Crew Clothing Reviews 

The dress is in a pretty fabric but I’m not happy with the fit of the neckline. The round neck comes up too high on my throat, making it very uncomfortable to wear. It feels like it’s choking me. A good fitting round neck would sit just under the throat. This design fault wasn’t obvious until I wore the dress, so unfortunately cannot return.

I ordered 2 tee shirts online, I thought I had arranged delivery to the Ringwood store for collection, I received confirmation email and I noticed that delivery was the Wimborne store, I contacted Crew through the website and tried to get the order rerouted to the correct store and was informed that the process is quick and cannot be changed, this all happened within 2 hours of the initial order. One shirt was delivered to the store about two weeks later and the second another week later. I called into the store in Ringwood and explained the situation and to try getting the order sent on there store, staff very helpful and 2 days later I was informed that the package was delivered, I collected the package only to find only one tee shirt. I returned to the store and they said they would locate the missing shirt. Later that day I got a call and was told Ruth from Ringwood store had driven to Wimborne and collected the item and I collected the next day.
Whilst this was a frustrating experience I would like to express my gratitude to Ruth for going beyond what most people would do and turned a bad experience to a positive conclusion.
PS I did not collect myself as I am disabled.
Peter Hewitt

Sizes not as shown on sizing guide -had to return 3 items-too big in these cases the original postage on the order should also be refunded is items are 'not as described'.

Classic designs. The well thought out webpage allows easy access to choice of clothing at the right quality and price.
The ordering process through to delivery = seamless!

On time, order correct, delighted with the delivery.
Thank you.

Absolute nightmare and will never order from them again. Had a holiday booked so paid for express delivery to be delivered 3 days before my departure date. Had an email saying it was now due to be delivered on the day I was going away, 3 days late! Customer services is useless, just an email option. I had a reply telling me they can’t cancel the order and if I’m not happy with my order I can return it?! I can’t return what I can’t receive! No notification to say it was delayed or an option to cancel. So basically they just send it as standard and if you’ve paid for express then tough luck! Shambles of a company!

Confusion about description of t shirt which is described as lilac, blue and pink stripes and is actually blue and white stripes as in picture. It arrived today, and is the colour I wanted.

Made an order of 4 items, received 1 items that I didn’t order. Tried to speak to a human, got nowhere. Was advised to return the wrong item and reorder my original items via chatbot even though I had not been reimbursed for items never received. Told I will get an email within 48 hours. Abysmal customer service.

Ordered a polo shirt which was the wrong colour when received. Returned same day and received the refund nearly three weeks later only after chasing. Meanwhile ordered the colour required again which arrived damaged and again have been waiting two weeks for the refund. Unacceptable customer service, will not be buying again.

No refund in 7 working days stated,tried to contact customer services,answerphone message said ring back in office hours 9.00 to 18.00 ,I phoned at 17.45! Submitted email complaint only to get a message that they will get back to me in 2 days,what is wrong with this company,quick enough to take my money...Will not be using again

Shapeless customer service, unhelpful, waiting over a week for missing parcel - expect me to do the run around with their courier?

Excellent buying experience. Super products and colour (rugby shirts x2) let down by ridiculously small buttons and even smaller button holes, especially at the top where the fabric is double thickness. not really in tune with the chunky look and feel of rugby shirts.
Ref: Charles Tyrwhitt, Fat face etc

Happy with the quality of the clothing and the fast despatch of my parcels.

Package disappeared at Royal Mail but it was replaced immediately with next day delivery. Customer service was excellent.

Said 3-5 days, paid delivery, took 10 days, messaged customer support and they never even got back to me.

A lovely, true to size dress-perfect midi length (am 5'4") most comfortable to wear and looks so smart.

Ordered six items, all were either too small or poor quality or both. Sent all itemss back and still waiting for refund after 10 days from receipt of return. Very poor service and very poor products. Never again, although I am a VIP customer apparently and have discounts coming out of my ears. Scammers imo.

Had to chase Crew 25 days after return confirmed by their email. Had to chase Customer service who then responded another 4 days later advising refund would be in next 3 to 5 days.
So refund will have taken 32 to 37days - when the law states it must be paid within 14 days!!!

Delivered in good time and money of course taken instantaneously, sent back as didn't fit properly, no refund for 3 weeks until chased so be aware of this...

Poor sizing and still waiting for a refund. A once great company that has gone down hill.