Fassal Mahmood really helped us out with the account set up and everything. He always has made time to set up meetings and get our issue resolved. As a whole, Creoate has made it extremely easy to onb... See more
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Sunita helped resolve my problem in a timely and kind manner. She is very professional and willing to put a lot of effort. Thank you Sunita!!
Company replied
Fassal was incredibly helpful and went the extra mile to sort out a problem for me. I was very impressed with the service Fassal provided. This in turn says a lot about Creoate's General Manager.
Company replied
Fassal was great to work with. I had issues with my first order and he took time to go through everything with me. He understood my concerns and was a good listener. Looking forward to doing more b... See more
Company details
About CREOATE
Written by the company
CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Contact info
70 Clifton Street, EC2A 4HB, London, United Kingdom
- hello@creoate.com
- www.creoate.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Creoate-worst marketplace to date
Creoate has non existent customer service. High unreasonable fees. They do not live up to any kind of lead times they post. I'd be pleasantly surprised if I even recieved one order out of the 20 or so I've made; on time.
Not one was even close to timely. They're unreliable, their customer service takes you thru hoops and loops to even get an email out to them and then you can expect possibly to be reached out to 72 hours or more later if ever at all.
Being in this business where time is actual literally money that we need to live, they fail undoubtedly;
amongst all the marketplaces they are the least to be counted on.
It's sad, you'd think they'd have more will to stay afloat given the circumstances with faire and all these other marketplaces just falling victim to a huge industry monster eating them all up.
Did no one ever hear of customer happy company happy over there?
29 December 2024
Unprompted review
Reply from CREOATE
Hi Megan,
Thank you for taking the time to share your feedback. I’m sorry to hear about your dissatisfaction with our service and would like to provide some clarity regarding your experience.
Your application for a trade account was unfortunately declined, and we sent a follow-up email on the 9th of December to notify you of this. Our records indicate that the email has been opened twice, but we’ve not received a response back.
Regarding your orders, we can see that all of them are currently in “Pending Payment” status and require your input to release them to the vendors. Once these payments are completed, we’ll be able to process and fulfil your orders without delay.
In terms of customer service, we can confirm that all tickets raised under your account have been responded to in a timely manner. If you’re having trouble locating these responses, please let us know, and we’ll happily provide the details again.
If you’d like to discuss your account or orders further, please contact us directly by using the Live Chat button during our operational hours. We would be happy to personally assist you in resolving any outstanding matters.
Thank you for your understanding, and I hope we can work together to improve your experience.
Customer Success Team
CREOATE
AVOID
AVOID, they sell counterfeit products and if you return said counterfeit products they will NOT refund you. They will just give you a voucher to spend with them and do precisely NOTHING with regards to the counterfeit products.
Absolutely disgusting company.
My order was for a selection of crystals some of which were real but some of which were not crystal at all but were either plastic or resin.
When I did a bit more research I found the products I ordered were in some cases 20X the price I could get them elsewhere.
Regardless of this they are selling FAKE products which is clearly ILLEGAL.
I am now contacting trading standards and launching a social media campaign to expose these ILLEGAL traders and to help prevent others being ripped off!!!
So as you can see, given their reply they have zero effort in investigating the seller or giving me my money back.
I don't want a voucher as I don't want counterfeit products.
I mentioned they were counterfeit multiple times during my contact with creoate and only after many messages back and forth did they suggest providing pictures, pictures DO NOT SHOW HOW THE PRODUXT WAS COUNTERFEIT.
They sold me natural crystals and among the crystals were plastic or resin pieces passe doff as natural crystal.
This cannot be shown in a picture ffs.
And not one mention of the fact the products can be found from.multuple other sources at 20X cheaper...
Again, AVOID!!!
19 December 2024
Unprompted review
Reply from CREOATE
Hi Lee,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, and we would like to take this opportunity to address your concerns thoroughly.
Firstly, we want to assure you that we take any claims of counterfeit goods extremely seriously. The integrity of our platform and the trust of our customers are of the utmost importance to us. Upon receiving your report, we requested additional information, including pictures of the items in question, to thoroughly investigate your claim. Unfortunately, we did not receive the requested evidence, which limited our ability to verify your concerns.
Nonetheless, we conducted a detailed investigation into the vendor's history and customer feedback. We found no similar claims from other retailers, many of whom expressed satisfaction with the vendor’s products. Based on the available evidence, we were unable to substantiate your claim and therefore decided to favour the vendor.
Regarding your return, we must emphasise that our return policy, which provides a voucher rather than a monetary refund, was clearly communicated prior to initiating the return process. While we understand this may not have been the resolution you had hoped for, we ensure all customers are informed of our policies in advance.
We value transparency and fairness in every aspect of our operations. If you have any further concerns or can provide additional evidence, we would be more than willing to reopen the investigation and take appropriate action if necessary.
All the best,
CREOATE
This is happened of 2 years ago
This happened of 2 years ago. I need it cleared ASAP! An entire month to say yes its paid with all the supporting documents repeatedly sent. !!!! All I requested is something in writing to say yes they've confirmed the amounts paid with Northampton County Court Judgements department.
Please share a telephone number ASAP to speak to a manager!
1 November 2024
Unprompted review
seller review
seller review. 90% of your payouts will be late. They say 30 days +5. Longest ive had to chase a payment was 4 months. Currently being given the fob off excuses as to why another 2 payments are late.
Customers will place orders and creoate will hold them for a week till the customer msgs you asking where the order is. Ive had an order cancel last night, an order i havent had nor seen. They will not make your company grow, they will help you onto high blood pressure meds though. Every email is a no reply and bounces back. Chat box is automated so..enough said. I have shops on 4 other platforms similar to this but this is the only one that feels the need to conduct themselves like this.
25 November 2024
Unprompted review
Reply from CREOATE
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and understand how frustrating these issues must have been for you.
We strive to ensure all sellers are supported effectively, and we deeply apologise for the delays you've encountered with your payouts. While our standard payment terms are 30 days +5, there are rare occasions where unforeseen circumstances may cause delays. We understand this isn’t ideal and are actively working to improve our systems and communication to ensure timely payouts going forward.
Regarding communication channels, we’d like to clarify that we have a dedicated support team that actively manages the live chat experience. While the initial interaction may be automated for efficiency, it’s straightforward to connect with a team member who can assist you with any issues. We’re sorry if this wasn’t your experience and will work to ensure our support is as accessible and effective as possible.
In terms of order cancellations, occasionally customers place orders that are put into a "Pending Payment" status. If no action is taken by the customer within a set time frame, the order may be cancelled. To maintain a fair and secure platform, we only release orders to vendors once payment is made upfront or if the customer has been approved for trade credit terms.
Your feedback highlights areas where we can improve, and we’d love the opportunity to resolve any outstanding issues directly. Please reach out to our team through live chat and request to speak to a live agent within operational hours, and we’ll do everything we can to assist you.
Thank you for your patience and for being a part of the CREOATE community. We’re committed to improving your experience.
!!!!AVOID AVOID AVOID !!!!!
!!!!AVOID AVOID AVOID !!!!!
Taken payment for an order which was then cancelled by creoate or their partner company and not refunded, this company is EXTREMELY hard to contact!
Very bad service do not waste your money here you will not receive goods or your money back!
13 November 2024
Unprompted review
Reply from CREOATE
Hi Brad,
Thank you for your feedback, though we’re puzzled by your experience as it seems there may be some misunderstanding.
We noticed that you spoke with one of our live agents on 25th of November at 12:03 PM, prior to this review being published. During that conversation, we confirmed your order was cancelled and the refund has already been processed. Please note that it can take 5–10 business days for the funds to appear in your account, depending on your bank’s processing times.
We genuinely apologise for any frustration caused and encourage you to contact us again if you have further questions or need assistance tracking the refund. We are here to help!
Kind regards,
CREOATE
Fassal was brilliant
Fassal was brilliant. Quick and efficient to resolve what I needed.
8 November 2024
Unprompted review
Reply from CREOATE
HI Fernando,
Thank you for writing us a review about your experience with Fassal. We are happy to hear that he continues to deliver top service answering your questions and resolving your issues.
Have an amazing CREOATE day!
Cheers,
Jamie from CREOATE
Time wasters, sellers just stay away
We are a mid sized company in the US. We had a meeting, agreed to have another chat the next week after sending the product list to upload. We trusted their word and wasted our time to get them the product list on time to upload. Apparently professional way of working freaked them out, they stopped responding altogether. Looks like they're trying to do something with the little experience they have but they're not ready. Are you a wholesale platform or invoice factoring company? They are so inexperienced, they just don't know what they're doing. This is the last time they're wasting my time, i just wanted let other sellers know.
UPDATE :
The response they posted is ridiculous. They disappeared after the initial meeting. Even though we tried to get a response for weeks they never reached out until they read the review.
6 November 2024
Unprompted review
Reply from CREOATE
Thank you for your feedback. We’re sorry to hear that your experience with us has not met your expectations.
Following our initial meeting, we requested some further information that required your attention. However, since October, we have been reaching out via email and attempting to schedule follow-up meetings but have not received any response from your side. We understand that effective communication is crucial, and we regret that this process has not been as smooth as it should have been.
As a wholesale platform, our aim is to provide professional and efficient support to all our vendors. While we take your feedback on board, we would also encourage you to check your inbox or spam folder to ensure our communications are not being missed.
We remain committed to clarifying any misunderstandings and moving forward constructively. Should you wish to revisit this, please don’t hesitate to get in touch through live chat or with your account manager directly.
Sellers Beware!!!
I’ve been waiting for my payment on order #5060189, and after three cycles of their ridiculous “five-day processing” line, I’m beyond frustrated with Creoate. I’ve submitted all their forms and even chatted with Fassal, yet all I get is the same tired excuse: “five more days.”
Why does it take so long to get paid? It shouldn’t be this difficult! I use other wholesale marketplaces with ZERO issues when it comes to payments. And I still have another payment to chase down with order #5298703, which will be due in November.
This experience has been a complete joke. I’m officially done with this platform—this is not how business is done!
UPDATE:
Got an email Nov 1 that this payment was processed and later in the day I saw the deposit in my account. Let's hope for a smoother process for the second order later this month.
Update #2:
I received my second payment a few days delayed but not as bad as the first one. Creoate has asked me to consider changing my rating, however, even though I'm glad I got my payment, my rating sentiment stays the same. I did a lot of leg work and spent a lot of time and frustration to get this resolved. Not ideal in our busy schedules. My next step is to close my account.
28 October 2024
Unprompted review
Reply from CREOATE
Thank you for sharing your experience with us. I’m genuinely sorry for the inconvenience you’ve encountered with the payment processing—it’s certainly not the standard we strive to uphold. We completely understand the importance of timely payments, and I apologise for the repeated delays and frustration.
We’re glad to hear that the payment for order #5060189 has now reached you, and we’re working hard to refine our processes to prevent this from happening again. As for the upcoming payment on order #5298703, rest assured that we’ll do everything we can to ensure it’s processed without delay. Please don’t hesitate to reach out directly if you need any further assistance.
Thank you again for your honest feedback. It’s invaluable to us, and we’re committed to providing a better experience in the future.
Warm regards,
The Creoate Team
We delivered an order for Creoate and…
We delivered an order for Creoate and we never got paid. Brands be aware that Creoate will not pay .
Updated :
Creoate did pay our account , it was just late by about a week.
13 August 2024
Unprompted review
Reply from CREOATE
Hi,
We take pride in upholding honest and reliable business practices with all our vendors regarding payouts.
After thoroughly reviewing our records, we can confirm that payment for your recent order was indeed processed on the 2nd of October.
If you have any further questions or there’s anything amiss, please do reach out to our support team directly through the blue Live Chat button on the bottom right of any Creoate webpage – we’re here to ensure everything is in good order and are more than happy to help resolve any concerns.
Warm regards,
The Creoate Team
I love their business model
I love their business model. Offering a risk free middle man to help small business as both buyers and sellers, connect, without upfront costs and allowing us as buyers to return items after 60 days. It gives us the opportunity to see what sells and what doesn't, all risk free. Really connecting buyers with the right products. I love their concept. Been a game changer for me who's setting up. Thank-you. Cheryl. Fudge my.life UK
14 October 2024
Unprompted review
Reply from CREOATE
Hi Cheryl,
Thank you for the wonderful feedback!
We are so glad to hear you are finding our platform useful for new connections.
Happy Selling!
Emily,
CREOATE
Very helpful support from Fassel
Very helpful support from Fassel. I had several issues that I needed help with and all were fully resolved.
14 October 2024
Unprompted review
Reply from CREOATE
Hi,
Thank you so much for taking the time to review your experience. So glad that Fassal was able to help you resolve your queries.
Happy selling.
Jamie,
CREOATE
Fassal was amazing!
Fassal was amazing!! He patiently answered all of my questions until the issue was resolved. It wasn't even really an issue, just that I lacked the proper tech skills. :) Awesome customer service!!
8 October 2024
Unprompted review
Reply from CREOATE
Hi,
Thank you so much for taking the time to review your experience.
Happy selling.
Jamie,
CREOATE
Great customer service from Fassal
Fassal was incredibly helpful and responsive with the issue I had. I am really enjoying working with Creoate and look forward to future orders. Their customer service is incredible.
27 September 2024
Unprompted review
Reply from CREOATE
Hello Shoni,
Thank you for the wonderful feedback!
We are so glad to hear you are finding our customer service incredible.
Happy Selling!
Emily,
CREOATE
Bad communication, timewasters.
Got an email accepting me onto the platform as a seller/brand, a couple of days later I got another threatening to revoke my place if I didn't get set up soon (no timeframe at any point). I'd already done some of the basics so it's not like the account was untouched, I was just busy. I started uploading my listings, which was an endless task as etsy doesn't offer a csv of your listings.
The upload tool was slow, made duplicates of listings, which I then could only delete one at a time as the back of house system doesn't allow you to select multiple listings at a time. You also can't change the order of your listings (back of house at least) to alphabetical or by category or anything which would have been helpful.
After this taking up every waking moment for over a week, I couldn't understand why i couldn't view my shop or listings, and neither could my stockists. When I asked customer support about this, they said creoate had decided to not allow my store to go live. I'd been talking to them about the other issue of the duplicate listings already so I don't understand why they continued to reply about that when their system surely says my store was never going to go live? They gave no notice of this, no reason, and just stopped replying altogether.
I'm beyond frustrated at how much time this godawful website has taken from my life but I guess I'm grateful to not have to deal with them anymore.
23 September 2024
Unprompted review
Reply from CREOATE
Hi,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and would like to address the points you’ve raised.
We do offer several options for setting up your store, including a bulk upload tool and a Shopify sync, if you have it. I understand that you opted for the manual creation route, which can indeed be a bit more time-consuming. We can see that you clicked the Save button multiple times in a row, which inadvertently created duplicate listings. I appreciate this was frustrating to manage, especially given the current limitations in deleting them.
With regard to your store's visibility, please note that all new stores need to be reviewed and approved by our Onboarding team before they can go live. This is to ensure that all products align with the ethos of our platform. After reviewing your products, the decision was made not to proceed with your seller application, as they were not quite the right fit for our platform. Although, we do email all sellers who are rejected, I apologise if this wasn’t communicated clearly enough and for any inconvenience this may have caused.
We sincerely appreciate your feedback, as it helps us to refine our processes and improve our service. If there’s anything more you’d like to discuss or any further assistance we can provide, please don’t hesitate to get in touch.
Thank you again for your understanding.
First time order with Creoate!
I was stuck with my account and needed assistance. Fassal was very quick to response and helped me navigate my Creoate account. Thank you Fassal!
12 September 2024
Unprompted review
Reply from CREOATE
Hello Natasha,
Thank you for your the review.
Welcome to CREOATE - so glad to hear your onboarding was smooth.
Happy selling!
Emily,
CREOATE
Creoate are a great company to use
Creoate are a great company to use, I have generally found. Their chat function is far, far better than most with advisers who do actually try to help you and have human conversations with you. Whilst I do not like the AI Bot at the beginning of their chat feature, you do quickly get an adviser so I won't be too harsh on this. I have just finished speaking to Rachel in Leeds who fully addressed my questions and resolved within minutes. Rarely do I leave reviews but I do want to praise the service and encourage the good work. Thank you, Rachel! And, keep up the good work, Creoate (maybe loose the AI chat bots completely).
10 September 2024
Unprompted review
Reply from CREOATE
Hello Mike,
Thank you so much for the great feedback!
So glad to hear your experience with Rachel was helpful.
We are always making improvements to the LIVE CHAT service.
Happy Selling.
Emily,
CREOATE
Fassal from the Customer Success Team…
Fassal from the Customer Success Team has provided exceptional support throughout this process, successfully resolving an issue that I had previously attempted to solve multiple times without success. I'm truly grateful for their dedication and assistance which revert in using more Creoate plattform.
9 August 2024
Unprompted review
Rachel was great
Rachel from cust.serv.online was very helpful and quick in solving queries and offerng guidance.
22 August 2024
Unprompted review
Fassal is friendly and warm
Fassal is friendly and warm, very helpful, thanks a lot!
16 August 2024
Unprompted review
This company is terrible
This company is terrible. Billing mistakes. Orders take forever and some of the vendors try and contact you direct to avoid Creoate. They list contact emails and when you use them you get a response saying the email address is no longer monitored. I give them one star since I can't give them zero.
4 August 2024
Unprompted review
Reply from CREOATE
Hi Terrence,
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns.
Billing Errors: Upon investigation, we found that the payment charge date for your account was set for 28th September 2024. However, our records show that you pressed the "Pay Now" button on 5th August 2024 at 7:21 pm, which resulted in the payment being taken early.
We can confirm that you have reached out to us and we responded within one working day - We have already confirmed a refund was processed and the issue has been rectified.
Order Lead Times: Each vendor's lead time is clearly mentioned on their store page to provide an accurate estimation of when to expect your orders. We strive to ensure that this information is upfront to help retailers plan accordingly.
Vendor Misconduct: Any attempt by vendors to bypass our platform is a serious violation of their Service Level Agreement (SLA). We have robust methods for reporting such violations.
We noticed you had a chat with our colleagues in May regarding this issue, and swift action was taken. The vendor in question was promptly removed from our platform to prevent any further misconduct.
Communication Channels: We do have several inboxes that are no longer monitored, but we ensure that automated replies are sent to inform our customers and guide them to our live chat for assistance. Our live agent hours are from 9 am to 6 pm GMT. Outside of these hours, any messages received will create a ticket that is typically addressed the next morning.
We apologise for any inconvenience caused and are committed to improving our services.
If you have any further questions or need assistance, please do not hesitate to reach out to us via live chat.
All the best,
Frank
CREOATE
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