I nearly always book my cruises with Cruise Nation and recommend to friends. Always the best prices and the packages put together are very well thought out. Last few years we’ve done Alaska, Ffjords,... See more
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Review summary
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We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were... See more
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I spoke to the agent in cruise Nation Customer Service , Janine, She arrange disable request to Ryanair and Royal Caribbean for my wife whom she had a Hip replacement 5 weeks ago. She act it so quick... See more
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We booked our honeymoon back in 2016 with Cruise Nation and keep going back to them to book other trip, unfortunatly due to health reasons they have not always gone ahead but the team, especially Jemm... See more
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Company details
Written by the company
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contact info
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, United Kingdom
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 2 weeks
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Helpful advice and quick to respond
Helpful advice and quick to respond
25 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review
First time cruiser
Just booked our very first cruise and have had great service from Scott. He fulfilled our request to add more days on to a cruise & stay, change of hotel, quotes on different cabins available. Once booked I discovered I could’ve applied for a discount. Scott approached MSC who originally declined the request so he tried several other options and his persistence paid off 😊 discount applied retrospectively. Excellent service 5⭐️
25 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Scott helped make booking your very first cruise such a positive experience and was able to tailor your cruise and stay holiday to exactly what you wanted.
It’s especially great to hear that his persistence paid off in securing the retrospective discount for you — we know those extra touches can make all the difference.
We’ll be sure to share your kind words with Scott and the wider team, who work hard every day to deliver great service. We hope you have an amazing first cruise!
Needed to add an item to my holiday
Needed to add an item to my holiday. Jemma was very helpful in sorting everything out for us.
15 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review !
We will certainly share your feedback with Jemma & the wider team who work so hard to deliver great service
Olivia has been helpful now in three…
Olivia has been helpful now in three occasions i have been lucky enough to have had her professional help and support. I always feel reassured wheb she answers my call.
19 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia has been able to support you on multiple occasions and that you feel reassured when speaking with her.
We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
Olivia from customer support sorted out…
Olivia from customer support sorted out all our flights and hotels and was very helpful.
18 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia has been able to support you on multiple occasions and that you feel reassured when speaking with her.
We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
Prompt and Professional
All queries handle quickly and professionally by Olivia.
19 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re delighted to hear that Olivia handled all your queries quickly and professionally. We’ll be sure to share your kind comments with Olivia and the wider team, who work hard every day to deliver great service.
Cruise Nation were very easy to contact…
Cruise Nation were very easy to contact and quickly answered any questions about the upcoming holiday.
And Kimberley was really helpful in organising an extra hotel stay in Sydney, after the airline extended our return flight by a day.
14 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that you found our team easy to contact and that your questions were answered quickly.
It’s great to know Kimberley was able to assist with arranging your additional hotel stay in Sydney and ensure everything was taken care of following the flight change. We’ll be sure to share your kind comments with Kimberley and the wider team, who work hard every day to deliver great service.
Olivia in Customer support well done !
Booked our first holiday with cruise nation, flights changed, train times changed and a few problems with transfers. Started to get nervous about our trip however, Olivia went above and beyond to resolve our issues, cruise nation should be proud of her and she is a credit to the company . Thank you olivia we can't wait to get on our way .
14 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re sorry to hear that you experienced a few issues along the way, but we’re delighted that Olivia was able to step in and resolve everything for you.
It’s great to know she was able to provide reassurance and support, helping turn things around so you can look forward to your trip with confidence. We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
We hope you have an amazing holiday!
OLIVIA.
OLIVIA.
Made a difficult experience less so by promising to sort out a problem caused by the airline changing flight and the airport at the last minute.
Olivia persevered even after she herself was on a break.
Thankyou Olivia.
14 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re delighted to hear that Olivia was able to make a difficult situation easier for you and remained dedicated to resolving the issue, even during a challenging time.
We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
Very efficient rapid service sorting…
Very efficient rapid service sorting out alterations etc. Well organised
14 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re delighted to hear that you found our service efficient, well organised, and quick in handling your alterations. We’ll be sure to share your kind comments with our team, who work hard every day to deliver great service.
If I could give zero stars I would
If I could give zero stars I would. What an awful company. I booked a cruise & stay holiday for our family including children & grandchildren to celebrate our 50th wedding my anniversary 13 months in advance. Rachel the agent was to update me 6 weeks later regarding our flights. Nothing! Over the next 6 months I tried contacting her by email & phone. No response until I queried upgrades on our flights; she rang back! She hadn’t booked our flights & she gave no apology although Cruise Nation have acknowledged they should have been secured in or around September 2025. I spoke with Pierre, her line manager, he was helpful however the chances of getting direct long haul flights had dropped from 80/90% to 0%. All the available travel options had materially changed & were no longer suitable for our family of 8. They either came at a cost and/or further inconvenience. Next I dealt with Natasha, Sales Manager, she was more concerned with baking cakes for the team rather than caring for customers. By now I was copying in Phil Evans, MD to my emails. He ignored them too. Next came Amelia, customer support. She did provide an apology but like everyone else could do nothing. We decided to cancel losing a £2000 non refundable deposit. They took our deposit yet didn’t allocate it to any flights. We couldn’t trust Cruise Nation with more of our money. The email I received from the cancellation department began with Ahoy there & a shortened form of my name. Totally disrespectful & uncaring. I thought that by booking with a Welsh company I would be contributing to the Welsh economy. Huge mistake. Worst company I have had the misfortune to deal with.
17 March 2026
Unprompted review
Kimberley was excellent
Kimberley was excellent! To clarify our flights were cancelled, so we were looking for some help and expertise to solve this matter. Alternative flights were more costly. Kimberley, provided us with excellent customer service and guidance. She calmly explained our options, and was patient with us, arriving at a solution.
We have gone from disappointed customers, to happy ones. Its when something goes wrong with a holiday booking that you need help - Kimberley has provided excellent service today, and this is something we wont forget when we book our next one!
9 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re sorry to hear that your flights were cancelled, but we’re delighted that Kimberley was able to support you during such a challenging situation.
It’s great to know she provided clear guidance, patience, and reassurance while helping you find a suitable solution. Turning a difficult experience into a positive one is exactly what we aim for, and we’re so pleased you felt well looked after.
We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We look forward to helping you with your next booking.
As usual the response to my enquiry was…
As usual the response to my enquiry was quick, although my question was not fully answered.
9 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re pleased to hear that you received a quick response to your enquiry, but we’re sorry that your question was not fully answered on this occasion.
This is not the standard we aim to provide, and your comments will be shared with the team to ensure we improve the clarity and completeness of our responses.
If you would like us to revisit your query, please don’t hesitate to get back in touch — we’d be more than happy to assist further.
Customer services contact
Had some queries that Janine in customer services dealt with in a very personal & professional manner.
Put our mind at ease and pointed us in the right direction along with providing options.
Excellent customer service.
8 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was able to assist you in such a personal and professional manner, helping to put your mind at ease and provide clear options.
We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver excellent customer service.
Kimberley 5 star service !!!
Through a difficult and turbulent time, with our flights being cancelled due to conflict in the middle east, Kimberley was incredibly supportive, helpful, patient and really cared about us getting to our cruise in Australia. She constantly kept us updated and worked to find us an alternative way of getting to our ship in Sydney. She was extremely down to earth but very professional and made us feel that she would sort it out for us, which she did. Please pass on our thanks for a job well done.
7 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re truly sorry that your travel plans were disrupted due to the situation in the Middle East, but we’re delighted to hear that Kimberley was able to support you throughout such a difficult and uncertain time.
It’s great to know she provided consistent updates, reassurance, and worked hard to arrange an alternative route so you could still reach your cruise in Sydney. We’re especially pleased she made you feel supported and confident that everything would be taken care of.
We will certainly pass on your thanks to Kimberley and the wider team, who work hard every day to deliver outstanding service, particularly in challenging situations like this.
Janine was very helpful and polite and…
Janine was very helpful and polite and closed my query promptly.
5 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re delighted to hear that Janine was helpful, polite, and able to resolve your query promptly. We’ll be sure to share your kind comments with Janine and the wider team, who work hard every day to deliver great service.
First class service
Jemma was professional,friendly and very helpful with my queries. Excellent service
3 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma provided professional, friendly, and helpful service. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver excellent service.
Fantastic service from Jemma
Fantastic service from Jemma in Customer services, answered my question very quickly and then added the package we’d chosen and within an hour a revised booking confirmation was sent through, thoroughly recommend Cruise Nation
3 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such quick and efficient service, ensuring your booking was updated seamlessly.
We truly appreciate your recommendation and will be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Australian cruise
After worrying times around travelling through the middle east to get our cruise in Australia, Olivia at Cruise nation arranged us to fly us a different route at our request.She made sure we were happy and made assured. Also we have managed to get ourselves a extra 2 day post cruise in Sydney at no extra cost thanks to Olivia's hard work.
Although it was a bit longer to get there we were happy to have the security that we should make our cruise safe and sound. Great to deal with someone who genuinely tried to make things good out of a bad situation.
1 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia was able to support you and arrange an alternative route to ensure you reached your cruise safely. It’s fantastic that her hard work also allowed you to enjoy an extra two days post-cruise in Sydney at no additional cost.
We’re so pleased that you felt reassured and well looked after during a stressful situation, and we’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to turn challenging situations into positive experiences.
Professional and supportive service
We were about to go on a cruise to Australia. Unfortunately the flights there were via the UAE and were affected by hostilities in the Middle East. This effectively stopped us from going away as we were taking FOCD advice on travel via this country. We contacted Cruise Nation and whilst there was a large degree of uncertainty they did help us to re-book another cruise albeit in a different area and later in the year. Initially Kimberly guided us through this followed by Scott. The service we received in the end was excellent. We realise we were luckier than many people who have been stranded and extremely faced a very difficult situation. Considering the pressure that Cruise Nation were under and must have been inundated with many customers with similar issues. We feel that they were very professional and positive. We can't thank them enough.
26 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for your thoughtful feedback. We’re very sorry that your original travel plans were affected by the situation in the Middle East, but we’re pleased to hear that Kimberley and Scott were able to support you during such an uncertain time.
We completely understand how challenging these situations can be, and it’s great to know that you felt supported and were able to rebook an alternative cruise. We truly appreciate your patience and understanding during what was a very busy and complex period.
We’ll be sure to share your kind words with Kimberley, Scott and the wider team, who work hard every day to deliver professional and supportive service.
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