Credit Style Limited Reviews 

559
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were let down by their experience overall. People frequently received unexpected letters and phone calls chasing unpaid bills and debts they did not owe or had already settled. Consumers also described extremely frustrating communication hurdles when trying to reach support, frequently facing unhelpful staff and aggressive attitudes. Though some customers faced challenging situations with debt collection notices, a few reviewers found certain representatives to be exceptionally helpful. These specific individuals managed to clear incorrect records, resolve disputes, and successfully remove unwanted charges for a minority of people. Some individuals appreciated the polite assistance received during brief moments of positive contact.

What people talk about most

Payment

Customers consistently report negative experiences regarding payment collection, highlighting intense... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting that phone calls and emails often... See more

Customer service

Reviewers highlight negative aspects of customer service, describing experiences filled with frustration and... See more

Claim

Users describe negative interactions, noting that customers experience issues with debt validity. Consumers... See more

Staff

Consumers express deep frustration and dissatisfaction regarding their interactions with staff. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible company, their website claim's of ethics is absurd, they also state they respond in 5 and then separately in 7 days, despite threats of prosecution. Hounding me for money I do not owe. Have p... See more

Rated 1 out of 5 stars

I contacted Credit Style today to discuss why a letter had arrived 7 days after it was dated. I provided my name address and CS ref. he asked for my mobile which i refused to give as this is not par... See more

Rated 1 out of 5 stars

SCAM! Horrible people, gave me a true anxiety attack for lies. We got a bill in my husbands name to owe money to British Gas, last bills were in my name and last time he had an account was many years... See more

Rated 1 out of 5 stars

SCAMMERS! I have received a letter, email & phone calls chasing over £1000 on behalf of "their client " British Gas for electricity. Firstly, my name isn't on any British Gas bills as I don't de... See more

Company replied


Company details

  1. Debt Collection Agency

Written by the company

At Credit Style, we always maintain a customer focus and offer more flexible systems than the industry norm. We believe approaching debt recovery in this way increases client satisfaction and ultimately delivers better results. As such, we are proud to see our reputation for hard work and strong performance is continuing to grow. Our experienced team of collectors and credit management professionals regularly help businesses recover funds, taking away a time-consuming but essential task so they may focus on their own business priorities.


Contact info

1.2

Bad

TrustScore 1 out of 5

559 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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1.2

All reviews

(559)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

Have been contacted by CST LAW about an…

Have been contacted by CST LAW about an outstanding bill for £866 for a car rental in Exeter with the Scot group, I live in south wales and have never rented a car let alone from Exeter, I eventually got hold of CST LAW about this and explained all the above.
When we discussed the issue after passing the security questions on the account I discovered that not only were the email addresses used that the contact mobile number was one that I’ve never had, they did however have our home number and address but my name was spelled incorrectly, they now have said that they will look into this but after reviewing the comments on this site I’m not to hopeful of a solution!
In the meantime I have also contacted Scot group and they are looking into it from their side as they couldn’t find anything that would confirm my part in this, is this a scam??

26 September 2025
Unprompted review
Rated 1 out of 5 stars

I was charged for an energy debt when…

I was charged for an energy debt when the company went into liquidation,I have paid every month and tben found out that I have overpaid by £148 When I asked credit style about the overpayment they just emailed and said I need to contact the energy company..When I said they have gone into liquidation the reply was contact the administrators??No other information has been given to me.

22 September 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi,

I am sorry to hear of your experience. I have sent you an information request via Trustpilot so we can assist you further.


Thanks
Credit Style

Rated 1 out of 5 stars

My name on someone else's account

Received a letter with my name on for a debt owed to Utilita Energy. I have never heard of this company to start. The dates of the debt is April 22 - March 2024. I never arrived in the country till March 2023.
I have telephoned them twice now and been given different directions on how to solve this. They need to get solutions in sink.

20 August 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Robyn,
I am sorry to hear of your experience. I have sent you an information request via Trustpilot so we can assist you further.

Thanks
Credit Style

Rated 5 out of 5 stars

Adrian was so lovely

I can’t thank Adrian enough for his help. I came to him feeling panicked about an issue, and he was incredibly calm, kind, and reassuring throughout. He took the time to explain everything clearly, sorted the problem quickly, and really put my mind at ease. Such a genuinely lovely person and fantastic service – I would highly recommend him! He called back at a time he said he would, he was just pleasant and kind, very grateful to him and how he responded.

24 July 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi ,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Adrian’s manager.

Thanks
Credit Style

Rated 1 out of 5 stars

Scammers

Scammers, claiming money on behalf of another company. How come police or authorities don’t do nothing about them

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Asset to the company

I would like to say thankyou to Jessica for all her help and advice, understanding and her tone of voice. She Delivered , fantastic customer service and is a asset to the company. Thankyou.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Sent a demand for a bill that was paid

Sent a demand for a bill that was paid. They do not answer the phone.

29 May 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Howard,
I am sorry to hear of your experience. I have sent you an information request via Trustpilot so we can assist you further.

Thanks
DRP

Rated 1 out of 5 stars

Awful company

Awful company , don't reply to emails on time and never answer the phone. Completely useless. 0 stars if could.

23 May 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Jenna,
I am sorry to hear of your experience. We would like the opportunity to assist further on this matter, I have sent you an information request via Trustpilot.

Thanks
Credit Style

Rated 1 out of 5 stars

Terrible - scam of a 'legal company' No…

Terrible scam of a 'legal company' No warning letters- applied straight for a CCJ against me. Made an offer letter no acknowledgement. Send emails - No response - phone number never gets answered. Finally just made payment via online form - no receipt email as promised.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

Credit style contacted me regarding a…

Credit style contacted me regarding a debt that i knew nothing about and was incorrect, the debt was proven incorrect and cancelled by e-on later.
Two of their agents were helpful and polite, but one agent was very aggressive and borderline dangerous.
In today's world of mental health protection and bullying in the workplace I would be very worried about employeeing such a liability.
I can't believe he hasn't caused many vulnerable people distress with his lack of helpfulness and inability to listen and suggest you at least look into retraining.

Gary Fear
Gf automotive ltd

Still waiting for them to contact me

1 April 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Gary,

I am sorry to hear of your experience, the behaviour you mention is not how our staff are trained. We would like the opportunity to investigate this further and address any concerns. I have sent you an information request via Trustpilot so we can look further into this matter.

Thanks
Credit Style

Rated 5 out of 5 stars

Understanding workers

Hello Sarah,

I just want to say a massive thank you for Friday and your work you are one in a million I have battled for three weeks dealing with my mental health nearly being put in hospital again all because off companies not understanding of there jobs or having compassion toward peoples mental health or lack off knowledge understanding what needs to be done. But you my lovely went over and beyond Friday and I am ever so grateful as this weekend i wanted to be my last after all the stupid calls and Nasty people i spoke to not knowing when or how I was ever going to get my money back. You sorted it for me just like that I cried cause I felt down and stuck then I cried cause you was so kind and helpful and saved me really and saved my children from
Losing there mum as I was at breaking. You deserve to be recognised at your job for having the most compassion kindest nicest way ever been able to deal with anyone regarding an issue with money the solicitors it will take me to court ended up helping me and it was my bank that screwed me over and lied and made my mental health fail dramatically. Thank you Sarah without you today❤️. I'm sorry for crying on you. I hope to God your boss knows yourn a good person you are deserve a pay rise. How do you deal with people and issues? More people should be trained like you with difficult people like me. I am sorry I didn't get your last name if your ever free please call me so I can say you once again.

14 February 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Louis,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Sarah’s manager.

Thanks
Credit Style

Rated 1 out of 5 stars

Low life scammers who provided a fake…

Low life scammers who provided a fake bill and chased my elderly Mum for a "debt" from Peoples Energy, an energy provider that she had never ever used.
My Mum got very stressed & upset about the constant phone calls and letters from Credit Style.
I got involved and demanded that they provided contracts signed by my mum and proof that Peoples Energy provided her energy utilities.
My Mum didn't receive another letter, phone call or email.
They are bullies.
18th Feb, Credit Style responded to my review and gave me a phone number to contact them.
Unfortunately this is too little, too late. When I wanted to speak to someone to resolve the situation they were uninterested and couldn't be bothered to help.
My Mum is dead now and her last few months were fraught with worry.
I hope you are ashamed, but I know you won't be, you value money before customers and don't care about the stress you impact on innocent customers.

1 March 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Diane,
I am sorry to hear of your experience,. If you give the contact centre a call, one of our team would be more than happy to assist. Alternatively, I have sent you an information request via Trustpilot so we can assist you further.

03300 450 650
Thanks
Credit Style

Rated 1 out of 5 stars

Trying to call them and they NEVER answer

I have been trying to contact them via phone and am just always placed on hold - currently 39 minutes as I type this.
The parking fine was paid weeks ago however I am still being hounded and threatened with a CCJ. It is impossible to speak to them and I am at the end of my tether with this. I can see how these letters affect peoples mental health.

15 January 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited


Hi Lucy,
I am sorry that you have experienced difficultly in contacting us and we apologise for any inconvenience caused. We are actively working to improve our response times and enhance our service.

Thanks
Credit Style

Rated 1 out of 5 stars

Scam debt collectors

2 letters received for a fake parking fine from Exmouth in January this year. Contacted the parking company to inform them i had paid for parking as needed and appealed when they informed me i had put a digit wrong into the machine yet i paid for my parking. This joke of a company is now telling me i owe £160 for £2 worth of parking. You are a joke of a company and your letters will be ignored because you are not getting a penny from me and like others here i would rather see you in court!

20 December 2024
Unprompted review

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