Cricket-Hockey.com Reviews 

1,023
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing helpful advice during store visits and ensuring a smooth, pleasant shopping journey. Many people also appreciate the extensive product selection available across categories, alongside the remarkably fast and reliable delivery service. Reviewers often mention that ordering online is simple and convenient with great value offered on purchases. Though some customers noted issues, a small portion of reviewers experienced delayed order deliveries or received items that were damaged. A few shoppers also mentioned occasional difficulties with incorrect product sizing or unexpected technical errors encountered when placing online orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting the vast range of sports equipment and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive knowledge and friendly demeanor.... See more

Service

Consumers find service to be exceptionally positive, describing staff as friendly, knowledgeable, and... See more

Order

Clients share positive opinions on order, highlighting that the online ordering process is easy and stock... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made a special trip to C&H shop for new hockey back pack bag for my daughter moving off to Uni. It was totally worth the effort of a nearly two hour round trip. Both staff members were helpful bu... See more

Rated 5 out of 5 stars

Easy to use website, item was dispatched and received much earlier than expected. Ordered Friday evening and received Sunday morning. Quality product. Added bonus I've now got some loyalty cash off my... See more

Rated 5 out of 5 stars

I visited the store in person to purchase hockey kit for myself. I was served by Leanne who was friendy, welcoming and not pushy with sales, instead discussed my needs and went above and beyond sourci... See more

Rated 5 out of 5 stars

My kids needed to upgrade their hockey equipment for the upcoming season and we went to visit this store at Salisbury. The staff was amazing at fitting and getting new items needed. It was a bonus tha... See more


Company details

  1. Cricket Shop
  2. Hockey Store

Written by the company

All the latest cricket and hockey equipment at unbeatable prices. Same day dispatch. Super fast delivery. Buy now from the Cricket & Hockey Equipment specialists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,023)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic all round

Simple to order, well priced, fair exchange rate and efficient delivery. A repeat purchaser from Australia, highly recommend buying from here

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent response to missing delivery.

I ordered some hockey kit for next day delivery on Thu 24 Jul 25. The delivery agent failed to deliver and after several notifications of delays to delivery provided no further updates. So having struggled for several days to get any information from the delivery agent I contacted Cricket-Hockey directly on 30 Jul 25. I can only say that their customer service was excellent. They responded immediately, stated they would send a replacement by Royal Mail Tracked 24 and would follow up with the previous delivery agent. The replacement duly arrived as promised the next day. It is rare there days to find such responsive and personal customer service and so I will shop here in the future.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service over a number of years

Our regular go-to shop for all of our cricket playing and coaching needs. Exceptional service which is second to none. A fantastic range of products at very competitive prices and extremely speedy delivery. I’d thoroughly recommend this excellent shop.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Wanted a GM Diamond bat

Wanted a GM Diamond bat for my son. They not only had the bats in stock at various weights and grades but when the bat at the grade and weight I wanted wasn't on display the very helpful lady let me use her phone to identify what bat I was interested in (I had no signal), popped upstairs and retrieved two: a 2lb7oz and a 2lb 8oz for comparrison to the others. No pressure on selling and by far the best price around. Used before and will definitely again. Also, very helpful for knocking in advice.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceptionally helpful company

Exceptionally helpful company! Courteous and very quick to organise a stick being sent out for my son. Will definitely (continue to) use again and would thoroughly recommend to all. Thanks!

30 July 2025
Unprompted review
Rated 5 out of 5 stars

A gem of a hockey shop

Cricket-Hockey, are my go-to for all my hockey needs. I would recommend following their website advice about going earlier in the day as it does get busy.
The staff are absolutely amazing, very knowledgeable, patient and will use their expert knowledge to ensure you get what is right for you. There is a small area you can actually try and have a feel of the sticks before you buy which for me was invaluable as hockey sticks are, like everything in life, very expensive so you want to make sure you get the right one for you.
I can’t recommend them highly enough so thank you everyone

(This is an independent review based on personal experience)

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgable staff, great prices

Visited the shop to buy hockey shoes for myself and two daughters, and we received very helpful advice from the knowledgable staff. We tried on several pairs of shoes and this didn't seem to faze the shop assistant at all! She was incredibly patient and offered some great tips about the different types of shoe, and also about hockey sticks. Excellent service, particularly when their prices are so competitive.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, ordered the wrong cricket hat and shirt. I rang them,they sort it and delivered next day.A star service ✨️ 🙌

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Absolutely excellent customer service. I realised that I had ordered the wrong weight cricket bat shortly after placing my order. I messaged cricket-hockey via WhatsApp a few hours after and asked if i could change this. This was no problem and before I knew it my order was changed and one the way to me. It then came super quick and is an excellent product.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, honest opinions fantastic product and express delivery from the other side of the world. Can't speak highly enough
Dave from Australia

23 June 2025
Rated 5 out of 5 stars

Expertise…

We received a warm friendly welcome again from Leanne. Thank you so much Leanne for your patience’s and expertise in getting the right kit. We are super grateful.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience overall

Great experience overall
Ordered a bowling machine that arrived less than 2 days later. Received an excellent machine that more than delivers.
Wonderful customer support.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Used a few times, good delivery times and good products. Descriptions of products on the website could do with improvement

31 May 2025
Unprompted review

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