Credit Glory LLC Reviews 

10,008
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 726 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and professional, often going above and beyond expectations. People frequently highlight the excellent customer service, noting representatives' patience, kindness, and ability to provide clear explanations and solutions, contributing to a smooth user experience. However, some customers also noted concerns regarding transparency about service fees and payment structures, feeling that initial information was sometimes unclear or incomplete. A few other people also felt that promises about debt resolution were not always fulfilled, leading to dissatisfaction with the service provided.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising individuals for being... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, polite, and knowledgeable... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction with the help... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the helpfulness and friendliness... See more

Payment

Consumers find payment processes to be unclear, with some reporting unexpected charges and delays in funds... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Adriana San Jose from Spring Oaks Capital was above and beyond when talking about this debt that I have. She went through all the details, options and programs that I had to ensure my debt would be su... See more

Rated 5 out of 5 stars

I had been putting off making this phone call but was absolutely pleased with the customer service I received. The lady I spoke with was helpful, completely honest and a genuine pleasure to work with... See more

Rated 5 out of 5 stars

Ava was extremely professional, knowledgable, personable and very patient when dealing with my husband and I today. She thoroughly explained the program and how it would benefit and significantly impa... See more

Rated 5 out of 5 stars

We worked this morning with Chantel to discover that TruAccord had mistakenly or fraudulently signed my daughter up for a collections debit from her checking account. Chantel was extremely patient wit... See more


Company details

  1. Credit Counseling Service

Written by the company

Reclaim your financial freedom. Get the house, car, credit card, loan, job, that your family needs. -------------------------------------------------- Marko Petkovic - CEO


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(10,008)

730 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The professionalism and patience in explaining

The time he took to really explain to me the benefits of getting my credit improved. I had so many questions and was definitely skeptical at first. The professional manner and the way he took extra time to explain everything eased my mind and by the end of the call I really understood the "program". I'm very thankful..

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

On 5/22/26 I called to pay a collection and Samantha was amazing at guiding me though the process of not only paying the collection, but taking the steps necessary to eventually reach my goal of improving my credit altogether. She is very knowledgeable and makes the process so simple and pleasant. Thank you Samantha! You deserve a raise!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

David was knowledgeable

David was knowledgeable, polite, informative, friendly, and extremely helpful. We had a great conversation where he explained the process of the program. He was able to answer all of my questions. Extremely Satisfied!

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Took my money

Took my money, Never got anything accomplished on my dispute! Asked for id verification, claimed I was contacted that id not accepted, Never contacted me since I never received email ,But for 4 months I would ask for update, They claimed they are working on my dispute, They are scammers Once I let them know that if they can't fulfill within the timely manner as they claim I would no longer need their services, Within an hour I wasn't able to log into the account anymore

19 May 2026
Unprompted review
Rated 1 out of 5 stars

There is no cancel after you pay the $1…

There is no cancel after you pay the $1 fee. They will then hit you with a two hundred and ninety nine dollar fee. They claim, they sent the letters out in the same day, so even though I canceled within 24 hours and the contract says the first 3 days, they will not refund me anything. They sent letters out and it doesn't have any other information to go with it. So nothing else will be sent. I waited for days to get phone calls back plus calling them. When you look up other companies, you get them as one of the credit companies to help you. It's not worth it.
You have to pay a $100 a month. And if you tell me, you can't pay, they'll take it down to $59 a month. You have to pay it for the first 3 months, and then they will give you the next 3 months of the monthly payments. For free if you don't have results, but you'll have some type of results so that you won't get any of that back for free. So you only get it for 3 months. And it'll probably take six months. Don't give em a dime. They put my account negative.Because I wasn't expecting the two hundred ninety nine dollar fee.I told him I would call them back and let them know and I call them back the next day and may already charge me the day before

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Ripoff!!!

I got hooked up with this company and a man named Chris who wanted me to pay $598 for their “service”. I had to ask what company this was since he never even offered that!! He took my credit card information and said it would be a $1.00 charge to get a third party to connect him to what he needed (Standard something or other). After rethinking, I told him I wanted to cancel and not get in with them. I had a fraud alert soon after about a $24.95 charge to IdentityIQ.com and now my card is blocked since I NEVER authorized this. Credit Glory apparently set up an account with them using all of my information and I am furious about it. I was able to get the account cancelled but I WOULD NOT RECOMMEND ever even thinking about contacting Credit Glory!!!!!!!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Dean was incredible

Dean was incredible! I can't thank him enough for walking me through each step to get me out of it. He's very knowledgeable and understanding, and I would highly recommend credit glory!

14 May 2026
Unprompted review

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