Custom Cans Reviews 

470
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the products, particularly cables and modification kits, which significantly enhance headphone performance. Many people appreciate how these modifications transform their headphones, offering improved sound clarity, bass control, and overall listening experience. Reviewers also value the customization options available, allowing them to tailor products to their specific needs and preferences. The company's service receives high praise for being helpful, professional, and efficient, with many customers noting excellent communication and support. Furthermore, people consistently report fast and timely delivery, often exceeding expectations, making the overall purchasing process smooth and satisfying. The user experience, from website navigation to ease of product modification, is generally described as straightforward and positive.

What people talk about most

Product

People report positive experiences with products, frequently praising the high quality of cables and... See more

Quality

Users describe positive interactions with quality, consistently praising the superb quality of headphones,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Service

Customers had positive experiences with service, often highlighting the amazing, excellent, and brilliant... See more

User experience

Reviewers mention positive feedback about user experience, with many finding products easy to fit and use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Custom cans makes a fantastic and affordable way to modify your normal HiFi Headphones and turn them into something truly special. I am honestly shocked at how easy and quick it was to mod my HE400se... See more

Company replied

Rated 5 out of 5 stars

Impressed by how custom and yet affordable these mod kits are. Made my HD6XXs sound amazing. Even though had issues with the stickers that came with the pack, customer support was extremely quick and... See more

Company replied

Rated 5 out of 5 stars

My youngest son owned a pair of DT770 headphones, which had a fixed fitted 3.5mm cord. He managed twirl on his gaming chair and damage the cable. I found CustomCans via a google search, I ph... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

470 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(470)

168 reviews in the last 12 months

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Rated 4 out of 5 stars

All in all a good purchase.

The custom grids are good and the sound improves a little. Also the cans look better in my opinion. Not so easy tò install them, a detailed mounting scheme should be provided in the package, but its not. Nonetheless I am satisfied with the purchase.

12 January 2026
Custom Cans logo

Reply from Custom Cans

Hi Giuseppe, thank you for your feedback! If you feel up to it, please consider letting us know which part of the fitting you found difficult. ♥

I think a good idea will be including a QR code that takes you to the video, and a lil diagram alongside that sounds like it'd be useful as well. Thank you for helping us make the customer experience better, it is absolutely paramount to us! -- Kaya

Rated 5 out of 5 stars

Very nice

Everything

19 January 2026
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Reply from Custom Cans

Hi Joachim, you're making us blush! Thank you for your feedback :) -- Kaya

Rated 5 out of 5 stars

Excellent experience ordering from…

Excellent experience ordering from Custom Cans. Quality of the cable is superb and came very quickly. Many thanks.

16 January 2026
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Reply from Custom Cans

Thank you for your lovely feedback ♥ Glad you're enjoying your new cable :) -- Kaya

Rated 5 out of 5 stars

Friendly & competent

Friendly, professional and fast!!!

When I exchanged my HD-25 headphones during configuration, I always received very friendly, competent and quick responses!
The implementation and shipping were also relatively fast, considering that I ordered from Switzerland.

I recommend you and it will certainly not be my last order.

I look forward to the next project.

16 January 2026
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Reply from Custom Cans

Thank you Mariano, we're so happy you're pleased with the service! We do what we can!!! ♥ Please keep us in mind for future projects indeed! -- Kaya

Rated 5 out of 5 stars

Highly Recommended

They have been excellent at helping me resolve any issues I've had with the modifications they did. Their correspondence is spot on. They do excellent work in a very timely manner.

14 January 2026
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Reply from Custom Cans

Thank you Susan, it's been lovely to work on your beautiful Grados! Hope the winter storms have eased up now! ♥ -- Kaya

Rated 5 out of 5 stars

Absolutely superb

Absolutely superb! Everyone I dealt with were extremely helpful and the work that has been done to my headphones is first class. I would highly recommend Custom Cans

12 January 2026
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Reply from Custom Cans

Thank you Tim, we're always very glad to help :) It's been a pleasure & thank you for your lovely feedback! -- Kaya

Rated 5 out of 5 stars

Affordable High Quality Products, Amazing Service

Impressed by how custom and yet affordable these mod kits are. Made my HD6XXs sound amazing. Even though had issues with the stickers that came with the pack, customer support was extremely quick and kind to send me another set just to make it right. If I ever feel like modding a new headphone in the future, I'm definitely going to buy from here again!

29 December 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Really nicely made cables

Really nicely made cables, feels like they will last a long time. Two year warranty is great, and alterations / repairs are offered outside of that. All around very happy.

19 December 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Damaged DT770 Fixed with a Headphone Socket

My youngest son owned a pair of DT770 headphones, which had a fixed fitted 3.5mm cord.

He managed twirl on his gaming chair and damage the cable.

I found CustomCans via a google search, I phoned them up and explained the issue and I sent the headphones to themselves.

A 3.5mm female headphone socket was added to the ear piece, meaning this issue will never happen again and its a real design flaw by the manufacturer.

Turn around time was good even though December.

17 December 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Excellent Service

I needed a new cable for my Audeze LCD- X headphones. The service was excellent & the cable quality was very good. Highly recommended!!!

16 December 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Easy purchase

Best place to buy custom cables for headphones. Good price and quality.
5 purchases in passed 5 years and zero regrets 😊.

11 December 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 1 out of 5 stars

Very poor customer services...

This is an unreliable company... First of all, they don't respond to emails at all. Exactly for that reason, when placing my order, I specifically indicated what type of device I wanted the product to be compatible with. Nevertheless, they still sent a basic version that I can't use for anything.

About the packaging: My order traveled ~2000km in a thin cardboard box (almost the same size as the product in it) stuffed with paper. Even the tape used to seal the box was made of paper... The package was quite damaged by the time it arrived in my mailbox. It's a miracle that it stays in one piece (it's a 3D-printed product).

With VAT and customs duties, I ended up paying quite a lot of money for two pieces of plastic that I can't even use. I am seriously considering requesting a refund from PayPal, as it is impossible to communicate with this company by email. I also worked in sales for many years, but if I had provided such poor service to customers, my boss would have fired me in the first day.

16 December 2025
Unprompted review
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Reply from Custom Cans

Thank you very much for your honest feedback.
I have refunded your order for you and if you email me personally jfunk@customcans.co.uk with a copy of the receipt for any import charges you paid, I will reimburse you for those as well.
I will be the 1st to admit that we find it impossible to keep up with emails at this time of year but I can't see any emails other than the order you placed.
We do not offer custom options on any of the 3D printed parts through our website and I am sorry if it gave the impression that that would be possible
We do use all paper and card packaging to ensure it is all easily recyclable and we will not change that.

Rated 5 out of 5 stars

We need small companies like Custom Cans

I like the fact that small companies like Custom Cans server a niche market in need. The upgrade was well worth it to me. It was affordable and there timely shipping was great. Hope to do business again

14 August 2025
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Reply from Custom Cans

Thank you for your feedback!

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