Crew Clothing Reviews 

2,596
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 390 reviews, most reviewers were unhappy with their experience overall. Consumers often point out issues like poorly finished items, such as coats with loose threads or external buttons detaching easily, and quality inconsistencies. Many people also voiced frustration regarding the changing product quality, noting that some shirts feel thin or are delivered looking crumpled. Conversely, a small portion of people felt that receiving prompt refunds, such as one processed within two days, demonstrated exceptional customer service. However, some customers also noted significant delays and a lack of communication when waiting for refunds, alongside instances where items went missing in transit. Reviewers mentioned that some garments, like tops, have shrunk after washing, and that sizing can be inconsistent for certain individuals.

What people talk about most

Product

Customers had ambiguous experiences with product, sharing contrasting views on sizing and quality. While many... See more

Order

Users describe ambiguous interactions with order processes, reflecting a clear divide in customer... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, as feedback on shipping times is... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently citing inefficient support, unhelpful... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the beautiful fabrics, lovely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice designs and quality seems good but I am not sure which men these items are supposed to fit. Necklines are tight which I like, but the length on tops is just too short. Lift my arms and everyon... See more

Rated 2 out of 5 stars

Received parcel quickly however the item wasn’t suitable so had to be returned. Another company refunded within days . I sent my package to Crew weeks ago . receipt of return acknowledged but no refun... See more

Rated 2 out of 5 stars

The pricing strategy is unclear and not fair. I purchased 3 items in their store in Cribbs Causeway one of the items was full price £45. I received a FB advert where the same top was £25 I assumed it... See more

Rated 2 out of 5 stars

Used crew clothing many times in the past. Ordered my usual size 12 in 2 items in the sale, great prices and they arrived within 2/3 days but both really big compared to normal. So I ordered the si... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Find quality British casual clothing at Crew Clothing UK. Shop stylish men's and women's coats, footwear, rugby and polo shirts.


Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(2,596)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

This is not the review of an Item of…

This is not the review of an Item of clothing , but the service . Ordered a pair of trousers on the 14 . When contacted curomer services Was told by that i might be able to collect it in the store by Friday but not sure . So the date of 3- 5 days for collection it is not occourred .
Store have almost daily delievery , so where is my delievery. ??? Not happy
G Dowsing

20 June 2026
Unprompted review
Rated 4 out of 5 stars

Clothing excellent

Clothing excellent. Delivery being let down by Royal Mail who take forever to deliver (in fact they lost my previous delivery even though it was tracked!). Stick to DPD who are very good indeed.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I love Crew clothing

I love Crew clothing , fabulous quality and fit , they wash lovely too , orders are delivered on time well wrapped it’s a pleasure to receive clothes from them .

17 June 2026
Unprompted review
Rated 2 out of 5 stars

Received parcel quickly however the…

Received parcel quickly however the item wasn’t suitable so had to be returned. Another company refunded within days . I sent my package to Crew weeks ago . receipt of return acknowledged but no refund .. emailed chasing refund .. no response . Be aware!

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Popped into Silverburn on Saturday to…

Popped into Silverburn on Saturday to purchase a couple of things . Firstly I’d like to thank the member of staff who helped me with my purchase , great old fashioned service with a smile and a bit of banter . Will definitely return to this boutique. Thanks again , Graham

13 June 2026
Unprompted review
Rated 1 out of 5 stars

½ Zip Sweat Top started to fall apart in 1 DAY!

Bought a nice deep red coloured sweat top (Product Code MXD002), good customer service and delivered promptly (amazing considering the courrier was Evri!).

Wore the top for 1 DAY and the internal lining started to disintegrate with bobbling and strands of material all over my shirt - I mean ALL OVER!

I'm returning the item and expect a full refund, but really annoyed that my relatively new shirt is now covered in red fluff and I know I will not be able to get all of it off and when it goes through the wash I will have a off-white (ok - pink) shirt...

All because Crew Clothing use cheap fabrics.

Shop elsewhere, you'll be glad you did.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

I waited in for parcel but it was delivered to No.11 by mistake! My neighbour kindly brought it to me. We have very bad service from Evri in this area, with lots of my friends & neighbours complaining, that the delivery driver never waits for you to answer the door & leaves parcels outside, which very often get wet! Lots of complaints have been sent to Evri, but nothing changes!
Prefer not to use this service if possible.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

A lovely item

A lovely item, great company, so very pleased with my purchase 😀 love the quality of the clothing.

10 June 2026
Unprompted review

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