Absolutely beautiful jewellery - I won't be shopping anywhere else! There was so much choice for all different types of piercings and everything matches effortlessly. The quality is great and I now do... See more
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Excellent customer service! Have so many of crystal London earrings all unique in their own way. Had an issue with a stone falling out after only a few days. Which is unusual so never had this issue b... See more
Im glad i found their page via facebook. Their jewellery looks stunning in photo but face to face, even more beautiful! Happily with the quality and style, feel very comfortable compared to the on... See more
The Bright Silver titanium is really good, no tarnishing like sterling and no gold price tag. It appears similar to my white gold, really recommend it. I do wish their charms were available in titan... See more
Company details
Written by the company
Thoughtfully designed & handcrafted jewellery since 2013. Experienced an issue with your item, delivery or anything else? Please get in touch with us via email and we'll do everything we can to help ♡
Contact info
4.8
Excellent
257 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 48 hours
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Nice jewelery
Nice jewelery, unfortunately one of the huggie hoops doesn’t latch shut very securely, fell out several times and I have now lost it, so a waste of money .
As I said, due to the poor quality I’ve now lost it as it fell out so can’t return it to be fixed lol
5 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you for your honest feedback Jodie, I would love to help with getting a replacement for your huggie hoop if it's not clicking shut. Sterling Silver is very soft so it can often bend out of place but we can show you how to adjust it so it clicks securely again if this happens in future 🤗 please just drop us an email and we'll have a replacement sorted ❤️
Love!
I have two pieces of jewellery, both are comfortable and look just as good as the day I got them!
4 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for sharing your experience with your jewellery Abi! I'm happy to hear they're standing the test of time - we love to hear it 🥰✨
Fast shipping and great quality
Fast shipping and great quality earrings, have had mine in over a year and have never fallen out or irritated my ears
2 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you for sharing your experience Annie - we appreciate it! So glad to hear your earrings are serving you well 🤗❤️
Amazing jewellery
Amazing jewellery, great pieces to choose from. Good pricing and doesn't tarnish
24 November 2025
Unprompted review
Reply from Crystal Heaven London
Thank you so much for the kind words! 😘
The Best Customer Service
When delivery was suspended in the US, CHL reached out to message me about my order status and gave me updates on when my order could be shipped.
I always get high-quality jewelry and customer service from this company!
4 September 2025
Unprompted review
Reply from Crystal Heaven London
I'm so glad to hear you had a great experience with us Leigh! We are so happy to hear you love your jewellery 💖
Reply from Crystal Heaven London
I hope you love your new jewellery Sumaya! 🥰
Gorgeous jewellery
Gorgeous jewellery! Really impressed with my first purchase. Prices are very reasonable for the quality of the piercings. Delivery was very fast as well, my ear stack looks amazing now!
26 March 2026
Unprompted review
I love it it's really nice and cute ♥️
28 March 2026
Unprompted review
My wife has sent an email and messaged…
My wife has sent an email and messaged on instagram and no response at all.
27 March 2026
Unprompted review
The best quality
I’m in love so shiny , beautiful the best quality I love every single piece
31 December 2025
Unprompted review
i love this brand
22 March 2026
Unprompted review
Amazing product and experience!
Super fast shipping, lovely loyalty scheme and the products appear to be super high quality! All items look just as advertised
3 March 2026
Unprompted review
The jewelry looks amazing
The jewelry looks amazing. Pretty design swell
17 March 2026
Unprompted review
Lovely earring
Lovely earring, looks great in. I’ve had some lovely comments about it.
3 March 2026
Unprompted review
Great range
Quick delivery and great range of products. The earrings actually stay bright and shiny rather than going dark and dull like so many others. It’s a bright white silver colour too.
1 October 2025
Unprompted review
Great customer service and the quality…
Great customer service and the quality of jewellery is amazing. Would highly reccomend
26 September 2025
Unprompted review
The most beautiful jewellery!
12 March 2026
Unprompted review
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