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Crocus.co.uk Ltd Reviews 

73,501
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 6,482 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, with plants often arriving healthy and thriving. Many highlight the exceptional care in packaging, ensuring items are well-protected during transit. The delivery service is frequently described as quick and reliable, supported by efficient communication throughout the ordering process, making the overall experience pleasant and straightforward. However, some customers also noted issues with their orders. A few people reported plants arriving in poor condition, sometimes dry, damaged, or dead. Others encountered incorrect products or experienced delivery problems, including delays or damaged packaging.

What people talk about most

Product

People report positive experiences with product, often praising the quality, health, and appearance of the... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent condition of plants,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and reliable delivery,... See more

Order

Customers had ambiguous experiences with order, with many praising the easy ordering process, excellent... See more

Service

Consumers find service to be positive, with many reviewers describing it as first-class, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with Crocus ,as follows Helianthus Lemon Queen 3 x 9 cm pots plus Verbena Rigida 3 x 9 cm pots. They arrived in a bespoke box designed to accommodate plants in transit. I'm always a b... See more

Company replied

Rated 5 out of 5 stars

Excellent pots for our small olive trees, with a proportional size and a lovely colour matching our beautiful trees’ leaves. Good delivery as well. Will definitely come back to Crocus for future when... See more

Company replied

Rated 5 out of 5 stars

plants arrived fine , they are doing well though suffering from the unexpected not normal UK heat this year, but thats not Crocus fault. Must admit I didnt expect them to take off so well for their... See more

Company replied

Rated 5 out of 5 stars

The Crocus garden company is one of the very best sites to shop for all your garden needs. Its staff are knowledgeable and helpful. Ordering is easy and communication throughout your order is grea... See more

Company replied


Company details

  1. Garden Center
  2. Furniture Store
  3. Garden Furniture Shop
  4. Grill Store
  5. Plant Nursery

Written by the company

UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

74K reviews

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1-star

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4.3

All reviews

(73,501)

6,043 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Plants didn't grow much

Mmm. Yes: hard-to-find plants online is supremely convenient compared to trailing around garden centres. But the plants were small on delivery in early May and at the time of reviewing in late July neither neither has grown much. I bought a globe thistle and ponytail grass. Fingers crossed for next year!

24 July 2026
Unprompted review
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks for your review, Paul. We sell by pot size rather than height and many perennials stay small in their first season while they build roots, so with a bit of patience and good care they should put on much better growth next year.

Rated 5 out of 5 stars

Excellent service

Excellent service. Everything arrived very well wrapped. Great value and quality. Quick delivery.

27 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you, Sandra – we really appreciate your lovely feedback and are delighted you’re happy with the quality, value and delivery of your order.

Rated 5 out of 5 stars

I ordered 18 lavender Hidcote

I ordered 18 lavender Hidcote. They arrived very quickly. They were very well packaged and it perfect condition. In fact I was so impressed I immediately ordered 18 more. I've planted them and have been keeping them watered as it's so hot. They are doing well. Crocus is a highly professional company that sells good, healthy plants and that's why I keep going back.

2 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

We're so pleased to hear your lavender plants arrived quickly and in perfect condition, and that you were impressed enough to order more! It's wonderful to know they're doing well despite the heat. Thank you for your continued support.

Rated 5 out of 5 stars

Beautiful and healthy plants

Beautiful and healthy plants securely delivered as promised. That is rare and why I continue to purchase plants from Crocus.

2 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you for your wonderful feedback! We are so pleased to hear that your plants arrived beautifully and healthily, and that you continue to choose us for your plant purchases.

Rated 5 out of 5 stars

Easy to order

Easy to order and specify a particular delivery date. Good communication about delivery. The plant arrived and was well wrapped, looked very healthy. Happy customers

2 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback, Fiona – we’re delighted everything arrived on time and in great condition and that you’re happy with your plant! 🌿

Rated 5 out of 5 stars

Amazing products

Amazing products, reasonable price, easy purchase, rapid delivery and I live on Isle of Wight. Highly recommended.

2 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you, Vera – we really appreciate your lovely feedback and recommendation, and we’re so pleased everything arrived quickly to the Isle of Wight!

Rated 5 out of 5 stars

Well packed

Well packed
Healthy plants
I may need to order more

2 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback – I’m glad the plants arrived well packed and healthy. 😊 We’d be delighted to help if you decide to order more!

Rated 5 out of 5 stars

How I wish I had found this company earlier…

How I wish I had found this company earlier. Fantastic healthy and good sized plants packaged very well and arriving quickly. Highly recommended xx

23 July 2026
Unprompted review
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much, Christine – what a lovely review! 🌱 We’re delighted you’re happy with the plants and packaging, and we really appreciate the recommendation.

Rated 5 out of 5 stars

As always with Crocus

As always with Crocus - The plant that I ordered arrived in excellent condition.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you for your wonderful feedback! We're so pleased to hear that your plant arrived in excellent condition, as always. 🌱

Rated 5 out of 5 stars

Review

Really good company… I have been very happy with the items I have purchased…

1 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, Jacqueline! We're delighted to hear you've been so happy with your purchases and really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Always beautiful and healthy plants

Always beautiful and healthy plants. Packed with such care. Love Crocus

1 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

We're so pleased to hear that you always receive beautiful and healthy plants, and that they are packed with such care! 🌱

Rated 1 out of 5 stars

My order should have been delivered…

My order should have been delivered today however I received an email to inform me that my address could not be found. I was requested to rearrange another delivery date. No guarantee that they will find my address on the second attempt. Meanwhile dozens of live plants are in a van somewhere. Very disappointed and frustrated.

23 July 2026
Unprompted review
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

I'm really sorry for the frustration and worry this has caused, especially with live plants involved. Please email us with your order number and full address so we can liaise with the courier urgently and get this resolved as quickly as possible.

Rated 5 out of 5 stars

Arrived timely as promised The choice…

Arrived timely as promised The choice of plant was outstanding The price was very reasonable Thank you again

1 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback! We're delighted to hear your order arrived promptly, that you were pleased with the plant choice, and found the price reasonable. 🌿

Rated 5 out of 5 stars

Excellent service

Excellent service . Good quality products & plants .

23 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you're pleased with our excellent service and the quality of our products and plants. 🌱

Rated 4 out of 5 stars

The plant itself was a bit scrappy…

The plant itself was a bit scrappy withe some broken stems but although looking sad is recovering. The problem seems to be with the courier- Box had obviously had a hard time and it was delivered to a fairly near in spite of his having to drive past our "named" house to leave at an obvious farm. In summary the courier was the problem. Crocus did offer to replace whil we were searching for it

1 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, John. We’re glad the plant is recovering and that our team could offer a replacement, and we’ll certainly pass your comments about the courier on to help improve future deliveries.

Rated 5 out of 5 stars

Crocus garden company is my no1 choice always.

The Crocus garden company is one of the very best sites to shop for all your garden needs.
Its staff are knowledgeable and helpful. Ordering is easy and communication throughout your order is great.
Plants arrive very healthy and are always well packed with care.
I’ve recently purchased a Chelsea planting trowel which is a fantastic addition to my tools, plus a large fatsia japonica & other perrenials.
Crocus is my no 1 choice every time.

30 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

We are so pleased to hear that you consider us one of the very best sites for your gardening needs! It's wonderful to know our staff, easy ordering, and communication have contributed to such a positive experience. We're also delighted that your plants arrive healthy and well-packed. Thank you for making us your number one choice!

Rated 5 out of 5 stars

Everything delivered in excellent…

Everything delivered in excellent condition, well packaged and ready to be planted. Previous orders have done well in my garden.

1 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you for your lovely feedback – it’s great to hear everything arrived in excellent condition and that your previous orders have thrived in your garden. 🌿

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