Custom Cans Reviews 

469
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that modifications and custom cables significantly enhance sound, making headphones sound amazing and more immersive. Many appreciate the superior materials and craftsmanship, highlighting how cables feel solid and durable, often surpassing original equipment. People also value the wide range of customization options available, allowing them to tailor products to their specific needs and preferences. Reviewers frequently commend the company's excellent service, highlighting the helpful and professional support team. The delivery process is consistently described as fast and efficient, with many noting that items arrived quicker than expected, even for custom-made products. Customers appreciate the clear communication regarding shipping and the overall smooth purchasing experience, making them eager to return for future needs.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent quality and reasonable pricing... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the superb quality of headphones,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Service

Reviewers mention positive feedback about service, highlighting its amazing quality, efficiency, and... See more

User experience

People report positive experiences with user experience, finding products easy to fit and use, as well as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied

Rated 5 out of 5 stars

Custom cans makes a fantastic and affordable way to modify your normal HiFi Headphones and turn them into something truly special. I am honestly shocked at how easy and quick it was to mod my HE400se... See more

Company replied

Rated 5 out of 5 stars

Impressed by how custom and yet affordable these mod kits are. Made my HD6XXs sound amazing. Even though had issues with the stickers that came with the pack, customer support was extremely quick and... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

469 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(469)

181 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Ordered a standard pair of HD25’s with dampening kit and custom aluminium cups. Very quick delivery and top notch quality.

12 May 2026
Rated 5 out of 5 stars

Second pair of headphone cables…

Second pair of headphone cables purchased from them.
I use them with Denon9200 and Sennheiser HD820. Good sounding headphones sound even better with customcan cables. High quality cables and good delivery service too.

12 May 2026
Rated 1 out of 5 stars

dodgy business tactic

Asked them about costs and the modification they found my paypal and tried to invoice me without me agreeing to the service bit dodgy shit service

29 May 2026
Unprompted review
Custom Cans logo

Reply from Custom Cans

Hi Harry, sorry to hear about your experience. We only had your email because you had emailed us for a quote - we apologise if there was any confusion and overstepping any boundaries. In case it was PayPal's automated reminder feature, we have turned it off to avoid any upset in the future. -- Kaya

Rated 2 out of 5 stars

Very Bad quality not clean got very cheap headphones speakers

I’m trying them every night in the nightclub you basically can’t hear anything you hear only a prima and no Base at all. I can compare these expensive and good quality headphones with no even £10 cheap headphones they got absolutely no Base at all isolation 0 no isolation at all. I don’t know if this headphones are defected or they are like this. I believe they defected because can’t expect something like that they awful very bad quality.

25 May 2026
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Reply from Custom Cans

Hi Bledar, sorry to hear you were unhappy with the fulfilment time. We are very transparent about the production time being around 2-4 weeks as the headphones are made to order and airbrushed by hand by our artist. I hope you are still able to enjoy your new beautiful new headphones :) -- Kaya

Rated 5 out of 5 stars

Fast shipping

Fast shipping, even to central Europe, and great products.

23 April 2026
Custom Cans logo

Reply from Custom Cans

Hi Felix, thank you for your lovely words ♥ -- Kaya

Rated 5 out of 5 stars

Amazing Service!

Had my DT1990s worked on, super happy with service, and custom cables? Don't get me started on how nice those are!

Great communication pre and during the servicing.

22 April 2026
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Reply from Custom Cans

Hi Jez, happy to have had your DT1990s visit our workshop! :) Please do keep us in mind for any future mods! -- Kaya

Rated 5 out of 5 stars

Edition XS Comfort Strap A+

Have bought from these guys before. Always a good experience. The comfort strap I ordered for my Hifiman Edition XS was transformative. Had stopped using them because of the pain I was getting while wearing them. The strap has stopped any discomfort. Easy to install and so far seems durable. Highly recommend.

23 April 2026
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Reply from Custom Cans

Hi Paul, that is amazing feedback to get - so glad to hear the comfort strap could bring back your enjoyment of the headphones! -- Kaya

Rated 5 out of 5 stars

Good cables

Me and my friends have bought many cables from them during the years and we are satisfied - good quality and good sound with the ultra low capacitance litz cables. Greetings from Estonia 🤟😎🤟

16 April 2026
Custom Cans logo

Reply from Custom Cans

Hi Ain, ayyy big up Estonia!!! ♥ So happy to hear this :) -- Kaya

Rated 5 out of 5 stars

Amazing staff

Amazing staff
Helpful and super professional

16 April 2026
Custom Cans logo

Reply from Custom Cans

Hi Antonio, thank you very much for your assistance :D and of course your lovely review!! Hope to hear back from you ♥ -- Kaya

Rated 5 out of 5 stars

I've looked everywhere

I've looked everywhere.
Here you'll find the best quality at the fairest price in the whole of Europe.

23 April 2026
Custom Cans logo

Reply from Custom Cans

Hi Thilo, that is quite the review! We're so happy you think so, we do our best ♥ -- Kaya

Rated 5 out of 5 stars

Friendly customer service

Friendly customer service, fairly quick (as international goes) return. Will most likely call on them again!

22 April 2026
Custom Cans logo

Reply from Custom Cans

Hi Leon, thank you very much for your custom - glad to hear you've had a good experience and will keep us in mind for the future :))) -- Kaya

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