dacemotorgroup.co.uk Reviews 

2,745
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 508 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently praise the helpful and professional staff for their welcoming attitude, making the vehicle purchase process exceptionally smooth and stress-free. Consumers consistently highlight the excellent support, noting that representatives answer questions thoroughly and provide clear guidance from start to finish. However, some customers also noted serious concerns regarding vehicle conditions, mentioning unexpected mechanical faults or maintenance issues discovered shortly after taking delivery. A few reviewers also experienced difficulties obtaining adequate help from after-sales support when attempting to resolve these specific vehicle defects.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional, helpful, and friendly... See more

Service

People report positive experiences with service, describing the team as highly professional and easy to deal... See more

Product

Customers had ambiguous experiences with product, reflecting a split opinion among reviewers. While many... See more

Customer service

Consumers find customer service to be overwhelmingly positive and supportive. Reviewers frequently mention... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting a smooth, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car here from Dylan a few weeks ago and my experience was second to none, he made my whole experience so easy. I did not feel as though I was speaking to your typical sales person for a singl... See more

Rated 5 out of 5 stars

Dealt with Jaydon rang in the morning about a car on the website by 5pm we had picked up the car and driving it home . Jaydon worked all day to get things organised kept in touch and the car was prese... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. Callum Davies was the chap who helped me and he made the whole experience so much easier. He managed to find me the perfect car and as he knew I needed a veh... See more

Rated 5 out of 5 stars

Just collected my Hyundai i20 from Dace motor group Eccles Exceptional service from start to finish from Will, I went viewing a car in their showroom and a differnt car caught my eye online. Spo... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 65% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(2,745)

498 reviews in the last 12 months

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Rated 5 out of 5 stars

New car 🚘

Just purchased my car from Dace , our salesman Jayden was not pushy and left us to own devices, very professional , very happy with my purchase Thanks Elaine & Pete

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service would recommend

Perfect service, was looking for a VW Golf and left with exactly that. They discussed the finance options available to myself and I went with the best option for myself. Got home all okay in the new car and they even rang me the next day to make sure all was okay with the car. Would recommend to anyone who is thinking of visiting. Thank you.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I bought my car last week from Dace and my salesman Joe was super helpful, he kept me updated before I came to collect it on what was being done to the car. All staff in there were very friendly and very quick to help.
I have no faults at all with Dace, thank you so much for the amazing service!!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

DACE German Motors at Stockport were…

DACE German Motors at Stockport were professional from the first contact with them. I am 77 and unfortunately faced ageism from high street banks, despite having an excellent credit rating. DACE solved the problem and provided me with a Mercedes SLC 300. John and Stephen gave a hassle free service throughout. DACE provided a comprehensive warranty and have shown ongoing after sales interest. I rarely give references but on this occasion I would not hesitate to use DACE again.

2 June 2026
Rated 5 out of 5 stars

Jason looked after an after sales issue…

Jason looked after an after sales issue that I had. Once contact with Jason had been established and we spoke..Jason provided excellent customer service, from confirming exact times of next contact, to what would happen next and when to expect resolution. Jason made sure someone else followed up when he was not there and Dave called with updates in Jason's absence. I felt that the personal service was seamless, once it was clear what steps next. Thankyou

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. Callum Davies was the chap who helped me and he made the whole experience so much easier. He managed to find me the perfect car and as he knew I needed a vehicle really quickly he managed to sort it all out so quickly for me . He stayed in contact with me throughout the whole process. Upon meeting him at the dealership in Reddish he was very polite and professional. He even sorted out the car tax forms for me with DVLA. Callum went above and beyond and he is a real credit to DACE . I will definitely recommend to family and friends . Well done Callum and thankyou

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Jason and Chantelle were brilliant,yet…

Jason and Chantelle were brilliant,yet again sorting out claim for failed abs sensor on our. Daughters car without any quibble.Dace 3 month warranty with every car is true to its word and very reassuring, as this is second claim on the car for minor issues which dealer could not foresee. Many thanks !! Would definitely recommend !!!

29 April 2026
Unprompted review
Rated 1 out of 5 stars

I bought a Mercedes E220d coupe from…

I bought a Mercedes E220d coupe from DACE manchester. I dealt with a salesman called Jack Hart, the purchase was great, I test drove the car with the windows down to listen for any weird noises etc. The Car drove lovely so I bought the car, upon driving it home, all you could hear was road noise, I contacted Jack who advised me to get it looked at locally and obtain a quote, which I did, it was £650 so not the end of the world considering how much i just spent on the vehicle, he said it was too much, so booked it into a garage local to him. I agreed to drive back down to Manchester and wait with the vehicle, I went, they looked at it gave the same reason the local company had given, then said it would need booking in. I was under the impression they would do the job there and then. So I drove home again. After calling Jack again he said he would order the part and get it booked in again, I was not happy driving back to Manchester and waiting again but eventually I agreed, since this following a lot of calls/emails he is ignoring me. The last he said was the part had to be ordered from Germany, which I found strange as the local company could get it the next day from Mercedes. I am very frustrated by this and onto CAB now seeing what my rights are to pursue this to court if necessary. Very bad experience. I have kept all the evidence that everything i have wrote above is factual, I don't understand why for the sake of saving a few hundred pounds, I have to drive at my expense back and forth to Manchester giving my time up, I asked to return the car which he refused, which may end up being the result after a legal battle.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I was very happy with the service I received from Jayden at Dace motor company Eccles...He explained everything from start to finish on our new vehicle. VERY PLEASED

15 May 2026
Unprompted review

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