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Crunchyroll Reviews 

1,606
•
TrustScore 1.5 out of 5

1.3

Movie Streaming Service
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Review summary

Created with AI, based on recent reviews

Looking at 308 reviews, most reviewers were let down by their experience overall. Many customers found the platform frustrating due to numerous UI and player issues, often describing the website as slow, laggy, and riddled with bugs. Reviewers frequently noted a terrible selection of anime, with many desired shows unavailable, incomplete seasons, or episodes missing titles. Content quality was also a concern, with issues like missing English dubs, desynchronized subtitles, or delayed episode releases. People expressed dissatisfaction, feeling the company prioritizes addressing alternatives over improving its own service. Customers also reported problems with their subscriptions, including the removal of free tiers and accounts incorrectly showing as free despite paid memberships.

What people talk about most

Website

Reviewers highlight negative aspects of the website, with many expressing frustration over its buggy nature,... See more

Subscription

Clients share negative opinions on subscription, with many expressing dissatisfaction over increasing prices... See more

Product

Users describe negative interactions with the product, with many expressing that the service is actively... See more

Service

Reviewers mention negative feedback about service, with many expressing that the service is pathetic,... See more

User experience

People report negative experiences with user experience, with many describing the app as unusable and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I absolutely hate how utterly poor their customer service is. It's been complaining about two issue for about three years now, and nothing what so ever has been done, and they're pretty easy fixes.... See more

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

Rated 1 out of 5 stars

Terrible selection of anime. And they attack sites that offer better selections just for being free. Their dubs are also infamous for having political agendas sown into them. Their own shows are awfu... See more

Rated 1 out of 5 stars

Crunchyroll is one of the most frustrating anime streaming platforms I’ve used. Many shows are missing English dubs, even when other languages like French or German are available, and sometimes... See more

Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.

Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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1.3

All reviews

(1,606)

450 reviews in the last 12 months

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Rated 1 out of 5 stars

this was a great website untill it…

this was a great website untill it started removing content and raising the prices, then removed the free tier and has become a horible place who knew it had a monopoly of being a good platform and now sucks

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Garbage

Not worth it. Small library with overpriced subscription. You're better off just searching Google for free. And why does the shows need to be region locked?

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Money hungry company

Money hungry company, it doesnt even has a lot anime and a netflix is way worth it even if I most watch animes, they will go bankrupt probably they even lowwered their prices for new users but this wouldnt help, since the big anime piracy sites take down a lot more people unsubscribed and either went to netflix or find a piracy site, oh and dont even talk about the account breach what was kept in silent, of you wanna watch anime either go to netflix or seatch for an anime piracy site.

11 May 2026
Unprompted review

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