Crocs Reviews 1,716

For me, Echo Clog series is very comfort in my feet

I cannot give any details on size, etc, because I have not received my order in 3 weeks now. I checked the tracking, and it still reads, “Label created. Waiting on carrier.” Three weeks later, same. I wrote to them regarding my order, no reply. Recommendation; go elsewhere.

Their customer service sucks. I have tried everything several times to get my refund in my account. Can’t even talk to a customer service representative. Ai put me on hold for a live agent 3 times. I have ordered many pairs over the years. My family members are fans of these otherwise I would never order another pair. 800 stayed busy for hours…who the hell runs a buisness with no voice mail? Ugh!

If I could give less I would. I was initially excited to order a pair of flip flops for myself and slides for my husband on March 13 as we have liked wearing Crocs for quite some time. I have never ordered from their website and will not again. I'm not even sure if I will even buy Crocs again to be honest. First, when we received a package from them, it was a totally different pair of Crocs, some sandals that I never would have even ordered. Second, it was only one pair of shoes instead of the two that I ordered and third, the one strange pair of sandals we did receive was not a size either of us wears. I contacted customer service by phone. It took a while to get to someone and when I did, she could not grasp that they shorted me MY items I ordererd and sent me something totally different than we ordered. So we were shorted two pairs of shoes basically. Once I did get her to understand what had happened, she was prompt in sending me the email so that I could provide photos of the item I did receive. That's fine, I totally expected that. I sent her the photos of the weird sandals. Then I had to send a photo of the bottom of the sandals. I understood that, they needed to see that it had their logo on it. But then she came back that they needed to see a photo of the size of the shoes?? Perhaps because I made the statement that they weren't even the sizes thatI ordered. That had no relevance though because I didn't even get what I ordered! Finally, after that a shipment of the items I did order was initiated. I checked on the shipment periodically as they could not give a tracking number since they had manually put in the order for the items I ordered. On March 31, a a new package from Crocs was delivered. It was only my husband's slides. Sigh. I looked at the order status thinking mine would be shipped separately because the new order confirmation mentioned that, but no. My flip flops were cancelled. UGH. I shot off an email to customer service that if they are not going to ship me what I ordered then to refund my money. Supposedly, I am getting a refund for the order of my shoes in 7-10 business days. What a hassle. Online buyer beware!

When I ordered online, I read their policy that you need to pay for the return, which I thought it's ok, since the majority of the companies have the same policy, the cost is on the consumer, but usually it is around 30-60 kr (4-6 euros), which I assumed it was a similar cost for crocs.

When I got to the point to return it, I was shocked to see that it costs me 175 kr to return it, which is 24 euro!!

I never experienced this before, and I shop online often and sometimes from high end brands and I never encountered such prices.

Usually, from my experience, when you make a return you pay the same price that it costed to be shipped to you. It costs the same both ways. But not for Crocs. It is clear they only care about profit and don't think about the consumers.

In some cases, if your order is around 24 euros, it would be cheaper to throw it in the trash than to return it.

I would never buy again from them, and I will advise everyone I know not to order online from the EU website.

I wasn't expecting to be free, but also not be paying 24 euro!!!

Returned a pair of crocs that broke when they were tried on. Returned in January, still showing as being process. When I contacted crocs in March they informed me they had processed the return and it takes up to ten days. Since then I have to contact Crocs twice to chase my refund which is still outstanding. For a large company their customer service is absolutely terrible.

Ordered a pair of shoes - that part was fine. Two days later received a notification it shipped - great. One problem though, they lied. The shoes didn't actually ship out until 8 days later - the same day I actually went to cancel the order.

No longer needing the shoes at that point, the only return option is UPS, which requires a 50 mile trip to make that dropoff unless I want to pay for them to pick it up. At this time, gas is near $4 a gallon, so the trip alone will cost about $10.

I find this unacceptable and they really should allow another option, especially in cases where they really screwed up.

Very slow to send out orders and they're so called "24" hour live chat is a joke,was told an agent be with me shortly and after over an hour i closed the chat , now teying to cancel my order and now thats not working

Bought limited edition Crocs from the official website and received it with the box completely smashed. Contacted customer service and they said they are not responsible for the box even for the collectible/limited edition. All its value is gone before I even opened it. Would give zero stars if possible

Very poor product. My daughter bought me a pair of crocs slippers last Christmas but when I wore them in the kitchen - which has vinyl flooring, they felt like they were sticking although the floor is clean. I contacted customer service who clearly couldn’t care less and weren’t interested. I usually buy slippers from next of even Asda and Tesco and I’ve never had this problem. Save money and avoid Crocs !

I've been using crocs for over 20 years, but I will no longer purchase from them. These Crocs came apart in 10 or 11 months. The warranty is 90 days only. The shoes in the past were very well made and long lasting. Customer service was usless.

Began a refund process at the end of February.
Returned goods confirmed received by Crocs on 3rd March.
After weeks of time and effort chasing them, being first told by their customer service that I would receive my refund within 10 days else it would be actioned manually, then that it would actually be 10 business days, and then not receiving that, and then, after spending another half an hour with customer service repeating information already given multiple times previously in the same whatsapp support thread, I have just been told (today is 17th March) that I 'will receive a refund within 10 business days. Please note that some additional time may be required for the credit to post to your account'.
Crocs need to improve their customer service refund process. It needs to be clear, consistent and actioned in a more reasonable timeframe.
Also, the quality of the product seems to have deteriorated dramatically.
My first Crocs lasted for the best part of 20 years, including hiking in them.
Of the two pairs I bought recently, the strap of one broke within one day and the quality of materials was not the same as my original pairs bought in 2010.
It is sad to see a brand once associated with quality and good values now in decline.
Even my request to be sent the complaints escalation process resulted in the customer service conversation being closed with a 'have a great day!' message, but no complaint procedure supplied.
The customer service whatsapp number appears to be in the Netherlands:
+31 475 788 784
April 1st 2026 UPDATE:
I eventually received a refund FOR HALF OF THE REFUND AMOUNT. Yet another message to their customer 'service' with the reply that there was indeed a mistake with the refund amount and that a support ticket has been raised for the balance owing.
Truly terrible customer service and a product that no longer has the quality of the original.

The customer service refused to change a mistake on the address on a package that hasnt even shipped. So I have to have it delivered returned and delivered again. Absolutely stupid!!!

I ordered a pair of Crocs last year, and even though it stated all sizes were in British size and that the stamp on the bottom was just American sizes, well, they are not, they were a U.K size 12. I have just bought another pair because again they said definitely U.K sizes but again the pair delivered are size U.K 12 again. I don't have a printer to print a return on, so I do not get my money back. Crocs are a complete scam.

Cannot get on hold of any one left me on live chat 6pm last night for over 24 hours

Think very carefully before parting with your hard earned cash. My experience was that the Crocs I purchased became faulty after just one season. Crocs customer service was very quick to respond but unhelpful. I sent images and I expressed my disappointment in the product but it fell on deaf ears with a standard, non personal response.
I could have bought two pairs of copy Crocs for what I paid for genuine Crocs. Wouldn't buy Crocs again.

If I could give them 0 stars I would. The customer care team are terrible. Crocs cancelled my order and over a month later I am still waiting for my refund. I called them today and this woman on the phone was trying to tell me that pounds and euros are the same currency after saying that my refund was in dollars. I live in the UK so very confused why it was first apparently refunded in dollars and then by some miracle I was refunded in euros. But to make it even funnier, she said that I would receive my refund in 7-10 working days. So first I had an apology for not receiving a refund and then told oh actually it was refunded on 20/02. I was still waiting for my invoice from the time I called them to complain on 20/02. What kind of show are these people running???? It is disgusting that we can have our money stolen lien this and no one does anything about it. Where are their CEO’s and managers and to tie it all up in a pretty bow. These people don’t even have an email address you can send a complaint email to. It is appalling! 0 starts for Crocs!!!!!

This site is RUBBISH !!!
I order backpack on 02/02/2026 and paid
Then they send email that it’s out of stock
So I need my money back
Chat with them they said it will take 10 days
My order no is .=16156173CGB
But up now no refund made and no respond from them. Is this company is SCAM ?

They sent me an email with the offer of two pairs of crocs for
£60..free postage, (I still have it) tried to buy at this price but they conned me, quite bad really. Put two pairs in basket at £30.00 each which it stated was correct. Went to complete and pay. On checking price I seen that the two pairs had now increased in price to original price of £49.99 each.
Good job I checked before paying these SCAMERS. Talked on line to an " agent" and they said the one I chosen, the colours were not reduced.
THEY ACCEPTED THEM IN THE CART AT £30. EACH THE CHANGE ON NEXT SCREEN TO £49. 99 It's called lies and deceipt, sharp practice.
BEWARE OF SCAMMERS,
CROCS.COM are an example.
You have been warned.