helped a lot. He’s very happy.

6 August 2026
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Reply from Darwin's Natural Pet Products

Hi Auria,

Thank you so much for sharing your experience! We're delighted to hear that your senior cat is feeling like a kitten again, with a soft, fluffy coat and renewed energy for jumping and playing. It's especially heartwarming to know that your rescue dog is also benefiting from Darwin's and showing improvements in his comfort and mobility. Seeing pets thrive is exactly why we do what we do. Thank you for trusting us with the nutrition of your beloved companions, and please give both of them some extra love from the Darwin's team!

Rated 5 out of 5 stars

I started feeding this 3 years ago

I started feeding this 3 years ago. Before feeding raw, my dog had gastritis, heart palpitations, overweight, loose knee cap and bad teeth.
I had 12 teeth pulled, 2 years ago and heart issues gone.

Fast forward to today, she is 15 years old with zero problems. None. The vet did bloodwork and was in shock. Everything was great. She has improved year after year. It's the food. Life extender for pets.

6 August 2026
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Reply from Darwin's Natural Pet Products

Hi,

Thank you for sharing your incredible journey with us! We're so happy to hear that your dog has been thriving over the past three years. It's wonderful to know that she's now 15 years old, doing well, and continuing to impress both you and your veterinary team. Stories like yours mean so much to us because they highlight the positive impact that quality nutrition can have on a pet's overall well-being. Thank you for trusting Darwin's to be part of your dog's life, and we wish you many more happy, healthy years together.

Rated 5 out of 5 stars

Both my pets adore Darwin

Both my pets adore Darwin . For years I cooked for my dog and just started 10 days ago to put her also on Darwin and she just ❤️
LOVES it .

6 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Fay,

Thank you for sharing your experience! We're thrilled to hear that both of your pets adore Darwin's. It means so much to us that after years of lovingly preparing meals for your dog, you've made the switch and she's absolutely loving her Darwin's meals. Knowing that your pets are excited for mealtime is one of the greatest compliments we can receive. Thank you for trusting us with their nutrition and for being a valued member of the Darwin's family!

Rated 4 out of 5 stars

My pets love and do really well on the…

My pets love and do really well on the dog and cat food and the customer service has always been great. This food completely took away the limp/pain my dog had in his right shoulder and has really helped my cat with allergies. I rated 4 stars only because they raised they're prices 9% recently. I find this to be insane when they have consistently raised they're prices slightly each year.

30 July 2026
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Reply from Darwin's Natural Pet Products

Hi Shanelle,

Thank you for sharing your experience and for trusting Darwin's with both your dog and cat's nutrition. We're delighted to hear that your pets love their meals and are doing so well. It's especially wonderful to know that you've seen such positive changes in your dog's comfort and mobility and that your cat has experienced relief from allergy issues.

We also appreciate your honest feedback regarding our recent price increase. We understand that price changes can be frustrating, particularly for long-time customers, and we value your perspective. Our goal is always to provide the highest-quality ingredients, rigorous safety standards, and reliable service while continuing to deliver the nutrition pets deserve. Thank you for your support, and we're grateful to have you as part of the Darwin's family.

Rated 5 out of 5 stars

Love your quality dog food and customer…

Love your quality dog food and customer service. Hope and pray that you get this issue resolved with the gov’t. They seem to be constantly on your back for every little thing.🙏🙏🙏

6 August 2026
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Reply from Darwin's Natural Pet Products

Hi Mary Anne.

Thank you so much for your kind words and support. We're grateful to have loyal customers like you who recognize our commitment to quality and service. We appreciate your encouragement and will continue working hard to provide the best products possible for pets and their families.

Rated 5 out of 5 stars

I have raised many different breeds of…

I have raised many different breeds of dogs through all ages and continue to feed my current dogs Darwin's. I recommend them to all of my clients for their companion animals including Intelligent Design prescription diets.

5 August 2026
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Reply from Darwin's Natural Pet Products

Hi Charles,

Thank you so much for sharing your experience with Darwin’s. It means a great deal to hear this feedback from someone who has raised and cared for so many different breeds over the years. We’re honored that you continue to choose our meals for your own dogs and recommend both our companion diets and Intelligent Design prescription diets to your clients. Your trust and expertise truly matter to us, and we’re grateful for your support.

Rated 5 out of 5 stars

Food was great

Food was great. Came packaged well and was still frozen. We even got a little container to defrost the package in. Especially like how our kitty loves the food. She eats it all and there is no messy plates to left out. She's happy and we're happy. Thank you!

29 July 2026
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Reply from Darwin's Natural Pet Products

Hi Debra,

Thank you for sharing your experience! We're delighted that everything arrived in great condition and that your kitty is enjoying her meals so much. Hearing that she finishes every bite with no leftovers is the best compliment we could receive. We're so glad both you and your kitty are happy!

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