Culture Kings Reviews 

5,900
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 1,894 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated support team for their exceptionally prompt responses, professional guidance, and friendly, helpful attitude when handling various accidental order mistakes. Shoppers genuinely appreciate how efficiently the knowledgeable staff resolves issues regarding incorrect clothing sizes, wrong items shipped, or incorrect shipping details, ensuring a completely smooth and stress-free transaction process. However, some customers also noted frustrating experiences involving significantly delayed replies from support agents regarding their open inquiries and questions. Other individuals experienced missing packages that never arrived alongside unexpected order cancellations caused by sudden stock shortages.

What people talk about most

Staff

Users describe positive interactions with staff members who provide helpful and efficient support for order... See more

Order

Reviewers highlight positive aspects of ordering, noting that support staff are remarkably helpful when... See more

Customer service

People report positive experiences with customer service, noting that support agents are exceptionally... See more

Response time

Reviewers express high satisfaction and appreciation regarding the exceptionally fast response times.... See more

Service

Consumers find service to be positive, highlighting prompt communication and efficient support from team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm very happy with Culture Kings customer service! Donna responded promptly and kept me updated throughout which was super helpful. She was really kind and resolved my query promptly and without any... See more

Company replied

Rated 5 out of 5 stars

Gabby was super fast to respond to my request of accidentally checking out when I wanted more items on my order. She quickly canceled that order so I could purchase more items on the same order (save... See more

Company replied

Rated 5 out of 5 stars

The operator was too kind. They cancelled my order and put through another one with the correct sizing which was accidentally wrongly placed initially. Great customer service and prompt response. Than... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my order that came due to receiving the wrong shirt, I had Donna contact me regarding the mix up and she was efficient, helpful and kind. She acknowledged that it wasn’t up to comp... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 15% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(5,900)

1,777 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I put my address wrong and it was…

I put my address wrong and it was sorted right away with the hel of tha staff named Drisana. Thank you so much…Awesome work

19 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks for the review! We’re so happy to hear you had a great experience and hope to see you again soon!

Rated 5 out of 5 stars

Many thanks to Gabby👏🏻👏🏻

I just wanted to say thank you to Gabby for handling my order. I had ordered in the wrong size and luckily enough gabby had grabbed my order before it got shipped😝😝 thanks again gabby! Look forward to giving these trackies to my partner❤️

20 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks for the awesome review! 🙌

Rated 5 out of 5 stars

Gabby was really helpful

Gabby was really quick providing a response and fixing an issue with my order. I truly appreciate her support. This is my first time ordering through this site and hope to continue in hopes I like the product as much as I like Gabby=)

18 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks so much for the love! 💗 We appreciate you!

Rated 5 out of 5 stars

Unreal

Unreal! I noticed I ordered the wrong shirt. And send a message and Gabby was able to stop the order before it got shipped, get the shirt changed to the one I was meant to order and get it sent out to me in minimal time

19 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks so much for the love! 💗 We appreciate you!

Rated 5 out of 5 stars

Thank you Gabby and Drisana!

Gabby and Drisana were really helpful in my order cancellation, manage to resolve the issue within 5 minutes of me submitting my inquiry online and reaching out directly.

18 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks so much for the love! 💗 We appreciate you!

Rated 5 out of 5 stars

Gabby the best

Very quick response and made my life easier, and gabby understood my email and my inquiry. Gabby was very helpful. Give her a raise.

19 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks for the awesome review! 🙌

Rated 5 out of 5 stars

Great customer service

I had an issue with my order (my fault) and the team at culture kings didn’t make a fuss of it. Gabby especially helped sort my order before it was shipped and was so nice about it all. Made the whole experience super simple.

18 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks for the awesome review! 🙌

Rated 5 out of 5 stars

I had such a great experience!

I had such a great experience with Culture Kings, thanks to Gabby! There was an issue with the size on my order, and unfortunately, it had already shipped before it could be corrected. Gabby immediately assured me that they would cover the return shipping and send me the correct size at no additional cost.

Beyond resolving the issue, Gabby was incredibly pleasant, helpful, and genuinely made me feel like a valued customer. This is exactly what great customer service should look like. Gabby is an amazing representation of Culture Kings, and I hope her leadership knows what an asset she is to the company.

Thank you, Gabby, for making what could have been a frustrating situation completely stress-free. Because of this experience, I will absolutely be a returning Culture Kings customer!

11 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks for the awesome review! 🙌

Rated 5 out of 5 stars

I had an issue with an order and had a…

I had an issue with an order and had a speedy response from Gabby who sorted me out straight away. Great customer service which is rare these days. Thank you

17 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

We’re pumped that Gabby could help you out! Thanks for the feedback — can’t wait to have you back! 🔥

Rated 5 out of 5 stars

Gabby was fantastic

Gabby was fantastic! The service was incredibly fast, and she really made the whole experience a breeze. I was in and out in no time thanks to her efficiency. Definitely a great experience all around. Shout out to gabby

17 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thank you kindly for your review — we truly appreciate your support!

Rated 5 out of 5 stars

Gabby was great to help me change my…

Gabby was great to help me change my size that I fat finger typed wrong. Thank goodness ness I won’t fit an xs haha

17 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

We’re so grateful for your feedback. Thanks for taking the time!

Rated 5 out of 5 stars

Customer Service

Gabby made my experience really nice and easy! After I sent in my inquiry, she was quick to help get my address changed and made the whole process smooth and stress-free. I really appreciate her helpfulness and great customer service. Thank you, Gabby!

17 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Really appreciate you leaving a review. Thank you!

Rated 5 out of 5 stars

Ailean fixed my purchase error really…

Ailean fixed my purchase error really quickly without having to ask me a million questions. What I thought would be really hard to render. Can't express enough how thankful and happy I am with Aileen's assistance

15 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks a ton for the review! Your support means the world to us.

Rated 5 out of 5 stars

Alphonsine was SUPER quick with her…

Alphonsine was SUPER quick with her response and help and I appreciate it more than you could know! Thank you so much!!

14 August 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks so much for the review! We appreciate you 🙏

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