dacemotorgroup.co.uk Reviews 

2,745
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 508 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently praise the helpful and professional staff for their welcoming attitude, making the vehicle purchase process exceptionally smooth and stress-free. Consumers consistently highlight the excellent support, noting that representatives answer questions thoroughly and provide clear guidance from start to finish. However, some customers also noted serious concerns regarding vehicle conditions, mentioning unexpected mechanical faults or maintenance issues discovered shortly after taking delivery. A few reviewers also experienced difficulties obtaining adequate help from after-sales support when attempting to resolve these specific vehicle defects.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional, helpful, and friendly... See more

Service

People report positive experiences with service, describing the team as highly professional and easy to deal... See more

Product

Customers had ambiguous experiences with product, reflecting a split opinion among reviewers. While many... See more

Customer service

Consumers find customer service to be overwhelmingly positive and supportive. Reviewers frequently mention... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting a smooth, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car here from Dylan a few weeks ago and my experience was second to none, he made my whole experience so easy. I did not feel as though I was speaking to your typical sales person for a singl... See more

Rated 5 out of 5 stars

Dealt with Jaydon rang in the morning about a car on the website by 5pm we had picked up the car and driving it home . Jaydon worked all day to get things organised kept in touch and the car was prese... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. Callum Davies was the chap who helped me and he made the whole experience so much easier. He managed to find me the perfect car and as he knew I needed a veh... See more

Rated 5 out of 5 stars

Just collected my Hyundai i20 from Dace motor group Eccles Exceptional service from start to finish from Will, I went viewing a car in their showroom and a differnt car caught my eye online. Spo... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,745)

497 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought my Peugeot from here

Bought my Peugeot from here. Jayden was really friendly and very helpful. The car had to be sent to Peugeot for a safety recall but Jayden kept me informed the whole time

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Misleading Information & Poor Customer Service



Your response does not accurately reflect our experience.

Your salesman JON advised us at the time of viewing that the issue with the rear camera was due to the lens needing cleaning and reassured us that it would be fine. We also raised this concern while at the dealership. In reality, this was misleading.

In addition, the condition of the vehicle was not as presented. Your salesman allowed his Weimaraner dog to shed hair throughout the car, and despite this being clearly visible, the vehicle was not cleaned to an acceptable standard prior to handover.

This is the second review I have posted because our direct emails have not been responded to. Reviews are intended to reflect genuine customer experiences, and this is mine.

I believe it is important that other customers are aware of both the issues with the vehicle and the level of customer service we received in how this matter has been handled.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customers

Jon, the sales adviser was, professional, knowledgeable and made us feel at ease when making the decision to buy our next car. He took care of the admin side of things and enabled us to leave in our new car the same day.
We felt happy and confident in the choice we made and had no qualms in contacting the company should we have any issues.

30 March 2026
Rated 5 out of 5 stars

Thanks Dace

I bought my last car from Dace and was very pleased with the service I received. When I decided to change it again after a couple of years, I came back and was pleased to find the same friendly atmosphere and great value in the deal.
Thanks Dace.

5 April 2026
Rated 5 out of 5 stars

Helpful and polite

Jack was very polite. Helped me out on parts of the finance agreement I was unsure about. Second time I have purchased from the Dace group - first time was in Stockport. Good experience overall.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great first car buying experience!

Would like to thank Dylan, salesman at DACE Motor Group for their fantastic support in helping me to buy my first car, an automatic VW golf! Brilliant customer service and went out of their way to make sure I got the right car for me, remaining patient and not 'pushy' and even giving me a mini driving lesson (not part of their job!) when test driving cars after not driving for a long time! A hastle free experience that was most enjoyable and would recommend to first time car buyers to visit! Thank you!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service throughout…

Absolutely amazing service throughout the whole process. I dealt with Lewis, an absolute cracking guy and very professional. I travelled to Dace in Stockport from South Wales with a vehicle to trade in. Leading up to collection, Lewis was in touch at every turn to update me on the trade in details as well as the progress of getting my new car ready, all was super smooth. Agreements were in place ahead of the travel to Dace, my time in the dealership was no longer than 40 minutes and even that was taken up by chit chat from myself. I have today (5 days after trade in) been notified that Dace have sorted the finance on the trade in vehicle, quicker than expected!

My partner and I were so impressed, we are genuinely considering another trip up to get a second car from them.

Amazing dealership.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy, fair and not pushy.

Already had an idea what i was interested in before arriving, Callum made sure the process was quick and easy and was also not pushy on the aftercare products.

This made the experience pleasant, enjoyable and from start to finish quick.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Jaydon’s customer service throughout the entire process has been exemplary. It has been a smooth and seamless process from start to finish. He made himself available at all times throughout. This is the second time I’ve bought from Dace and I’m sure it won’t be the last! I recommend this place to anyone in the market.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

BMW with Jack Hilton

Spoke with Jack Hilton regarding a particular BMW I was interested in. Jack managed to get me a good deal on my trade in and we agreed the price. Jack responded to all calls I made and made the transaction faultless when I visited the showroom. Thank you.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I Bought my car from Dace yesterday

I Bought my car from Dace yesterday and I can’t recommend enough!! The whole service from start to finish was a pleasure. Callum was amazing, his communication and knowledge was great and he made sure I left with a stunning car that I’m over the moon with! Everyone that works there are so lovely, the receptionist and the car sales are all so friendly they really do make you feel comfortable.

Thank you all, especially Callum for making it so easy and enjoyable buying a new car. Highly recommend!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Jason the gentleman that has dealt with…

Jason the gentleman that has dealt with my daughters vehicle from the warranty department has been absolutely brilliant all the way through, keeping us informed every step of the way. When Jason wasn't available one of his colleagues Chantel (hope that's how you spell it) has stepped in and kept is in the loop. First class service thank you both so much.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Big shoutout to Jason at Dace Motor…

Big shoutout to Jason at Dace Motor Company — a man who clearly believes car trouble should come with a side of luxury and a good laugh.

I dropped my car off expecting the usual: mild panic, a dent in my wallet, and a long wait. Instead, Jason swoops in like a mechanical superhero, sorts everything out smoothly, and then casually hands me the keys to a BMW convertible as a courtesy car… because apparently that’s just how he rolls.

I’m not saying I wanted my car to have issues, but cruising around pretending I’m in a music video with the roof down definitely softened the blow. At one point I almost forgot my own car existed.

Top-notch service, quick turnaround, and a sense of humour (intentional or not) that turned a stressful situation into a mini holiday.

If your car’s going to act up, you might as well take it to Jason — just don’t get too attached to the courtesy car like I did.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Sales

Here’s a polished version of your review that keeps your tone but flows a bit more smoothly:



I had a really positive experience when browsing for a new vehicle at Dace Motor Group. I was assisted by Jack Carroll, who took the time to show me vehicles that would suit my needs—especially making sure there was enough space for my two dogs and their crate—all within my budget.

His knowledge of the hybrid Volvo I chose gave me the confidence to secure the vehicle quickly, even while it was still being prepared for the showroom. Jack kept me fully updated throughout, including the service, MOT, and warranty options, which I decided to take.

I picked the car up just six days later and I’m absolutely delighted with it—so are the dogs! Jack was pleasant, helpful, and genuinely funny, and I really felt well looked after. He’s a real credit to the company

19 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look