C S Heating&Plumbing Reviews 687

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and courteous demeanor, making interactions pleasant and efficient. Many people highlight the excellent service, noting the quick response times, thorough work, and the team's ability to resolve issues effectively. Reviewers appreciate the care taken to protect their property and the clear explanations provided by engineers, ensuring a smooth and satisfying experience. However, some customers also noted issues with advice given over the phone without an on-site inspection, leading to misdiagnoses and additional visits. There were also instances where different engineers attended follow-up visits, which some found less efficient, and a concern about a driver's behavior on the road.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professionalism,... See more

Staff

Customers had positive experiences with staff, consistently describing them as courteous, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are really happy with the result of the work done on our persistently leaky shower. We were extremely impressed by Lee’s work, which was thorough and painstaking. We are confident that this, the th... See more

Company replied

Rated 5 out of 5 stars

Quick & Professional. I managed to put a nail through a pipe when fixing a squeaky floorboard!! Emailed company late evening. CS Heating called early next day arranged for a plumber that morning!... See more

Company replied

Rated 5 out of 5 stars

The team started by having great patience with us choosing a new bath. The quote was reasonable and the organisation between the bath supplier and CS as the fitters, was perfect and made life very eas... See more

Company replied

Rated 5 out of 5 stars

We are very pleased with our new bathroom and it has been admired by all our visitors. Dean and everyone else who worked on our refurbishment were very proficient, nothing was too much trouble... See more

Company replied


Company details

  1. Plumber

Written by the company

A warm home, bathroom fittings that work and hot water when you need it. We think that is something everyone deserves. We always answer the phone We arrive on time Explain the work before we start and do the best possible job for a fair price. We’ll never charge for work that isn’t needed We will leave your home clean and tidy. From 24-hour emergency call-outs, to boiler installations and servicing, to complete bathrooms you can trust our friendly, experienced team of qualified engineers to look after you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

687 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A home drama when our bath filled with…

A home drama when our bath filled with water and would not empty, i tried my best to deal with it, but failed completly,so i rang cs as they had previously carried out good work for me before.
The guy arrived and would not stop until he had solved everything, and checked that i was happy, which clearly i was, i will use them again , to do my work
Cheers cs
Rob S

27 August 2024
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Rob S,

Wow what a lovely review to receive, thank you for your positive comments! We are pleased to hear how happy you were with the service that you have received and the confidence you have in us a company.
We look forward to working with you again in the future.

Kind Regards
Emma
C.S Heating

Rated 5 out of 5 stars

Great service

Andy arrived promptly, and immediately set to work to find out why our water pressure is so poor.
He eventually tracked it down to the cellar. This is now being rectified.
Andy was courteous and helpful. He sent videos to explain the problem, which was really helpful.
Highly recommend the company.

20 August 2024
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

CAF,

Thank you for your kind review. We are pleased to hear that Andy's visit assisted in resolving the matter with the recommendation of Thanet Drainage to sort out the incoming mains supply.

We will pass on your comments

Regards
Paul
CS Heating

Rated 5 out of 5 stars

5 Stars all round would highly recommend

5 Stars all round would highly recommend

13 August 2024
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Eddy,

Thank you for your 5 star review. We appreciate your time taken to review us and will pass on your comments to our team.

Regards
Paul
CS Heating

Rated 5 out of 5 stars

New boiler quote to installation

They came and told us what they would be doing, the quote for the work we were happy with. They arrived at a good time. We were expecting the new boiler to take a day and a half as there were a few other bits to do. Our engineer finished in a day. No mess was left, we were very happy with this service and will be using these guys again.

23 July 2024
Unprompted review
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Reply from C S Heating&Plumbing

Good Afternoon Phil Gower,

I would like to say thank you for the lovely 5 star review you have given us.
We are so thrilled to hear how happy you were with level of service you have received from start to finish and that you would have no question in continuing to use our services.
I will be sure to pass on your comments to the rest of the team.

Kind regards
Emma
C.S Heating

Rated 5 out of 5 stars

Punctual and efficient

Punctual and efficient. Very nice chap

22 July 2024
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Good Afternoon,

Thank you for your 5 Star Review, we really appreciate your feedback.
We look forward to working with you again in the future.

Kind Regards
Emma
C.S Heating & Plumbing

Rated 5 out of 5 stars

CS Plumbing new shower installation

CS Plumbing replaced a leaking shower. We wanted a complete replacement which involved levelling the floor, installing a new shower tray, glass walls, new piping and using high quality materials. Everything is perfect. CS Plumbing have done a number of jobs for us over the past few years. They are very professional and approachable. We trust them implicitly as they have never let us down.

3 July 2024
Unprompted review
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Reply from C S Heating&Plumbing

Mr McMorrow,

Thank you for your kind words. We are pleased to hear that everything is perfect. We will pass on your comments to our team and look forward to working for you again in the future.

Regards
Paul
CS Heating & Plumbing Ltd

Rated 5 out of 5 stars

Boiler man was on time which is always…

Boiler man was on time which is always good and he was very pleasant.

18 June 2024
Unprompted review
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Reply from C S Heating&Plumbing

Dear Ken Stubbs,

Thank you for leaving a 5 star review, we are really pleased to hear that you were happy with the service that you received.
We look forward to working with you again in the future

Kind Regards
Emma
C.S Heating

Rated 5 out of 5 stars

I had a problem with my shower…

I had a problem with my shower pump.They sorted it out so quickly. They kept me updated and Emma was so helpful. I never use any other company. Great service.

4 June 2024
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Mrs Martin,
Thank you for your review. We are pleased to hear that the service provided was "Great". We have passed on your comments to our team

King Regards
Paul
CS Heating & Plumbing

Rated 5 out of 5 stars

Excellent service

If you have any plumbing or heating problems I highly recommend you use them. I had some bath and kitchen trouble they was so helpful and service was second to none. Very accommodating and a professional service.

Excellent service A1 5 stars

30 April 2024
Unprompted review
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Reply from C S Heating&Plumbing

Dear Sonya Parsons,
Thank you for your 5 Star review, we are pleased to hear that you would recommend us to others and that you were happy with the level of service that you received.
We look forward to assisting you again in the future for your Plumbing and Heating needs.

Kind Regards
Emma
C.S Heating

Rated 5 out of 5 stars

Great prompt help and service

25 April 2024
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Nicholas Hildyard,

Thankyou for your 5 star review, we will be sure to pass on your comments to the rest of the team, and we hope to deal with you again in the future.

Kind Regards
Emma Card

Rated 5 out of 5 stars

Once again

Once again, C S. Plumbing and heating have done a fantastic job. Only called them yesterday with a problem and they booked me in for the following morning. Everyone who is associated with CS plumbing and heating are courteous professional and offer a fantastic service. From Emma who answered the initial call to John the engineer who came round to fix a problem. I have nothing but positive things to say. So if you are looking for a professional plumbing and heating company to deal with that no further than these guys. Kind regards, Elliot and Helen Reid from Herne Bay.

13 March 2024
Unprompted review
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Reply from C S Heating&Plumbing

Dear Mr Reid,
Thank you for your generous 5 Star review, we are so pleased to hear how happy you were with the service that you received.
We shall be sure to pass on your positive comments to Jon, Emma and the rest of the team.
We look forward to working with you again in the future.

Emma
C.S Heating

Rated 5 out of 5 stars

Great service

Great service from the plumbers/boiler engineers to the administrative team. I would highly recommend this company.

4 March 2024
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Maxine R,

We thank you for your 5 Star review.
We will be sure to pass on your comments and feedback to the Team.
We look forward to working with you again in the future.

Kind Regards
Emma
C.S Heating

Rated 5 out of 5 stars

Efficient

Efficient, fast & friendly service from first point of contact. Options were clearly explained to me and I feel comfortable that I am in safe hands when making a big decision to have a new boiler fitted.

28 February 2024
Unprompted review
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Reply from C S Heating&Plumbing

Good Afternoon Susan Emm,

I would like to say thank you for the lovely 5 star review you have given us.
We are so thrilled to hear how happy you were with level of service you have received from start to finish and that you would have no question in continuing to use our services.
I will be sure to pass on your comments to the rest of the team.

Kind regards
Emma
C.S Heating

Rated 5 out of 5 stars

Fantastic service from professionals

We contacted CS as we had low water pressure in our shower (moved house) and the radiators were not getting warm. Tom visited and performed a diagnostic. This was escalated to their surveyor who visited straight away and advised us what we should do. We went ahead with their suggestion and are very happy to report the showers have excellent pressure and the heating is performing much better. The team were professional and very tidy, they kept us informed and showed us the work completed which was to a very high standard. We will use them again and happily recommend their services.

1 February 2024
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Alex,

Wow what a lovely review to receive, thank you for your positive comments! We are pleased to hear how happy you were with the service that you have received and the confidence you have in us a company.
We look forward to working with you again in the future.

Kind Regards
Emma
C.S Heating

Rated 5 out of 5 stars

Leak in bathroom

I had a leak in my bathroom and rang the emergency helpline number. The Engineer who came was very thorough, cheerful and polite despite the fact that he was coming to the end of a long tiring day. He got the fault fixed, told us what the problem was and gave us advice as to what to do over the next few days. All told a First Class job.

3 February 2024
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mr Wright,

Thank you for the 5 Star review, we are very pleased to hear how happy you were with the service that you received and glad the issue is now resolved.
We look forward to working with you again.

Kind Regards
Emma
C.S Heating & Plumbing

Rated 5 out of 5 stars

We moved in the summer and didn’t start…

We moved in the summer and didn’t start renovations until the autumn. We wanted to convert an old, tiny bathroom into a modern shower room. Most plumbers were busy with emergencies and heating installations. CS Heating were able to fit us in. The whole process went incredibly smoothly with their surveyor Dave coming out to discuss our needs and ideas and giving us further food for thought. Dean is a perfectionist and was able to handle the electrics and tiling alongside the intricate plumbing. He was also quiet (no radio) and tidy. They came in on budget and we will definately be using them again.

22 November 2023
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mandy Collins,

Thank you for your review. It is wonderful to hear about your experience with our staff. We will be sure to pass on your comments to our team and look forward to working with you again in the future.

Regards
Emma
C.S Heating

Rated 5 out of 5 stars

Thank you for the quick response to our…

Thank you for the quick response to our boiler problem.The engineer came within three hours. He was efficient and polite and was able to sort things out. We have only recently started using the company.
Thank you CS Heating.

16 January 2024
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Good Afternoon Bernadette Tighe,

Thank you for your 5 Star Review, we really appreciate your feedback.
We look forward to working with you again in the future.

Kind Regards
Emma
C.S Heating & Plumbing

Rated 5 out of 5 stars

CS Heating & Plumbing are first rate

CS Heating & Plumbing are first rate, a real treasure. First plumber Harry sorted out a troublesome shower followed by Andy, a special forces heating engineer, diagnosed and sorted out three issues.
A very competent and reliable company, very reasonable prices, could not be more pleased.

4 January 2024
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mark Le Seelleur,
Thank you for the 5 Star review.
We are pleased to here that you were happy with the service that you received and we look forward to working with you again in the future.

Kind Regards
Emma
C.S Heating

Rated 5 out of 5 stars

Bathroom re fit

CS heating carried out works to fit my 90 year old mother a new bathroom . The fitter Dave was amazing. He was there every day and worked so hard clearing up as he went . He kept me in the loop of what he was doing and despite there being issues when they stripped the room out ( a burst pipe has caused considerable damp he wasn’t fazed at all . The whole process was seemless and the company were very professional and completed on time I would highly recommend them .

15 December 2023
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Thank you for your kind words. We will pass on your comments to our team and look forward to working with you again in the future.

Regards
Paul
CS Heating & Plumbing Ltd

Rated 5 out of 5 stars

Toilet issues

Harry was very friendly, polite and professional. Fixed the issue and offered further suggestions. I highly recommend. Excellent company.

29 November 2023
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Good Morning Julie,

Thank you for your 5 Star review.
We are so pleased to hear how happy you were with the level of service that you received.
We will be sure to pass your feedback onto the engineer who attended your property to carry out the works :)

Kind Regards
Emma
C.S Heating

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