Crystal Central Reviews 

7,559
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the gorgeous crystal plaques and awards exceed expectations, featuring pristine engraving and exceptional craftsmanship. Shoppers find that the ordering process is simple, noting that helpful support teams readily assist with custom designs and mockups. Buyers also love the remarkably fast turnaround times, reliable communication, and careful packaging that ensures safe delivery. However, some people mentioned minor frustrations, such as orders moving to processing too quickly before updates could be made, proofs lacking background contrast, or items arriving with residue requiring cleaning. Despite these occasional hurdles, consumers remain extremely satisfied and eager to make future purchases.

What people talk about most

Product

Customers had positive experiences with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items such as engraved... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that packages arrive... See more

Service

Reviewers mention positive feedback about service, frequently highlighting quick turnaround times, fast... See more

Order

People report positive experiences with order, highlighting that the process is simple, clear, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Crystal Central did an amazing job getting us the request plaque. We ran into an issue when someone on our side missed placing the order. Crystal Central worked to get the product made and ensured... See more

Company replied

Rated 5 out of 5 stars

Turn around is often faster than expected, communication reliable, and the ability to work with supplied images is invaluable. Our plaques come out beautiful every time and are a joy to present. Thank... See more

Company replied

Rated 5 out of 5 stars

This has been my fourth purchase from Crystal Central. I have gotten a different crystal piece each time. They have all been nothing short of magnificent! There is a very quick turnaround providing a... See more

Company replied

Rated 5 out of 5 stars

This is our fourth order with Crystal Central! Our church has been ordering from them for a very long time. Their products and shipping is absolutely stellar! This order was fantastic. We placed an or... See more

Company replied



Company details

  1. Trophy Shop
  2. also in
  3. Art Supply Store

Written by the company

Engraved Crystal Awards, Crystal Gifts and Crystal Plaques for Every Occasion

Written by the company

EXCLUSIVE CRYSTAL DESIGNS
A multitude of award and gift ideas With samples designed by the experts.
FREE ENGRAVING
Free deep-etch engraving For all awards and plaques.
FASTER DELIVERY SERVICE
Your order will be at your doorstep Within 72 hours using EXPRESS service.

Easy Ordering & Quick Delivery

Great selection of products, each award 100% customizable to your own.

Enjoy rush service with delivery within 5 days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(7,559)

302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Important way for our family to recognize 30 years of service.

Crystal central made the award exactly as I wanted it and I even received it two days before the promise date. The recipient was very touched to be honored for 30 years service to our family. The award was a beautiful, understated piece.

3 August 2026
Crystal Central logo

Reply from Crystal Central

We're truly honored to have been part of this special recognition.

We're delighted to hear the award was exactly what you envisioned and arrived ahead of schedule. It means a great deal to know it helped honor such an important 30-year milestone and that the recipient was deeply touched.

— Crystal Central Team

Rated 5 out of 5 stars

Amazing!!!!

I placed my order on a Friday and had it in my hands by Monday—exceptional turnaround! The finished product was absolutely beautiful, and the quality was on point.

I received the proof within just a few hours, and it looked amazing. I did have to call because I couldn’t figure out where to make a change to one of the items, and the customer service team was outstanding—friendly, helpful, and made the process so easy.

From the quick proof and incredible customer service to the beautiful finished product and super-fast delivery, I couldn’t have asked for a better experience. I would definitely order from them again!

20 July 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're delighted to hear you were pleased with the quick proof, fast turnaround, and beautiful finished award. It's especially rewarding to know our team made the process easy and provided the support you needed. We truly appreciate your kind words and look forward to creating something special for you again.

— Crystal Central Team

Rated 5 out of 5 stars
Crystal Central logo

Reply from Crystal Central

Thank you for your review!

We're delighted to hear the finished piece turned out beautifully. We appreciate your kind words.

— Crystal Central Team

Rated 5 out of 5 stars

Truly great products

Truly great products, fast turn around, and great staff that work with you.

23 July 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're delighted to hear you enjoyed the products, quick turnaround, and working with our team. We truly appreciate your kind words.

— Crystal Central Team

Rated 5 out of 5 stars

Always great

Always great! Suggested artwork is always spot on. Delivery timing was also perfect. Will definitely use again.

6 July 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your continued trust!

We're delighted to hear the design was exactly what you were looking for and that everything arrived right on time. It means a great deal to us that you'll be choosing Crystal Central again.

— Crystal Central Team

Rated 5 out of 5 stars
Crystal Central logo

Reply from Crystal Central

Thank you for your review!

We're pleased to hear the item was exactly what you were looking for. We appreciate you taking the time to share your feedback.

— Crystal Central Team

Rated 5 out of 5 stars

The quality of the craftsmanship that…

The quality of the craftsmanship that went into creating the product. I appreciate the packaging and the speed of delivery.

18 July 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're pleased to hear you appreciated the craftsmanship of the finished piece, along with the packaging and timely delivery. Your feedback means a great deal to us.

— Crystal Central Team

Rated 5 out of 5 stars

Quality item and quality service…

Quality item and quality service consistently. They are our go-to.

18 July 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your continued trust!

We're honored to be your go-to for recognition awards. Your confidence in our team means a great deal to us.

— Crystal Central Team

Rated 5 out of 5 stars

Quality was great

Quality was great, I received it in a timely manner, service rep. was great.

16 July 2026
Crystal Central logo

Reply from Crystal Central

We're delighted to hear the award met your expectations and that everything went smoothly from start to finish. Thank you for taking the time to share your feedback!

— Crystal Central Team

Rated 5 out of 5 stars
Crystal Central logo

Reply from Crystal Central

We’re glad to hear the process was easy and smooth!

Thank you for sharing your experience.

— Crystal Central Team

Rated 5 out of 5 stars

Remembrance plaque

It is beautiful, was created in a timely fashion and delivered on time.

17 July 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your review!

We're delighted to hear the plaque turned out beautifully and arrived right on time. We truly appreciate your kind words.

— Crystal Central Team

Rated 5 out of 5 stars

I love it

I love it, very well made, details was fantastic, shipping was good and on time, I will be recommending this company to family and friends and I will be purchasing from them again

22 June 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're delighted to hear you loved the award. It truly means a lot to us that you'll be recommending us to your family and friends, and we look forward to creating something special for you again.

— Crystal Central Team

Rated 5 out of 5 stars

40 Year Award

Very easy process and very helpful! The award is absolutely BEAUTIFUL!!!! Very heavy and great quality.

16 July 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're glad to hear you loved how the finished award turned out and appreciated the quality of the award. It's also wonderful to know the process was easy and our team was helpful throughout.

— Crystal Central Team

Rated 5 out of 5 stars

Outstanding Quality and Service from Start to Finish

I had an excellent experience from start to finish. The selection of plaques was impressive, and the customization process made it easy to create exactly what I wanted. The design tools were straightforward to use, and the finished plaque exceeded my expectations.

The delivery was faster than I anticipated, and the plaque arrived in a high-quality presentation box that added a really nice finishing touch. Everything—from the ordering process to the product quality and packaging—was top notch. I would definitely recommend you to anyone looking for a beautiful, well-made plaque and outstanding service.

13 July 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing such a thoughtful review!

We're delighted to hear everything came together so well, from the customization process to the finished crystal plaque. It's especially rewarding to know the presentation, delivery, and overall experience were all so well received. We truly appreciate your recommendation.

— Crystal Central Team

Rated 5 out of 5 stars

amazing customer service

amazing customer service

14 July 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your feedback!

We're pleased to hear our customer service stood out. We truly appreciate your kind words.

— Crystal Central Team

Rated 5 out of 5 stars

The customer service was exceptional

The customer service was exceptional, I needed to make a last minute change after giving the okay to proceed and it was handled amazingly well. The product is beautiful! I highly recommend this company!

26 June 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your thoughtful review!

We're so glad everything came together smoothly, even with your last-minute change. It's wonderful to hear you loved the finished plaque, and we appreciate your recommendation.

— Crystal Central Team

Rated 5 out of 5 stars

Product design and layout exceeded my…

Product design and layout exceeded my expectations. I also received it before the date it was expected. Thanks for the great job!

6 July 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind review!

We're so glad to hear the design and layout exceeded your expectations and that your order arrived earlier than expected. It's wonderful to know everything came together so well.

— Crystal Central Team

Rated 5 out of 5 stars

Fast

Fast, easy, great quality!

9 July 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind review!

We're so glad to hear the entire experience was fast, easy, and met your expectations for quality. We appreciate you taking the time to share your feedback.

— Crystal Central Team

Rated 5 out of 5 stars

Like always you guys came through with…

Like always you guys came through with flying colors. Great job on my order. Thanks

3 July 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind words!

We're so glad to hear we've continued to deliver the quality you've come to expect. We truly appreciate your confidence in our team.

— Crystal Central Team

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