Crown French Furniture Reviews 

194
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I ordered 2 bedside tables and 2 chairs in November last year. The bedside tables were in stock but both damaged on arrival. They were replaced promptly. Thats the positive side. The chairs had bespok... See more

Rated 5 out of 5 stars

If anyone wants a lesson in how to treat customers then Tamer & his team set the gold standard. Even during early COVID days, when times were tough & supplies limited, they went out of their way to he... See more

Rated 5 out of 5 stars

Absolutely love our Alexander French Cane Louis XV bed from Crown French. Took a bit of time to arrive due to supplier issues but it was absolutely worth the wait. The quality and workmanship is fant... See more

Rated 2 out of 5 stars

Originally placed order in August 25, order arrived damaged in December. Delivery guys were sent to try and repair but they are not furniture restores. Awaiting replacements to be sent in April. The i... See more

Company replied

Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Living Room Furniture Store
  6. Mattress Store
  7. Outdoor Furniture Store

Written by the company

Under new ownership from 10/01/2023 Specialists in French style, shabby chic and contemporary furniture.


Contact info

3.4

Average

TrustScore 3.5 out of 5

194 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(194)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I ordered some gifts from this company, they were delivered on time and everyone was so pleased with the quality. Mostly glassware. Five stars well worth it

24 July 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding furniture

I have been blown away by the furniture this company displays, and I was not disappointed when my purchase arrived. Brilliant quality, it looks amazing and a great price.

23 July 2022
Unprompted review
Rated 5 out of 5 stars

I recently purchased a beautiful bed

I recently purchased a beautiful bed with a headboard, the quality is amazing and the staff are so friendly,I was able to customise to the colour I wanted to match my other accessories.
Thanks so much, I love it !

23 July 2022
Unprompted review
Rated 5 out of 5 stars

As far as service goes it was 2nd to…

As far as service goes it was 2nd to none, absolutely world class. The delivery was almost instantaneous, which in comparison to other companies was highly impressive. The staff were super accommodating and friendly , thank you to all

23 July 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Crown French Furniture have supplied me with many items of furniture from beds, wardrobes, dining tables, chairs and dressers. The service is amazing and it goes without saying the furniture is beautiful and such good quality. Wouldn't hesitate to use them again in the future.

23 July 2022
Unprompted review
Rated 1 out of 5 stars

Disgraceful

Disgraceful. Ordered a bed was told end of june for delivery, chased them up they dont phone you back. Then when you do speak to someone they are obnoxious, terrible communication / customer service

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Garden furniture arrived today (27th…

Garden furniture arrived today (27th June) which I am absolutely delighted with. Ordered it in March, although it took a while to arrive the correspondence and communication throughout was excellent. 2 lads put the rattan furniture together and took away all the rubbish which I wasn't expecting. Excellent customer service and would definitely use them again!

27 June 2022
Unprompted review
Rated 5 out of 5 stars

I ordered some wine glasses but…

I ordered some wine glasses but unfortunately 2 out of the 6 arrived broken. After contacting customer services via email, Kyle very kindly sent us 6 new glasses very promptly. Very happy with glasses and service.

23 May 2022
Unprompted review
Rated 5 out of 5 stars

We couldn't be happier!

So impressed with this company. From the very first phone call with Tamer to the delivery of our beautiful headboard the customer service was superb. Tamer made sure the headboard would be perfect for us and none of our requests were too much trouble.
We couldn't be happier and would recommend this great company

11 May 2022
Unprompted review
Rated 5 out of 5 stars

I came to this company with a very niche problem

I came to this company with a very niche question regarding a screw for a certain bed. Like trying to find a needle in a haystack! But the customer service team were beyond helpful! There customer care is faultless, they helped me through it all. There technician only asked for some pictures of my bed and his knowledge knew the exact screw that I needed. I was shocked! They would bend over backwards to help you, like they did with me. I can not criticise any of there customer care skills or not being helpful. A truly wonderful company and an amazing set of people. 100% I would recommend these for any furniture needs.

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Great Quality

Just a quick note to say how happy I am with my Antoinette furniture. The quality is amazing and I'd recommend!

29 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Crown French has been amazing from start to finish. They were incredibly kind and helpful when i ordered my bed frame over the phone. The bed arrived on time and assembled by two professional and friendly men. They called me in the morning to say they were coming in the afternoon. They were on time and very polite.
The bed frame is beautiful and the two men took all the wrapping and cardboard that came with it (they also took my new mattress plastic wrapping which was massive!).
I would definitely buy again from Crown French as my experience has been fantastic!

29 April 2022
Unprompted review
Rated 1 out of 5 stars

Poor service

I really hoped I would not need to write this but I’m so frustrated, having waited so long for new bedroom furniture, and getting no satisfaction. I ordered two bedside cabinets and a chest of drawers in Sept 2021, and was told it would take three months which is fine considering the global pandemic.

On Dec 2021, I received one chest of drawers, and only one beside table despite ordering two. The top of the bedside cabinet received was also badly scratched and chipped on top. I sent photos, and after much deliberation they decided to send a new one to replace it.

It’s now April 2022 and today I did receive the second bedside cabinet ordered in Sept, and still no replacement for the damaged one, despite numerous phone calls and emails.

I have been more than patient with this company and have never even received so much as a refund on my £75 delivery costs, considering they were paid over £1200 in full, in December.

There are lots of other pieces of furniture I would love to purchase from this company, but after the poor service, I will not be using them again.

27 April 2022
Unprompted review
Crown French Furniture logo

Reply from Crown French Furniture

Hi Louise,
We are very sorry to read this review, however we do understand. As explained by phone we actually received 2 bedsides from our supplier for your order however our delivery paperwork was marked as 1 in error, we sincerely apologise for this error. A delivery of the 2nd / or replacement bedside is booked for next week and we hope this will rectify the error. Apologies again for any inconvenience caused by this and thank you for your patience while we work to correct this for you. Please do not hesitate to contact us in the meantime if we can be of any further assistance to you.
Best regards, The Crown French Furniture Team.

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