Great service. I'd have given 5 stars but one of the pairs of Birkenstocks I ordered was the narrow fit, when I thought I had ordered the standard fit. The detail was in the Key details when you expa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speedy delivery well packaged item. The bag is just the right size, and has a quality feel. Would have preferred a slightly more substantial strap, rather than the ‘rolled’ one. However that is a min... See more
Company replied
My biggest regret is, the sandals I ordered from this Company were too narrow for my feet and I had to return them. That aside, from start to finish including the return, everything went like clockwor... See more
Company replied
The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I f... See more
Company replied
Company details
Information provided by various external sources
Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.
Contact info
LS7 1RG, Leeds, United Kingdom
- 0113 3899 899
- help@danielfootwear.co.uk
- www.danielfootwear.com
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Daniel Footwear
Thank you so much for your review.
Nice enough shoes but most certainly…
Nice enough shoes but most certainly only worth the sale price of £20 , quite disappointing actually as I think they were reduced from £70 🤷🏼♀️
25 June 2026
Reply from Daniel Footwear
Thank you so much for your review.
No fuss shoes came quickly and I will…
No fuss shoes came quickly and I will carry on purchasing from you
18 June 2026
Reply from Daniel Footwear
Thank you so much for your review.
Superb service as usual
Superb service as usual. 3 days after ordering, I received my shoes & I was kept informed every step of the way.
24 June 2026
Reply from Daniel Footwear
Thank you so much for your review.
A hassle free shopping experience
A hassle free shopping experience, delivery as expected. Item as expected.
24 June 2026
Reply from Daniel Footwear
Thank you so much for your review.
Easy all round
Easy all round - found what I wanted ordered and paid - arrived as indicated - no fuss 👍
24 June 2026
Reply from Daniel Footwear
Thank you so much for your review.
Returned sandals and was charged £8.50
24 June 2026
Reply from Daniel Footwear
We're sorry to hear about your experience. Please accept our apologies for any disappointment caused.
Please contact our customer service team with your order details, and we'll be happy to look into this for you.
Excellent service as usual from Daniel…
Excellent service as usual from Daniel.Prompt delivery & i was able to use promotional voucher with 5% off.
12 June 2026
Reply from Daniel Footwear
Thank you so much for your review.
Tabitha was very efficient and dealt…
Tabitha was very efficient and dealt with my request straightaway, very pleased.
24 June 2026
Reply from Daniel Footwear
Thank you so much for the review!
Reply from Daniel Footwear
Thank you so much for your review.
A super item
A super item. Very swift delivery at a reasonable price. Great value for money.
22 June 2026
Reply from Daniel Footwear
Thank you so much for your review.
Reply from Daniel Footwear
Thank you so much for your review.
JB54
Reasonable priced Birkenstock Eva sandals. Quick delivery. Very happy with the purchase and service.
23 June 2026
Reply from Daniel Footwear
Thank you so much for your review.
Well designed and comfortable shoes
22 June 2026
Reply from Daniel Footwear
Thank you so much for your review.
Reply from Daniel Footwear
Thank you so much for your review.
You provided what you said you would in…
You provided what you said you would in the timescale you said you would. Great value too.
22 June 2026
Reply from Daniel Footwear
Thank you so much for your review.
Reply from Daniel Footwear
Thank you so much for your review.
Daniel have been great
Daniel have been great. The first pair of sandals I ordered were not suitable-it was easy to return them and I’m delighted with the ones I now have-a good service thank you.
23 June 2026
Reply from Daniel Footwear
Thank you so much for your review.
Ordered some sandals which arrived very…
Ordered some sandals which arrived very promptly, the quality was fine however when I tried to return them (too small) that was a different story. Nothing I was asked for o do worked, I contacted the customer service department who told me to do everything I had already tried and then I was told I was unable to produce my own returns label and needed to take the parcel to a post office, which I duly did, the poor man could not work out how to do it either and I was fed up paying for postage when deduction should have been made one returned at half the cost. Needless to say I will not be purchasing from this company again. Very Disappointed
3 July 2026
Unprompted review
Reply from Daniel Footwear
Thank you for your feedback. We're pleased to hear your sandals arrived promptly and that you were happy with the quality, but we're sorry to learn that your return experience was so frustrating.
We understand how disappointing it must have been to encounter difficulties with the returns process, especially after following the guidance provided and making additional efforts to return the parcel. We appreciate you taking the time to share your experience, and your comments will be passed on to the relevant team as we continue to review and improve our returns process.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.