Cunard Line Reviews 

As a seasoned cruisers we were so looking forward to our first trip on Cunard. Sadly it will be our last, as it was marred by several niggles including the numerous phone calls we were forced to make regarding the removal of service charges on our account, plus poor service in some bars etc However the biggest turn off was an incident we witnessed in one of the bars on board. Where a junior member of staff( a delightful girl ) was berated in view of passengers by a senior member of staff over a spilled drink ( a complete accident by the way) .We were appalled, as were other passengers on adjacent tables who also voiced their concerns as it was completely unacceptable. So we wrote a letter of support to the server's line manager. Who to his great credit graciously contacted us to discuss the matter further ( I won't name names to protect individuals privacy. )
It was upsetting to say the least, and it played on our minds throughout the holiday. Point being if incidents like this can happen in public view , what on earth goes on behind the scenes.?

We wrote to Cunard on our return to express our concerns, and received what we consider a standard response /apology. No explanation as such,just sorry you had to witness it, which was disappointing to say the least.Sadly our moral compass is such, we cannot tolerate what in essence is tantamount to bullying,hence we won't be travelling with Cunard again.

As a footnote and in the spirit of fairness,food and drinks very good (including speciality dining )and our cabin was comfortable and kept spotlessly clean.

A wonderful experience beginning to end. Service was very professional and responsive. The Theatre at Sea was an unexpected bonus on this crossing. The performers were top notch and the production was superbly organized. Cunard would do well to return the same producer and staff for its next Theatre at Sea themed crossing.

I just experienced Theater at Sea, Olivier Awards for the second time. It was so good that I have booked for the next two. I feel the team Julian Bird put together was phenomenal and I would love to see all of them again. They were exceptional performances. It was also nice to see young talent on the stage. QM2 always has good entertainment but Theater at Sea, Olivier Awards will keep me coming back.

Southampton to New York transatlantic crossing. We were taken back to a golden age of travel, and a celebration of the best of British.
Beautiful bars, excellent food, and amazing staff. Disney couldn't create a better themed experience, which Cunard do for real. If you love the romance of a 1920's voyage on a true ocean liner, you can live it right now.

They were very helpfully always greeted you with a smile. Very organized with the shore excursions getting on and off times.
Also the food was always presented nice and fresh. The staff were all very friendly particularly Takudzwa Motsi and Chtistopher Cfhkwanha (not sure of spelling) were very good.
Our steward Wilson level 6 Our room was 6041 was excellent above and beyond we feel.

From start to finish Queen Victoria was absolutely wonderful. Our butler Kenneth was very helpful and kept our cabin pristine. Our Cabin with wrap around balcony was great , in the late evening sitting watching the sun set with a glass in hand 🥂was very restful.
Our waiters, Dom especially so considerate, helpful with my food intolerance making sure everything was alright, plenty of choice (which other cruise lines could not do)
Dennis made up the team they worked well together.
We both loved dressing up in the evening ( the one reason to go on Cunard) most people did this apart from a few Americans who thought it didn’t apply to them, one night they turned up in jeans & tshirt (Queens grill) we all got letters the next day asking us to use the dress code or if more comfortable use the lido restaurant or the pub .
It was my birthday mid trip and Cunard spoiled me from our waiters- lovely GF cake which was very yummy to the cabin decoration all very tasteful and beautiful by our butler Kenneth.
The sea was calm, the sun shone, a great holiday

Having previously considered that cruising not be for me, I have been astonished by Cunard. Their shear professionalism and quality of service made for a most pleasurable experience. Everything, crew, food, cleanliness, comfort, ship, decor, entertainment etc, was of the highest calibre.
The company cannot be praised enough. A definite Cunard cruise is in the pipeline for the very near future.
Congratulations Cunard!!

First time cruise (Alaska) on the Queen Elizabeth with Cunard. The whole experience was superb.
Quality of accommodation, food, staff, service, communication and organisation all excellent.

Booked this voyage for the Olivier Theatre at Sea theme. I had done the previous two and this was just as wonderful. Well organised and great performers. On this basis I have already booked for 2027 and hope the same events team are employed to organise the programme, as it was faultless.

I booked the voyage because of the theme Theatre at Sea based on the Olivier awards. I have enjoyed two previous cruises on this theme and have booked for 2027 and 2028 as the theme wlll be the Theatre at Sea.
It was brilliantly organised.

Staff were extremely hard working, courteous and befitting the Cunard Brand. TY, loved our trip.on QV

Just spent 18 nights on the Queen Anne. So, some people don't think that this is "Cunard". I have to disagree. I've only been on one other Cunard ship (and only 2 other cruise lines) but this was everything that I expected from Cunard. Service, cleanliness, variety, etc. Cunard has realised that their typical demograph is getting older so they are trying to appeal to a younger audience. I have just turned 50 this year and this trip was everything that I would expect.

This was our first cruise ever and Cunard was true luxury. Getting onboard was seamless, and they communicate to you well in advance of what to expect, etc. The crews were good, and Queen Victoria was stunning. We did find there was a lack of evening entertainment in the theatre in the evenings, however, that was one of the only downfalls and everything else made up for it - stunning ship, easy to get off the boat at various ports, great food and drinks, stunning pools, and just an overall relaxing and wonderful vacation. This was one of the vacations in recent history that I was sad when it was over, as it was that good! It is always nice to get home, but I will always remember my first Cundard cruise fondly, and highly recommend them.

Usually cruise on P&O or SAGA. The Oueen Anne, we felt was a mix of the two. Not as expensive as SAGA (although they do include certain things) but more expensive than P&O and thus should have been better, and certain things were. Being a newish ship it was clean and tidy but the stateroom cabin furniture did remind me of the old MFI type. The stateroom(4081) itself was of a reasonable size, although the bathroom was on the small size. It had an obstructed view and unfortunately was of the lifeboat mechanism. The bed was comfy but THE PILLOWS WERE TOO SOFT. Getting around the ship was fairly straight forward with maps and notice board to guide you and digital displays with essential information. Food was adequate with not oversized proportions. The meal time at 17.50 was I felt too early and this usually meant 1hour wait before the entertainment in the main theatre and even longer for that in the Queens room. The entertainment was in the main very good with a couple of duff experiences.
We are booked to go on P&O in July so the comparison should be interesting!

I have now sailed with Cunard 57 times. The service, as always was superb. I like dressing for dinner, although some passengers who do not wish to, should choose a different cruise line.

Excellent customer service. Staff from the captain to the deck hands went out of their way to be courteous, helpful and pleasant at all times.

Had excellent holiday and very immersive with friendly and informative

The Olivier Awards at Sea entertainment made this a special, magical trip.

We decided on Cunard because of the luxury and occasion we associated with them and I packed for gala evenings with nice elegant dresses only to find standards were very relaxed and despite what it says on their website a lot of people just don’t bother which spoiled it for us because you make the effort and the table next to you are in trainers and jeans! Either have a dress code and enforce it or don’t! Staff were lovely, wine and food choices were not always available as they had run out and not been replenished. Queen Mary 2 is a beautiful old ocean liner but she is in need of a face lift and is showing her nautical miles. The state room we stayed in was lovely on first impression but once settled in you could see the frayed material on furniture etc. our Butler David and his team were excellent. I’m not sure we would do another cruise as although we are aged 55 and 62 we still felt very young and fit in comparison to the majority of other guests.

3rd time of travelling with Cunard. We’ve never been disappointed. Luxury, elegance but mainly the care that is taken of passengers by the wonderful crew.