I nearly always book my cruises with Cruise Nation and recommend to friends. Always the best prices and the packages put together are very well thought out. Last few years we’ve done Alaska, Ffjords,... See more
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We booked our honeymoon back in 2016 with Cruise Nation and keep going back to them to book other trip, unfortunatly due to health reasons they have not always gone ahead but the team, especially Jemm... See more
Company replied
I spoke to the agent in cruise Nation Customer Service , Janine, She arrange disable request to Ryanair and Royal Caribbean for my wife whom she had a Hip replacement 5 weeks ago. She act it so quick... See more
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I needed to change my flight at the last minute, and Kimberley did it quickly and efficiently; within 1 hr, everything was changed successfully. Whenever I've had a problem in the past, CruiseNation h... See more
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Company details
Written by the company
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contact info
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, United Kingdom
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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Cruise Nation’s handling of a cancelled cruise
Have always used Cruise Nation to book every cruise we have ever been on.Their expertise and commitment to customer service is second to none.This was demonstrated more so when our cruise was cancelled by the Cruise Line less than a month before we were due to sail.Cruise Nation were there every step of the way with a prompt refund,information and up to date communication.We would like to thank in particular Janine from customer services who was exceptional in every aspect.We wish to thank her personally for her support through all of this.We could not have navigated the process without you.
13 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your continued loyalty and for taking the time to share such thoughtful feedback. We’re truly sorry that your cruise was cancelled, but we’re pleased to hear that our team was able to support you throughout the process with clear communication and a prompt refund.
We’ll be sure to share your thanks with Janine and the wider team, who work hard every day to deliver great service. Your support means a great deal to us, and we look forward to assisting you again in the future.
Janine was very helpful helping us fix…
Janine was very helpful helping us fix an issue with our booking and made us feel at ease that it was getting taken care of great service x
21 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was able to help resolve your booking issue and provide reassurance along the way. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Jemma is a role model superstar
Well what a breath of fresh air Jemma was, helpful, knowledgeable and quick. Very reassuring. I've done many cruises and sometimes after sales can be poor but not with cruise nation!
20 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such helpful, knowledgeable and reassuring support. It’s especially lovely to receive such positive comments from an experienced cruiser. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Reply from Cruise Nation
Thank you for the wonderful review !
International Rescue
No fault of cruise nation but our flight today was cancelled due to a strike in Argentina. PANIC!!! American Airlines then Iberia were no help, but Kimberly at Customer Services came to the rescue!! Two more days of holiday now!
19 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your fantastic feedback. Whilst we’re sorry your flight was affected by the strike, we’re delighted to hear that Kimberley was able to step in and assist when you needed support most. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope you enjoyed the unexpected extra days of holiday!
Incredible service
Incredible service!
Jemma particularly was absolutely fab, so lovely & helped us no end. We were thrilled with service received and had the most peaceful, incredible holiday!
3 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such fantastic support and helped make your experience so special. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service. We’re so pleased you had such an incredible and peaceful holiday!
Great service and response times.
Olivia was quick to respond, even though we had to book different flights because of cancellations, Olivia obtained multiple options and was very helpful.
18 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Olivia was able to respond quickly and provide multiple flight options following the cancellations. We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
Extremely helpful & accommodating
Janine our contact was extremely helpful & accommodating with queries and additional requests we have made. Our requests were answered promptly & the company are very easy to get in contact with either by phone or email.
18 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine has been so helpful and accommodating with your queries and additional requests, and that you’ve found it easy to get in touch with our team. We’ll be sure to share your comments with Janine and the wider team, who work hard every day to deliver great service.
Janine saves the day !
Advisor Janine was absolutely superb when
(even after a few days of trying )
I just couldn't book transfers from ship to airport with Holland America
I found it absolutely impossible.
After phoning Janine
(who was very understanding of my plight)
it was soon sorted in a very friendly & professional manner .
Thank you Janine
18 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine was able to step in and assist you so efficiently, and that she handled everything in a friendly and professional manner. We’ll be sure to share your kind words with Janine and the wider team, who work hard every day to deliver great service.
Always book through Cruise Nation and …
Always book through Cruise Nation and can rely on their excellent customer service support. Recently dealt with Olivia who was helpful throughout my issues.
17 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your continued support and for taking the time to share your feedback. We’re delighted to hear you can rely on our customer service team and that Olivia was helpful in resolving your recent issues. We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
My ‘Go to’ OTA for cruise holidays!
I have used Cruise nation around 8 or nine times now and you can’t beat them for value for money! We have a cruise booked for end of April to Japan (a 60th birthday treat). I wanted a different hotel in Tokyo and was in touch with Kimberley at Cruise Nation customer service. She honestly couldn’t do enough for me! She was extremely helpful and gave me a number of options to choose from. Within about 5 minutes I had the payment link and confirmation. Thanks so much!
17 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback and for your continued loyalty — it really does mean a lot to us. We’re delighted to hear that Kimberley was able to assist you so promptly and provide a range of options to help make your 60th birthday trip to Japan extra special. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope you have an unforgettable celebration!
Used Cruise Nation many
Used Cruise Nation many, many times and service is always brilliant. This time no exception, Gemma sorted what I wanted efficiently and quickly.
28 November 2025
Unprompted review
Reply from Cruise Nation
Thank you for your continued support and for taking the time to share your experience. We’re delighted to hear that Jemma was able to assist you efficiently and that you continue to receive brilliant service from our team. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Staff at Cruisenation second to none
Olivia was very helpful and pleasant in booking our flights and hotel…she was very understanding…keep up the great work Olivia you are a credit to Cruisenation
16 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia was so helpful and understanding while arranging your flights and hotel. We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
A very swift response to my query.
A very swift response to my query.
The whole team are always very quick to respond and resolve any issues. A big thanks you to Jemma on this occasion.
16 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that your query was handled so promptly and that our team continues to provide quick and efficient support. We’ll be sure to pass on your thanks to Jemma and share your comments with the wider team, who work hard every day to deliver great service.
Cruise Nation have been extremely…
Cruise Nation have been extremely helpful with any questions and queries that we have regarding our booking. Right from the word go, (October 2025) Charlene Joyce was very helpful when completing the actual booking as we required 2 cabins. Following this we were transferred to Kimberley in Customer Services (unfortunately don't have her surname), who has been most helpful with all my queries (of which there have been a few!) being very quick to answer and sorting anything which we have been unsure of.
16 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Charlene was able to assist you with your initial booking and that Kimberley has continued to provide helpful and prompt support with your queries. We’ll be sure to share your kind words with them both and the wider team, who work hard every day to deliver great service. We really appreciate you taking the time to share your experience.
Very helpful customer care assistant
Very helpful customer care assistant, Olivia. We needed to amend our booking to extend our return by 1 week. This was dealt with very professionally. Thank you.
13 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Olivia was able to assist you with your booking amendment so professionally. We’ll be sure to share your comments with Olivia and the wider team, who work hard every day to deliver great service.
I had been looking for a Virgin cruise…
I had been looking for a Virgin cruise on the interner.
I came across Cruise Nation.
What a treat to deal with someone professional 👌
What can I say Scott Martin is amazing he sorted out a great deal with Virgin.
I have done nearly 70 cruises I wish I had met Scott years ago.
Look no further speak too Cruise Nation ask for Scott Martin.
12 February 2026
Unprompted review
Reply from Cruise Nation
Thank you so much for your fantastic feedback. We’re delighted to hear that Scott was able to arrange a great deal for you and that you enjoyed such a positive booking experience. It’s wonderful to receive such praise, especially from such an experienced cruiser! We’ll be sure to share your very kind words with Scott and the wider team, who work hard every day to deliver great service. We appreciate your recommendation and look forward to assisting you again in the future.
Excellent service
Excellent service. Staff are very helpful and accommodating in sorting out any queries. They also provide a prompt response .
11 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback! We’re delighted to hear you found our team helpful and responsive when assisting with your queries. We’ll be sure to share your comments with our staff, who work hard every day to deliver great service.
Fabulous response times by Jemma and so…
Fabulous response times by Jemma and so easy to deal with.
10 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your lovely feedback! We’re delighted to hear that Jemma provided such prompt and efficient service. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Laura
Laura has taken over my holiday from another person who has left your employment, she quickly got an understanding of what I needed and dealt with it very efficiently.
7 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for sharing your experience. We are pleased to hear that Laura was able to quickly understand your requirements and manage your holiday efficiently.
We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
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