Custom Cans Reviews 

470
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the products, particularly cables and modification kits, which significantly enhance headphone performance. Many people appreciate how these modifications transform their headphones, offering improved sound clarity, bass control, and overall listening experience. Reviewers also value the customization options available, allowing them to tailor products to their specific needs and preferences. The company's service receives high praise for being helpful, professional, and efficient, with many customers noting excellent communication and support. Furthermore, people consistently report fast and timely delivery, often exceeding expectations, making the overall purchasing process smooth and satisfying. The user experience, from website navigation to ease of product modification, is generally described as straightforward and positive.

What people talk about most

Product

People report positive experiences with products, frequently praising the high quality of cables and... See more

Quality

Users describe positive interactions with quality, consistently praising the superb quality of headphones,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Service

Customers had positive experiences with service, often highlighting the amazing, excellent, and brilliant... See more

User experience

Reviewers mention positive feedback about user experience, with many finding products easy to fit and use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Custom cans makes a fantastic and affordable way to modify your normal HiFi Headphones and turn them into something truly special. I am honestly shocked at how easy and quick it was to mod my HE400se... See more

Company replied

Rated 5 out of 5 stars

Impressed by how custom and yet affordable these mod kits are. Made my HD6XXs sound amazing. Even though had issues with the stickers that came with the pack, customer support was extremely quick and... See more

Company replied

Rated 5 out of 5 stars

My youngest son owned a pair of DT770 headphones, which had a fixed fitted 3.5mm cord. He managed twirl on his gaming chair and damage the cable. I found CustomCans via a google search, I ph... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

470 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(470)

168 reviews in the last 12 months

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Rated 5 out of 5 stars

BRAVISSIMI !

First of all, the excellent quality of their products, then their support team, always a top service not only for problems, but also for suggestions… These are the only things which make the difference between a standard company and an excellent one ! And Custom Cans is rightfully among the latter ! As we say in Italy:
BRAVI, BRAVISSIMI !!!

17 March 2026
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Reply from Custom Cans

Hi Fabio, many, many thanks for taking the time to leave such a lovely review :D Super happy to help always!! ♥ -- Kaya

Rated 5 out of 5 stars

An excellent experience

Ordering was easy, shipping was rapid and installation instruction were faultless. Every part of my experience was superior and the product works!!

16 March 2026
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Reply from Custom Cans

Hi Nathan, thank you for your kind words! Glad to hear you've had a smooth experience! -- Kaya

Rated 5 out of 5 stars

Excellent products and customer service

Very happy with the products purchased, the price paid, and the delivery time. Customer service also responded quickly to my query. Would recommend and will use again. Thank you.

16 March 2026
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Reply from Custom Cans

Hi Stuart, thank you for taking the time to leave a review! Means a lot! Looking forward to hearing from you again :) -- Kaya

Rated 5 out of 5 stars

Amazing Fantastic Customer Support

This company is unbelievable. Fantastic and amazing. I messed up my order and they went an extra 100 miles to sort it for me. Absolutely have nothing but praise for this UK company. 10/10. *****

23 December 2025
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Reply from Custom Cans

Hi Alex, many thanks for your feedback :) Glad you're enjoying your fancy new cable!! ♥ -- Kaya

Rated 5 out of 5 stars

Super fast delivery for my overseas…

Super fast delivery for my overseas order. Much obliged, and looking forward to more merch down the road!

23 February 2026
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Reply from Custom Cans

Hi Jay, glad to hear you had a great experience! We'll look forward to hearing from you again! ♥ -- Kaya

Rated 5 out of 5 stars

Excellent upgrade

Clear description of cables and connector options with easy ordering. Realistic indication of delivery timeframe.
Well made and neatly finished balanced headphone and interconnect set . An immediate and noticeable improvement in performance and musicality which developed after a relatively brief 'burn in'.
A noticeable upgrade. Thanks

26 February 2026
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Reply from Custom Cans

Hi J, thank you for your feedback, so glad to hear you're enjoying your new cables ♥ -- Kaya

Rated 5 out of 5 stars

Really good cable

Really good cable, well made and improved the sound from the stock cable.

26 February 2026
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Reply from Custom Cans

Hi Mike! ♥ Thank you for the lovely feedback, much appreciated! -- Kaya

Rated 5 out of 5 stars

HD650 Mass loading

Fast shipping, Great price and Made my headphones sounds that little bit better

23 February 2026
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Reply from Custom Cans

Hi Sam, glad to hear you're enjoying your newly modded HD650s!! I always find it surprising how much of a difference the mods can make :) -- Kaya

Rated 5 out of 5 stars

Easy to order ,very quick turnaround…

Easy to order ,very quick turnaround and the work was done very well.

16 February 2026
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Reply from Custom Cans

Hi Alan, many thanks for your feedback! Look forward to hearing from you again :) -- Kaya

Rated 5 out of 5 stars

When I order from Custom Cans

When I order from Custom Cans, I know the quality of the products is assured and that I will always get great customer service from the team.

23 February 2026
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Reply from Custom Cans

Hi Paul, thank you for your kind words! Always a pleasure to hear from you! Glad you're enjoying our products :) -- Kaya

Rated 5 out of 5 stars

Second time I placed an Order from UK…

Second time I placed an Order from UK Custom Cans and just another flawless experience. Fast shipping, immaculate packaging and a delightful modded headphone to enjoy for many years.

20 February 2026
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Reply from Custom Cans

Hi Mohammad, many thanks for your lovely feedback, we will look forward to being your go-to for any future custom audio needs :) ♥ -- Kaya

Rated 5 out of 5 stars

Customer support at its best!

I had some doubts about the cord I’ve ordered first so I’ve reached the customer support and manager Kaya was very polite and thorough answering my questions about the product. I then decided to cancel my initial order and buy a different cord and Kaya was again very helpful. Money has returned and the new order was delivered in time. Customer client-oriented support at its best!

18 February 2026
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Reply from Custom Cans

Hi Oleg, your lovely words made me smile! Thank you very much for taking the time to leave such a nice review ♥ -- Kaya

Rated 5 out of 5 stars

Custom Cans Grado upgrade transforms headphones!s

Grado send in service to substitute the Grado hawser cable for 3.5 mm sockets and Litz cable was very efficient and completely transformed both theheadphones I sent in (gs3000x and gs1000e). Work was very neat and totally professional. Interaction with Custom Cans staff friendly and useful. Former purchases of customised cables were excellent in every way.

16 February 2026
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Reply from Custom Cans

Thank you so much for your feedback! We'll look forward to hearing from you again for any future custom audio needs! :) ♥ -- Kaya

Rated 5 out of 5 stars

Great Service!

Very fast delivery of in stock Black to basic cable. Great quality and great price. Nice one!

23 January 2026
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Reply from Custom Cans

Hi Philip, thank you very much for your review! We'll look forward to hearing from you again for any future audio needs ♥ -- Kaya

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent cable

22 January 2026
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Reply from Custom Cans

Thank you for feedback, Ashley - hope you keep us in mind for your future custom cable needs ♥ We'll look forward to hearing from you again! -- Kaya

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