Cunard Line Reviews 

I have now sailed with Cunard 57 times. The service, as always was superb. I like dressing for dinner, although some passengers who do not wish to, should choose a different cruise line.

Excellent customer service. Staff from the captain to the deck hands went out of their way to be courteous, helpful and pleasant at all times.

Had excellent holiday and very immersive with friendly and informative

The Olivier Awards at Sea entertainment made this a special, magical trip.

We decided on Cunard because of the luxury and occasion we associated with them and I packed for gala evenings with nice elegant dresses only to find standards were very relaxed and despite what it says on their website a lot of people just don’t bother which spoiled it for us because you make the effort and the table next to you are in trainers and jeans! Either have a dress code and enforce it or don’t! Staff were lovely, wine and food choices were not always available as they had run out and not been replenished. Queen Mary 2 is a beautiful old ocean liner but she is in need of a face lift and is showing her nautical miles. The state room we stayed in was lovely on first impression but once settled in you could see the frayed material on furniture etc. our Butler David and his team were excellent. I’m not sure we would do another cruise as although we are aged 55 and 62 we still felt very young and fit in comparison to the majority of other guests.

3rd time of travelling with Cunard. We’ve never been disappointed. Luxury, elegance but mainly the care that is taken of passengers by the wonderful crew.

I have just returned from a beautiful voyage around the Norwegian Fjords. I introduced a friend t o Cunard expecting the same high standards that have I always experienced. The 1st being the Q E 2 in 1980. My opinion is that the Queen Victoria is by far the most welcoming and has better service in all areas.

An unforgettable experience on the most beautiful ship in the world. I would definitely travel Cunard again.

Been on over a dozen cruises with other cruise lines. The relaxation and the amazing food in the main dining set this cruise above all the rest

Our holiday aboard the Queen Elizabeth was truly exceptional, and we would like to extend our heartfelt thanks to the wonderful restaurant, the Queen's Grill, and the service staff who made our experience so memorable.

The food, service, staff, and overall experience were all superior in every way. Every meal was prepared with great care and attention, and the dining experience consistently exceeded our expectations.

A special thank you to Ankit, Victor, Sandro, Daisy, and the entire kitchen staff for their professionalism, kindness, and dedication. Their warm hospitality and outstanding service made every dining experience enjoyable and memorable.

We would also like to sincerely thank our butlers, Maribeth and Arnold, who were always there to assist us and ensure our stay was as comfortable as possible. They went above and beyond to make sure our dietary needs were communicated clearly and that our meals were thoughtfully prepared with care and attention.

Their kindness, attentiveness, and genuine commitment to guest satisfaction made our holiday truly special. We are deeply grateful and look forward to sailing again in the future.

excellent one week voyage on Queen Mary 2 to Norway. superb transits of three major fjords so much scenic cruising as well as three lovely ports. superbly well looked after on board and greatly enjoyed the ambience of this dignified traditional ship.

Loved it, my 1st cruise, the ship/staff/food/facilities were excellent.
The scenery and stop offs were great.

I loved my week on the queen Elizabeth visiting alaska! The view from the balcony was amazing! The food and entertainment was so much fun. The excursions were fantastic!

For me Cunard is the best cruise ever I have not tried other company but I do not feel like trying other

We cruise every year and, until now, I have never felt strongly enough to write a negative review. Unfortunately, I am currently on Cunard’s Queen Anne and feel I should share my experience while it is still happening.

The main issues have been the service, the quality of food, and the limited choice of food. These are not minor complaints. They have massively affected the overall enjoyment of the cruise.

Every time we have eaten in the main restaurant, the service has been extremely poor. We have experienced long waits (sometimes waiting 45 minutes from sitting down to taking our drinks order), a real lack of attentiveness, and, on most occasions, staff coming across as rude and dismissive. It has been so disappointing, that we have now started to avoid the main restaurant and going to the buffet instead.

Sadly, the buffet has not been much better. The food quality has been poor, and the choice has felt very limited compared with what I would expect from one of the top cruise lines. For a brand with Cunard’s reputation, and the amount of money they charge, the standard has been genuinely shocking.

This has not been limited to one area of the ship. We have also been disappointed by the service from our cabin steward, the bar staff, and several other members of the team. To be fair, the entertainment staff have been lovely, and there is one lady in the buffet called Lucy, who has been an absolute joy. Unfortunately, she has been the exception rather than the rule.

I really don’t enjoy writing negative reviews, and this is not something I do lightly. I was looking forward to this cruise and expected a premium experience from Cunard. Instead, I still have a while to go on this cruise and we are already extremely disappointed by the levels of Cunard.

I hope Cunard takes the feedback of their passengers seriously and when they get the forms through after the cruise and they see that a high percentage of passengers were really unhappy, as we’ve had so many discussions with others about their experiences, because this is nowhere near the standard we expect, and we do a cruise every year, and no other cruise line have been this bad.

Based on what we have experienced so far, I could not recommend Cunard or Queen Anne to anyone. Stay well clear!

Amazing from start to finish
Everyone went out of their way to be helpful
Food Amazing

QM2 Norway 7 day cruise. Service & Food exceptional. It is comfortable luxury in a relaxed environment. It is what you make it yourself

Just returned on QM2 7 day trip. From start to finish excellent trip and excellent service from all staff. Travelled with family members who we surprised. Their first visit on Cunard 4th for my husband and I. They loved everything and agreed that QM2 is a wonderful ship. We shall visit her again.

Accommodation, service, food, shore trips and ports of call were all magnificent on Queen Mary II.

Excellent service especially Queens Grill food.