Compass Vehicle Services Ltd Reviews 

104
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Did a joint application, sent all the id and documents they wanted, after a couple weeks no reply. Sent a follow up email still no response. Not very good customer service can’t even tell you if you a... See more

Rated 5 out of 5 stars

The service was extremely couteous and personally handled, straight forward with no automation. You dealt with named people, an CVS did exactly what it claimed, without the tension of awaiting credi... See more

Company replied

Rated 5 out of 5 stars

The team at Compass really helped me out when I was in urgent need of a car. My company car was being returned after moving jobs and I kept getting refused by leasing companies. I contacted Compass wh... See more

Company replied

Rated 4 out of 5 stars

Good sub-prime car leasing company. Very friendly and helpful in the main and helped me to get on the road where others wouldn't. Only negatives would be that they are very expensive compared to m... See more

Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

COMPASS VEHICLE SERVICES LTD - MAKING CAR LEASING ACCESSIBLE TO EVERYONE SINCE 1999 | At Compass Vehicle Services (CVS Ltd), we specialise in bad credit car finance and bad credit car leasing, providing affordable, flexible car lease deals to individuals and businesses across the UK. Whether you have poor credit, no credit history, or financial challenges such as IVAs, CCJs, or bankruptcy, our mission from day one has been simple: to help you get on the road regardless of your past credit issues. Your current situation matters more than your past with us. || OUR MISSION: Customer-First, Inclusive Leasing | We believe that everyone deserves the chance to drive a quality vehicle, no matter their credit background. CVS offers a truly inclusive leasing experience, welcoming applications from people with all credit situations — including those overlooked by traditional lenders. Our friendly, knowledgeable team treats every customer like family. We listen carefully to your needs and provide personalised advice to help you find the best leasing solution, whether you need a personal contract hire or business contract hire. || WHAT MAKES US DIFFERENT? | - Experienced Team: Over two decades of expertise securing great deals on many makes and models. - Tailored Leasing Solutions: Includes used car leasing, van leasing, flexible terms, fixed payments, and transparency. - Transparent and Stress-Free Process: Direct handling, no third parties. - Nationwide Coverage with Convenient Delivery: Free local delivery within 25 miles or collection option. - Warranty and Road Tax Included: Peace of mind standard with every lease. - No Credit? No Problem!: Specialists in leasing vehicles with bad credit and no credit car leasing. || LEASING SOLUTIONS FOR BUSINESSES AND INDIVIDUALS | Whether you’re an individual or a company seeking business car leasing or van leasing, we offer flexible options to fit your needs, including personal/business contract hire with road tax and high mileage included, bad credit leasing solutions, used and new vehicles, plus no-deposit deals. || TRUSTED, FCA REGULATED AND CUSTOMER RATED | Since 1999, CVS has helped hundreds of UK customers get the vehicles they want, backed by a reputation for honesty, reliability, and outstanding service. FCA regulated and dedicated to making vehicle finance accessible to everyone. ||


Contact info

3.8

Great

TrustScore 4 out of 5

104 reviews

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3.8

All reviews

(104)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Really wouldn't bother

Sent in application, received an e-mail back asking for copies of bank statements and utility letters etc, copy of driving licence. That was 3 weeks ago, not heard a peep since. Considering the personal nature of what I've sent in I would expect at the very least a reply back. Very unprofessional.

11 September 2019
Unprompted review
Compass Vehicle Services Ltd logo

Reply from Compass Vehicle Services Ltd

Hi I am very sorry to hear about this, if you would mind or feel comfortable enough to give us a call so we can deal with the issue and see where there was a breakdown in process.

once again sorry

Rated 5 out of 5 stars

New to CVS

New to CVS

The leasing process was quick and seamless. No issues.

Found all staff to be helpful and courteous.

would highly recommend

19 April 2019
Unprompted review
Rated 4 out of 5 stars

Very good service

Very good service. Got me a car when I was struggling with a poor credit rating. Nice car, decent price. Only issue was having to collect from middle of nowhere south of London

27 March 2019
Unprompted review
Rated 5 out of 5 stars

excellent service

From the moment I made contact with CVS, the team has always been helpful efficient and approachable with any issue or query.
After care service is excellent and I certainly feel like part of a special family.
Highly recommend CVS 😀

26 March 2019
Unprompted review
Rated 4 out of 5 stars

Good sub-prime car leasing company

Good sub-prime car leasing company. Very friendly and helpful in the main and helped me to get on the road where others wouldn't.
Only negatives would be that they are very expensive compared to mainstream lease companies and I've noticed that the debt collection process has become much more direct recently, however they are still very willing to work with customers to reach an amenable outcome.

26 March 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant service from the start and throughout. This company really values its customers and takes their circumstances into account rather than a computer says no situation. Would fully recommend them.

26 March 2019
Unprompted review
Rated 5 out of 5 stars

I would recommend CVS to anyone

From start to finish I felt like I was being fully supported through the process, I have had some issues over the years with illness in my family and as a result my credit rating is less than perfect.... Ben was so supportive and looked at my ability to pay now and in the future as opposed to my previous situation which I must say made me feel a bit more human again!!
On the day of picking up the vehicle (I was also offered delivery) I was greeted by Ben at the train station in the car and taken back to there office to sign the paperwork, This process took less than 30 mins and I was on my way.
I really cant fault CVS and feel they really want to help people get the cars they need to earn a living and get back on track I also didn't feel that the monthly cost was over inflated just because I have had problems in the past.
I would recommend CVS to anyone.

26 March 2019
Unprompted review
Rated 5 out of 5 stars

The most amazing team of people and…

The most amazing team of people and cars are brilliant this will be my second car with them going threw tough personal issues they were amazing more like family than an car lease company that's pretty amazing and would recomend to anyone who is going to treat the company with respect they give us as customers please check them out

26 March 2019
Unprompted review
Rated 5 out of 5 stars

Have been very happy with service

Have been very happy with service, great communication everyone is really professional and friendly. Application process was simple and received a quick decision, CVS were able to source a vehicle to my exact specification, very pleased and would recommend to others.

25 March 2019
Unprompted review

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