I'm very happy with Culture Kings customer service! Donna responded promptly and kept me updated throughout which was super helpful. She was really kind and resolved my query promptly and without any... See more
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Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
PO BOX 260, 4108, Archerfield BC, Australia
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 15% of negative reviews
Typically replies within 1 week
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Recieved faulty snapback hats but Gabby was very accommodating and helped me with everything to make sure i was happy with outcome. She was awesome!!

Reply from Culture Kings
Made a mistake when ordering online so I rang up the help desk. Alphonsine helped me fixed my order. She was super quick! Lovely customer service!! 10/10 no fuss and stress free

Reply from Culture Kings
Gabby was awesome to resolve my address details it was such an easy process. Fantastic communication and positive. I wouldn’t hesitate to contact and communicate with Gabby again or anyone else.
Thank you have a great day
Regards
Essac

Reply from Culture Kings
Fast response when it comes to customer service placed an order had the wrong address Gabby helped me and was able to get it situated. Really appreciate the quick turnaround love your products 💕

Reply from Culture Kings
I ordered my daughter the wrong size in a jumper and emailed for a change before it was shipped out! Gabby replied to me and said she would do her best to get it sorted for me and explained it can be difficult to do! But she done it for me and pulled it through she was so lovely 🥰

Reply from Culture Kings
Gabby was super understanding and helped my issue super fast.

Reply from Culture Kings
Had an issue with an accidental double order and Gabby was right onto it cancelling the second order and putting through a refund… saved me the headache of being a silly goose

Reply from Culture Kings
Great response from culture kings team, happy with the outcome. Prompt fix up

Reply from Culture Kings
Was way easier doing the change to order over the phone and had a awesome customer service lady alphonsine that changed it all over in a matter of minutes. I had been on website trying to do on line was half hour and got no were. Should gave just rang in the first place.

Reply from Culture Kings
Paid with apple pay. For some reason it automatically paid and confirmed for me without me checking the information and it sent the purchase to my old address!
I submitted a form thru email thinking it would take a couple days and might be too late but Gabby at the your team within 5 minutes caught it and changed it for me! I couldnt be more surprised and grateful for the quick response. Now I dont have to deal with my old terrible landlord or worry about it getting stolen! Thanks so much for gabby and her quick work that I felt really comfortable buying from you guys again knowing your customer service is very streamlined and fast! Thanks again!

Reply from Culture Kings
I had to change the address due to system error and Gabby was very helpful, change it for me with no trouble and replied fast.

Reply from Culture Kings
I was really impressed with the help I got from the support team. I needed to change the order before it got sent out and had some confusion about sizing. Gabby was quick and efficient and gave me some great advice and able to make changes for me in time. Effortless support and very happy Customer. Thank you.

Reply from Culture Kings
Gabby did a great job with getting my problem solved very fast

Reply from Culture Kings
Gabby was extremely efficient at my request of cancelling my order before it had shipped. I am very happy with the service and appreciate her help :)

Reply from Culture Kings
I made a small error in making my order, and Gabby was such a fantastic help getting everything fixed up for me.
Truly amazing customer service

Reply from Culture Kings
I Would like to give Gaddy a big shoutout . I made a mistake on a one of the T shirts sized I had ordered and email straight away what I had done. I got a email back from Gaddy. Slating all the procedures on how she would fixes my mistake . Outstanding Customer service very professional . So thank you Gaddy 😊

Reply from Culture Kings
Gabby was EXTRAORDINARY - she was was so quick to reply to me, I have never had just prompt customer service who immediately solves my issue. We ordered the wrong size and Gabby just fixed it to save us so much time and effort on our mistake. Thanks Gabby X

Reply from Culture Kings
I ordered several shirts for my teen son for his upcoming school year. Out of many shirts there was one where I accidently ordered a size S and needed a size M I immediately reached out to customer service and though Gabby mentioned at times they may not be able to change the request in time she was able to stop the order, change the one shirt size to what was needed and provided me with a new order #. Saved me a lot of time in trying to return it for a new size. Thanks, Gabby for your help!

Reply from Culture Kings
Drisana was great help, I put in wrong shipping address and it was fixed in no time thanks

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