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Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, most reviewers were let down by their experience overall. Customers frequently found the website and user interface frustrating, citing slowness, bugs, and player issues that hindered content discovery and navigation. Reviewers often reported an incomplete anime selection, with missing seasons, delayed episodes, and a lack of English dubs, alongside common subtitle synchronization problems. The service is frequently described as inconsistent and unreliable, with concerns about its failure to improve the platform, and the removal of free tiers. However, some reviewers were happy with the service, considering it the best legal anime streaming option available.

What people talk about most

Website

Customers consistently express dissatisfaction with the website, citing a buggy interface, unreliable watch... See more

Subscription

Clients share negative opinions on subscription, with many expressing frustration over increasing prices and... See more

Product

Consumers find the product to be disappointing, with many describing it as a poor value and a decline in... See more

User experience

Users describe negative interactions with the user experience, citing issues such as the app being unusable... See more

Service

Customers had negative experiences with service, with many expressing that it is pathetic and frustrating,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

Rated 1 out of 5 stars

Crunchyroll is one of the most frustrating anime streaming platforms I’ve used. Many shows are missing English dubs, even when other languages like French or German are available, and sometimes... See more

Rated 1 out of 5 stars

I cannot tell you the amount of issues I've had with crunchyroll over the years. It's insane that this is a paid service. There are so many UI issues, player issues, general website issues especiall... See more

Rated 1 out of 5 stars

Disgusting customer support. What should have been a simple inquiry about a pending charge turned into a complete nightmare. After struggling through an AI bot, I was connected to two agents outside E... See more


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,620)

445 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Totally shit

Totally shit, I used some pirate sites better than this those sites give ads but just a few ones in 2 to 3 episodes one only one 30 second ad and they have full library of all anime from every platform, never gonna buy membership again

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Garbage

Garbage. Used to be better when they were pirates too. Now they wanna make overpriced subscriptions and they think they're all high and mighty and taking down other sites now that they're up there. Taking the only option for the poor. Their greed is disgusting. Traitors

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Payment Check, Subscription Cross , Twice

I tried to get crunchyroll subscription, I set up the autopay but was not redirected anywhere, payment was verified. So I thought it might be some bug, I will try again. I tried it again, and still the same thing. There's a very small fee that they take initially, I gave that twice but did not get premium, that's a serious bug because what if somebody would subscribe for 1 year straight, his money is gone then. What a trash for a website. So many bugs and faulty system. This could be the result of AI generated code. Unreliable and trashy website. Stay away, use animepahe

2 May 2026
Unprompted review
Rated 1 out of 5 stars

No Working Support, System flaws, Data Leak kept secret.

Crunchyroll is a HUGE security risk.
Email system flawed.
No live support for a week.
Not even feedback on tickets.
AI Assistent stupid AF.
Admits to Data leak after some time, claiming only non-essential data was retrieved.
Users are NOT AT ALL informed.
Bad way to recieve legally required DSGVO-Data-overview.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

poor anime library, awful service

This site has very few older anime and, does not contain a great variety. Considering that this is an official anime publishing site it is very disappointing. I requested to withdraw my membership about 2 years ago and, it was more complicated than it should have been, plus they took days to respond to any of my service messages. I was not surprised when i found out this used to be a pirate site.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Charged my account and then treated is as Free

They logged me out of all devices, some kind of TOS agreement. When I logged back in, it showed my account membership as "Free" when I've had the "Fan" subscription for months. Contacted support and even provided proof the debit transaction and they just basically shrugged their shoulders and say they couldn't find my account.

Absolute grifting. I resubscribed (with the same card info) so now I'll probably get double charged and I doubt their support will help with that either. Terrible experience.

26 April 2026
Unprompted review
Rated 1 out of 5 stars

I deal with tons of customer services…

I deal with tons of customer services but this is the worst they charged me 2 times for nothing and they ask almost every info screenshots and say it will get refunded now but it did not. And i said i cant pay the premium thats the main problem because of that those thing happen and guess what they say try mobile and close the chat to my face. And when i tried to recontact they denied. And now after hours now they are still did not fixed anything. I hope they took this comments in these page and fix themselves

24 April 2026
Unprompted review
Rated 1 out of 5 stars

I like to watch anime on my firetv

I like to watch anime on my firetv. Crunchyroll has an Amazon sub i can watch through but not a single ducking anime has subs properly done all the way through. Usually halfway through the series, the subtitles severely desync from the audio, if not missing the subs completely.

I think even if 10% of shows were like this, it would be bad, but its about 95%.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

They mistranslate what's being said in the anime. I don't know if it's to suit their narrative or what but I won't support that.

22 April 2026
Unprompted review

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