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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for its ease of use and the positive user experience it provides, making it simple to connect with others. Many highlight the staff's helpfulness and responsiveness, noting their efforts in maintaining a safe and supportive environment. People appreciate the platform for facilitating connections and fostering a sense of community. However, some customers also noted issues with the service, specifically mentioning a buggy interface and problems with the social media features like forums and messaging. A few people expressed concerns about the verification process for professional cuddlers and the company's handling of reports and account bans.

What people talk about most

Website

Clients share positive opinions on the website, appreciating its proactive approach and the helpfulness of... See more

User experience

Users describe positive interactions with the platform's user experience. Many customers appreciate the ease... See more

Staff

Customers had positive experiences with staff. Many reviewers describe the people they interact with as real,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the service for safety,... See more

Social media

People report ambiguous experiences with social media. Many reviewers appreciate the platform as a wonderful... See more

Based on these reviews

Rated 5 out of 5 stars

This is a wonderful website that connects those in need of platonic cuddling. I've met lots of great cuddlers since 2018. My account is CaringSoul. That's how long I've been with this site. The modera... See more

Company replied

Rated 5 out of 5 stars

I have a profile on here and it’s been such a wonderful experience. People can book me so easily, and everything from nearby matches to booking ahead feels effortless. Even cancellations are smooth an... See more

Rated 5 out of 5 stars

Cuddle comfort has been a positive experience as long as you understand what the website is for, what they are trying to accomplish, and are willing to follow the rules. The majority of people I have... See more

Rated 5 out of 5 stars

Cuddle Comfort has become a transformative part of my life. I have met some of the most incredible men along this journey. Not only did I have a great experiences at the session, but I’ve made long-te... See more

Company replied


Company details

  1. Business to Business Service
  2. Social Club

Written by the company

Cuddle Comfort is the leading platform dedicated to wellness and therapeutic, platonic touch. We connect people with professional cuddlers and enthusiasts within a welcoming environment built on a foundation of safety and respect. Our community is governed by a strict code of conduct with a zero-tolerance policy for any romantic or sexual solicitation. With a focus on consent and clear platonic boundaries, it’s easy to browse profiles, message members, and arrange local cuddle sessions for emotional support, stress relief, or the simple warmth of human connection. Note on reviews: We enforce a strict platonic-only policy to protect the integrity and purpose of our community. A significant share of negative reviews are posted in retaliation by members who were banned for breaching these rules. We stand firmly by our commitment to platonic cuddling.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute Garbage Site, STAY CLEAR AWAY!!

This website was cool for a while. I've met some cool people but now it's just an absolutely pathetic website. The mods suck and will ban you for anything, and the pros have become quite awful as well. My last 3 experiences with the members on this site (two pros and one free member) have been absolutely awful resulting in a permanent ban and pros flaking out on you and blocking you at the last minute. Clearly you are not allowed to have any fetishes on the site because you will be banned for that as well. When a member reports you the mods don't take your side, they are spineless cowards that don't deserve to be running the site. I strongly recommend you don't waste your time and energy here. You'll most likely be kicked off for an insanely ludicrous reason and half the time the "professionals" flake out on you last minute. I think Cuddle Companions would be a much better option and in the future I will be considering them instead of this completely useless garbage website.

9 September 2024
Unprompted review
Cuddle Comfort logo

Reply from Cuddle Comfort

Hi STSO - thanks for your feedback.

Yes, we don't allow any kind of fetish on the website. We enforce a strict platonic-only policy to protect our community. Accounts that violate those rules are closed. The services you describe aren't allowed on Cuddle Comfort.

Rated 5 out of 5 stars

Warm & Fuzzy Hugs

Being a professional cuddler on Cuddle Comfort has been a truly heartwarming experience. The platform connects me with amazing individuals who value the power of compassionate touch. It’s fulfilling to know that I can make a positive difference in someone’s day through the simple act of cuddling. The site is supportive and ensures a safe environment for both cuddlers and clients, making it an ideal place to share kindness and warmth.
Warm & Fuzzy Hugs 🤗

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Love using it

Cuddle comfort has been one of the most thought out platforms I’ve used. It protects its pros and clients to the highest degree. Upon creating an account everyone must upload their id and a picture of themselves so that helps deter any creepy activity. Furthermore if anything ever arises you can always just contact customer service that is only a couple hours away in response. Now I am a pro so that truly means a lot how such a website ensures our safety. CC also inflicts bans when they pinpoint weirdos and they are usually accurate. That is usually where the negative false reviews come in because it is from banned users!

20 December 2023
Unprompted review
Rated 3 out of 5 stars

cuddlecomfort.com isnt platonic…

Finding an Enthusiast (free) cuddler is near impossible in most markets. I used 26 Pros in 4 years. 21 broke the terms of service. Offenses ranged from sharing phone number before booking to having sex.

There are a lot of fragile or broken people on the site. They are looking to be saved as if cuddling was equivalent to therapy. There are many women looking for dates as if this was match.com

After being there awhile, you run out of people to see. Many women leave the site after a short time because they find it isn't platonic.

22 July 2024
Unprompted review
Cuddle Comfort logo

Reply from Cuddle Comfort

Hi Private Matters - thanks for your feedback.

Yes, our website is not a dating site at all. However, some people do join for the wrong reasons. We enforce a strict platonic-only policy to protect our community. Accounts that violate those rules are closed.

If you ever notice such a violation, please use the official report feature on their profile or in the conversation page.

Rated 5 out of 5 stars

Happy & Loyal Cuddler

I really love this site; I have been using it regularly since November of 2019 and have overall had great experiences. I have cuddled in many cities across the US, and have enjoyed using the forum as well to connect with other members virtually. The admins are great about helping out the pro-cuddlers whenever any issues do occasionally arise. During the pandemic it was also wonderful to do virtual cuddles, which helped alleviate the social isolation. I like this site a lot more than the 2-3 other cuddle sites I have seen so far, so I really hope it sticks around for a long time.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Refund

Communication was prompt and refund was credited afterwards.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Cool website with very cool people!!

Cool website with very cool people!!
If you treat someone nice they will treat you well typically.

Those who complain in comments on others probably aren’t the warmest people themselves.

Most of us won’t be mean to you if you don’t give a reason for that. Just be respectful and people will respect you back.

Have to admit that website is very legitimate and processes refunds promptly which is great.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Moderators Make the Site!💗

I’m a pro cuddler on the site, and can’t even imagine trying another site, all thanks to the wonderful community of moderators and other pros that keep the platform feeling safe! I feel so much safer having a “guardian angel” basically watching over my interactions with strangers on the internet! It can be scary meeting with random people you’ve never met, and with them reviewing messages everyone has sent, I know they see a bigger picture on individuals than I would. The moderators have been communicative and understanding when I’ve reached out, and I’m just so appreciative of their volunteer work to keep our platform safe! I truly have nothing negative to say about this wonderful community. I’ve met so many amazing people through the site, and my share of uncomfortable experiences as well, really just at the very beginning. But I know I would have experienced far more uncomfortable experiences without the help of them!
I read some of the reviews on TruePilot, and a majority of the negative reviews sound like they come from people that were banned. The rules are strictly platonic, no fetish play, no kinks, no cuddling in underwear. You will get banned if you go against their rules! I’m not saying every person leaving a negative review wasn’t platonic, but be weary about those negative reviews and understand the rules before you try to message and set up bookings! A lot of the profiles I notice get banned, are profiles that just joined the site. Since I started requiring a virtual or public introduction, I haven’t had any weird or sexual encounters with the people I’ve physically met and cuddled. The people that stop responding after I ask for a virtual/public are the ones I’m more cautious of. Visitors can see all of my photos and in this AI age, can really do a lot with that. Then I’m ghosted for requesting a photo in return before meeting you? We have our rules and expectations for our safety, but I can understand feeling like it’s for the money… however that’s why there are Pros and Enthusiasts on the site! There are male Pros, just as there are female Enthusiasts. Someone for everyone!

23 May 2024
Unprompted review
Rated 1 out of 5 stars

Be cautious

I have been on this site for a handful of years. There has been a few sessions that was nice with a few I did a few sessions with. But I have had a few people I did a session with that was a disaster. One I has to contact the administrators and explained what happened and they was fair about things. But worst of all I had a few sessions with a person that has turned bad. I'm not sure how to word this. She was very disrespectful, rude, and makes a person feel so unwanted. I've had a very bad past coming up including abuse among other things. She made things even worse even to the point where I might seek counseling. My area sucks for good quality people. So I will end with just be cautious if you decide to go down this road. Best of luck.

12 May 2024
Unprompted review
Cuddle Comfort logo

Reply from Cuddle Comfort

Hi John - thanks for your feedback.

Sorry to hear about your unpleasant experience and I appreciate you saying that the team handled an incident fairly when reported. With over 600,000 members, a few violators can slip through, but they are removed promptly by our moderators once reported. If you ever notice such a violation, please do continue to use the official report feature on their profile. Thank you.

Rated 4 out of 5 stars

Wonderful legitimate site with platonic…

Wonderful legitimate site with platonic cuddlers. I think I found MY community of people whose love language is physical touch.
I don't mind compensating someone for their time if they're dong this for extra cash.
HOWEVER, there are some women who (IMO) are extorting lonliness by charging $150 to $200 per hour and others demanding 2 hour minimun (SMH). Maybe CC can lower their fees so it's a win-win for the cuddlers?
I've met some wonder cuddle entusiests and pros with whom I've shared some good cuddle time.

1 May 2024
Unprompted review
Cuddle Comfort logo

Reply from Cuddle Comfort

Hi Jay - thanks for your feedback.

I agree it can be frustrating when some pros charge beyond what seems reasonable.

While we are an open platform and prefer to allow prices to naturally find an equilibrium, we do influence it in two ways. First, we have the lowest fees in the industry at 15%. In comparison, other websites are in the 30-40% region which means hourly rates on our website tend to be lower than elsewhere. And secondly, we have internal nudges in the UI informing pros about their prices being above average.

That aspect aside, I'm pleased you've had some positive cuddle experiences with us and hope you continue to do so.

Rated 5 out of 5 stars

This site is more professional compared…

This site is more professional compared to other similar sites which is something I can appreciate.

I find it's also easier to navigate, and I haven't come across inconvenient glitches.

If you're serious about offering (or finding) cuddling services, this is a great place to start.

This site it meant to connect people with the healing energy of platonic cuddles. There are lots of other sites offering more if that's what you're looking for. You will get banned if you seek more than platonic services.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Very nice service

Very nice service, their top priority is safety for the both the cuddle-providers and the clients, they attend to the needs of both and actually take the time to respond to all concerns. Very down to Earth and very helpful.

5 April 2024
Unprompted review
Rated 1 out of 5 stars

What can I say

There is something really wrong with the idea of someone gaining monetarily from someone's loneliness. I though by doing this I'd feel better. However, after attending two session with a pro cuddler, I don't really feel any different.

26 December 2023
Unprompted review
Cuddle Comfort logo

Reply from Cuddle Comfort

Hi Harpreet - thanks for your feedback. I understand how you feel. We originally started as an enthusiast cuddle website, but a few years in, and after consulting the community, we decided it made sense to officially support professional cuddling, since pros were joining the platform anyway. That's how the business side evolved alongside a genuine cuddle movement, and we remain an integrated community.

Rated 5 out of 5 stars

Freedom & Fun!

I really enjoy the freedom and flexibility that working with Cuddle Comfort has given me! As well as the opportunity to meet and connect with amazing new people regularly!

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Human connection is vital, be wary of negative feedback from banned members

Professional site that provides a safe place for like-minded people to meet for platonic touch therapy. I have successfully been on the site for years and have found the administrators take swift action to remove anyone not following the very basic, respectful policies. Unfortunately, some banned from the site have abused the Trust Pilot platform to bash Cuddle Comfort falsely. Be wary of who is writing the review, and remember the bulk of negative feedback are from men who tried to take advantage of the site, and solicit sex, so those are not the ones who can offer a valid review. Take the time to read the Community Advice section and Support Guide for great information.
In a World where technology is so prevalent, it's crucial that sites exist that bring people together, rather than further apart. A hug is priceless.

22 February 2024
Unprompted review

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