On the down side I was disappointed with the size of the plants. They were tiny in comparison to those bought at a garden centre for roughly the same price. I appreciate it may be more practica... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Plants in good condition on arrival, despite delayed delivery. Delivery company advised delivery on a particular day then failed to deliver without explanation. When plants delivered the following d... See more
Company replied
Crocus is an utterly reliable upmarket company. Their plants arrive in great condition always. They aren’t the cheapest but as with everything, you get what you pay for. I have in the past pur... See more
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My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more
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Company details
Written by the company
UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.
Contact info
Crocus.co.uk Ltd, GU20 6LQ, Windlesham, United Kingdom
- 01344 578 000
- customerservices@crocus.co.uk
- www.crocus.co.uk
4.3
Excellent
73K reviews
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Great packaging and healthy plants…
Great packaging and healthy plants received. Many thanks
24 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback – we’re delighted to hear your plants arrived well packed and healthy! 🌱💚
Arrived timely as promised The choice…
Arrived timely as promised The choice of plant was outstanding The price was very reasonable Thank you again
1 July 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback! We're delighted to hear your order arrived promptly, that you were pleased with the plant choice, and found the price reasonable. 🌿
Reply from Crocus.co.uk Ltd
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you're pleased with our excellent service and the quality of our products and plants. 🌱
The plant itself was a bit scrappy…
The plant itself was a bit scrappy withe some broken stems but although looking sad is recovering. The problem seems to be with the courier- Box had obviously had a hard time and it was delivered to a fairly near in spite of his having to drive past our "named" house to leave at an obvious farm. In summary the courier was the problem. Crocus did offer to replace whil we were searching for it
1 July 2026
Reply from Crocus.co.uk Ltd
Thanks, John. We’re glad the plant is recovering and that our team could offer a replacement, and we’ll certainly pass your comments about the courier on to help improve future deliveries.
Crocus garden company is my no1 choice always.
The Crocus garden company is one of the very best sites to shop for all your garden needs.
Its staff are knowledgeable and helpful. Ordering is easy and communication throughout your order is great.
Plants arrive very healthy and are always well packed with care.
I’ve recently purchased a Chelsea planting trowel which is a fantastic addition to my tools, plus a large fatsia japonica & other perrenials.
Crocus is my no 1 choice every time.
30 June 2026
Reply from Crocus.co.uk Ltd
We are so pleased to hear that you consider us one of the very best sites for your gardening needs! It's wonderful to know our staff, easy ordering, and communication have contributed to such a positive experience. We're also delighted that your plants arrive healthy and well-packed. Thank you for making us your number one choice!
Everything delivered in excellent…
Everything delivered in excellent condition, well packaged and ready to be planted. Previous orders have done well in my garden.
1 July 2026
Reply from Crocus.co.uk Ltd
Thank you for your lovely feedback – it’s great to hear everything arrived in excellent condition and that your previous orders have thrived in your garden. 🌿
Plants are always in top condition and…
Plants are always in top condition and perfectly packed for their journey to my door.
1 July 2026
Reply from Crocus.co.uk Ltd
Thank you for your wonderful feedback! We're so pleased to hear that your plants consistently arrive in excellent condition and are perfectly packed for their journey. 🌱
Reply from Crocus.co.uk Ltd
Thank you, Mr Will – we’re delighted to hear your plants arrived healthy and quickly! 🌱
Reply from Crocus.co.uk Ltd
Thanks, Julia – we’re really pleased you found everything clear and straightforward with good communication. 😊
Lovely fresh plants in great condition…
Lovely fresh plants in great condition delivered at my convenience. Would order again.
1 July 2026
Reply from Crocus.co.uk Ltd
Thanks so much, Alice – we’re delighted to hear your plants arrived fresh and in great condition, and we really appreciate you saying you’d order again. 🌿
Great company
Great company. My lavender arrived quickly. They arrived in very good condition
Thank you 😊
1 July 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback! We're delighted to hear your lavender arrived quickly and in such good condition. We hope you enjoy your beautiful new plants! 🌿
Reply from Crocus.co.uk Ltd
We are so happy to hear you received excellent, friendly, professional, and reliable service. We truly appreciate your kind words.
Asking for a review on items that I…
Asking for a review on items that I have not had delivered, is not really a good idea
1 July 2026
Reply from Crocus.co.uk Ltd
Thanks for your feedback, Steve – we’re sorry a review request arrived before your items did, and we’ll use this to improve the timing of our emails.
Great quality plants delivered
Great quality plants delivered. What i like is the care you take in packaging the plants individually to minimise danger of damage in the process of delivery to my property, so ensuring the plants arrive in good condition. With some companies they do no take so much care and plants get damaged, which is very annoying. Well done. I would strongly recommend you to anyone looking to buy plants online. Many thanks. Brian Rowbotham
1 July 2026
Reply from Crocus.co.uk Ltd
Thank you, Brian, for such a lovely review and recommendation – it really means a lot. 🌱 We put a lot of care into our eco-friendly packaging so plants arrive in great condition, so it’s wonderful to hear this is coming through.
excellent plants
A good choice of plants, many unusual, which are well grown. Delivery is quick from ordering
1 July 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback! We're delighted to hear you appreciate our selection of unusual, well-grown plants and our quick delivery. 🌿
Reply from Crocus.co.uk Ltd
Thank you for your lovely feedback – we’re delighted to hear every aspect of the service has been good. 🌱
Reply from Crocus.co.uk Ltd
Thank you for letting us know your blackcurrants arrived in good condition — we’re delighted you’re happy with them and hope they grow really well for you.
No fuss
No fuss, very quick delivery, my beautiful little Japanese anemone was well packaged, and is now growing well in a bit bigger pot, with a couple of buds coming along.
Happy customer, Thank you.
30 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely review – we’re delighted to hear your Japanese anemone arrived safely and is already growing and budding so well! 🌸
Lovely plants in great condition sent…
Lovely plants in great condition sent to my daughter in law for her birthday . Would recommend
22 June 2026
Reply from Crocus.co.uk Ltd
Thanks, Alison – we’re so pleased your daughter-in-law loved her birthday plants and really appreciate your recommendation! 🌱💐
Poor quality plants, poor customer service
Half of my order of 12 plants was unsatisfactory: two were omitted from the order because they were of poor quality, then three out of the remain four of the same plant arrived in poor condition with significant die-back and browning. These were refunded but Crocus refused to refund the £10.99 delivery charge, offering instead a voucher for future use. A goodwill gesture has to be of some use to the recipient: why would I order again from Crocus when 50% of the goods were poor and their customer service would rather lose a customer than refund £10.99?
30 June 2026
Reply from Crocus.co.uk Ltd
Thanks for your feedback and I’m very sorry for the quality issues and frustration over the delivery refund. We clearly haven’t met your expectations here, and I understand why you’re disappointed; if you’d like us to review this again, please contact us via our website contact form with your order details and photos.
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