Great app but I accidentally signed up for the app twice with two different emails. After speaking with customer service a few times to try to explain the situation, someone helped and refunded me the... See more
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Review summary
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I had an issue accessing my paid Creative Fabrica account after my Google login email had changed. The problem was a bit complicated because my subscription was connected to my old email address,... See more
Company replied
This company has so many options for the creative crafty person!! I loved the png images I downloaded and turned into stickers. I have to admit though that I wasn’t very good at understanding the dept... See more
Company replied
⭐⭐⭐⭐⭐ I honestly don’t think I’ve ever had an issue resolved so quickly and easily as with Creative Fabrica. Their customer support responded incredibly quickly and immediately took care of... See more
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Company details
Written by the company
Creative Fabrica offers premium content such as graphics, crafts and fonts.
Contact info
United States
- hi@creativefabrica.com
- www.creativefabrica.com
3.5
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had mistakenly opened two accounts on…
I had mistakenly opened two accounts on this website, which I use regularly. When I realized this, I reached out to Customer service, and they did an outstanding job resolving my concern with great speed... Love this site!!
9 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Tamara,
I’m so glad our support team was able to sort out the duplicate accounts quickly and make the process easy for you. It’s wonderful to hear that you’re a regular Creative Fabrica user and that you’re enjoying the site!
Thank you for your lovely feedback and continued support. If you ever need a hand again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Great customer service
Great customer service , fast response and resolved my issue promptly
13 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Jem,
I’m pleased to hear that your issue was handled so efficiently. It’s great to know our support team responded quickly and got everything resolved without delay.
Thank you for sharing your experience! If you ever need assistance again, our team is available at hi@creativefabrica.com.
Kind regards,
Anna
Customer service
Their email customer service was great, they responded quickly to my requests.
9 September 2026
Unprompted review
Reply from Creative Fabrica
Hi S,
I’m happy to hear that you had such a positive experience with our support. It’s great to know our team was quick to respond and attentive to your requests.
Thank you for taking the time to share your feedback! If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Brilliant company to deal with
Brilliant company to deal with. I had an issue and they sorted it out in super fast time. This isn’t the 1st time either. I made a mistake a few months ago, and they sorted it out in the same professional way. I can’t recommend this company enough. I love the designs and fonts too. So many to choose from and such a good price for membership.
12 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Dee,
I’m so pleased to hear that our support team has consistently been there for you and handled your issues quickly and professionally. It means a lot to know that you’ve had such positive experiences with us more than once.
It’s also wonderful to hear how much you enjoy our designs and fonts, and that you’re finding good value in your membership. Thank you for the fantastic recommendation and for being part of the Creative Fabrica community!
If you ever need a hand again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
I had a very positive experience with the support team
I had a very positive experience with the Creative Fabrica support team. I accidentally ended up on a plan I did not intend to purchase and contacted support immediately. They responded very quickly, were extremely friendly and understanding, and resolved the situation without any hassle.
Really impressed by how welcoming and helpful the support team was. Great customer service — kudos to the team!
11 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Nedzad,
I’m really happy to hear that our support team was able to turn an accidental purchase into a positive experience. It’s wonderful to know they responded quickly, treated you with understanding, and made the whole process hassle-free.
Thank you for the kind words and for recognizing the team’s efforts. I’ll be sure to pass your kudos along to them! If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Cancel of abo very easy 👍Otherwise a…
Cancel of abo very easy 👍Otherwise a very good platform for laser, 3D prints,...
11 September 2026
Unprompted review
Reply from Creative Fabrica
Hi there,
I’m glad to hear that you found the cancellation process easy and that you’re enjoying Creative Fabrica as a resource for your laser and 3D printing projects. It’s great to know the platform has been useful for your creative work.
Thank you for sharing your feedback and for your support! If you ever need assistance, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Really nice!
13 September 2026
Unprompted review
Reply from Creative Fabrica
Hi there,
I’m so glad to hear you had a positive experience! Thank you for taking the time to leave a review — we really appreciate it.
If you ever need a hand, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Quick Response
Customer service was great! I accidentally extended my subscription to another year when I had just renewed recently. The team was quick to respond and action the refund.
12 September 2026
Unprompted review
Reply from Creative Fabrica
Hi there,
It’s great to know that our support team was able to quickly straighten out the accidental extension and take care of your request. I’m pleased the process was handled efficiently and made the situation easy to resolve.
Thank you for your kind words about our customer service. If you ever need us again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
I made a mistake and forgot to cancel…
I made a mistake and forgot to cancel after my free trial and they still gave me back my money , very kind and appreciative, thank you
12 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Dermot,
I'm happy to hear that our support team could help resolve the situation. It’s lovely to hear that you felt treated with kindness and understanding throughout the process.
Thank you for taking the time to share your experience — your appreciation means a lot to us. If you ever need a hand again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Signed up for a free account
Signed up for a free account. Pop ups appeared with them trying to get me to agree to 600k coins and moving to paid prescription which i of course said no to. Next thing i knew they had charged my credit card for a years subscription. Absolutely avoid this company.
12 September 2026
Unprompted review
Reply from Creative Fabrica
Hi John,
Thank you for flagging this.
The Studio AI trial changes to a paid plan once the included coins have been used. This is based on coin usage and is separate from the upgrade pop-up.
Our support team has reached out by email with a solution. Please check your inbox for their message and follow up there if needed.
Kind regards,
Anna
Prompt Resolution
My issue was promptly resolved without having to reach out multiple times.
11 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Jessie,
It’s great to hear that your issue was resolved promptly. We know how valuable it is to get things sorted quickly and smoothly.
Thank you for sharing your experience! If you ever need a hand in the future, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Thank you!
Thank you so much for everything
You are awesome.
I really appreciate it.
Julie
10 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Julie,
What a lovely message to receive, Julie! It means a lot to know that you felt well supported, and I truly appreciate your kind words.
If you ever need a hand again, our support team is always available at hi@creativefabrica.com.
Kind regards,
Anna
Big Scam!!!
How is this company still operating after several incidents of money laundering? Free trial turned out to be 65usd in 2 minutes without authorization. Stay away from this company, they’re bunch of scammers!
12 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Joe,
Thank you for letting us know.
Whether a refund can be issued depends on the terms of the subscription and the status of the payment.
Our support team has sent you an email with more information about this. Please check your inbox and reply to that email when you have a chance, so the team can assist you further.
Kind regards,
Anna
Customer service
Creating an account was easy,downloading fonts was easy, the price was affordable too! I only needed a few fonts for personal use and didn't realize I had signed up for the annual subscription. I emailed them and received a response almost immediately saying that they had refunded my order. Very appreciative!
10 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Melanie,
I’m glad to hear that everything, from creating your account to downloading your fonts, was straightforward, and that our support team was able to quickly help when you realized the annual subscription had been activated.
It’s wonderful to know that you received such a prompt response and were happy with how the situation was handled. Thank you for sharing your experience and for your kind words!
If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Had an issue with double payment
Had an issue with double payment. Emailed the company. Within a day they replied and took care of
the issue.
10 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Fenton,
I’m glad we could get the double payment issue sorted out for you. It’s great to know our support team got back to you within a day and took care of everything without unnecessary hassle.
Thank you for sharing your experience and for giving us the opportunity to help. If you ever need us again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Great Customer Service
I love that Creative Fabrica provides commercial use for the cards I need. It's a great resource for Business owners. I also loved their customer service. I was charged for a subscription I didn't realize I had signed up for, and they were so quick to get back to me and refund me.
10 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Fatima,
I’m so glad to hear that Creative Fabrica has been a useful resource for your business and that you’re making the most of the commercial use options. It’s also wonderful to know that our support team was quick to respond and help resolve the subscription issue.
Thank you for sharing your experience and for your kind words about our customer service. We’re happy to support you and your creative business! If you ever need assistance, our team is available at hi@creativefabrica.com.
Kind regards,
Anna
Good content, aggressive sales.
Plus points: High and reliable content quality, with an enormous range of categories to choose from.
Min points: When I cancelled my subscription, the cancellation appeared to be successful, but my account still showed it as active. I had to contact support to get this resolved. To their credit, support helped me within minutes, which was excellent. Still, I would expect something as basic as subscription cancellation to work correctly through the interface without requiring additional support.
In the past, I also ended up with two subscriptions running in parallel for a while before I noticed. The frequent promotional banners and offers made the subscription journey less clear than it should have been.
Over the years, the sales approach seems to have become increasingly aggressive, while the interface, user journey, and search functionality have not improved at the same pace to handle the growing amount of content.
The content itself remains very good, but the overall user experience is ultimately the main reason I decided to stop paying for the service.
11 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Valery,
Thank you for your long-standing support and for taking the time to provide such detailed, thoughtful feedback.
It is wonderful to hear that you love the broad range of high-quality content on our platform, though I completely understand that the overall experience hasn't been ideal.
I want to clarify that a subscription can reactivate if it’s used, in which case we recommend cancelling it again — but I’m glad we were able to assist you with that yesterday.
Regarding the two plans, I can see that one of them has already been fully cancelled, and I want to encourage you to reach out to us whenever you need support, so we can review situations like this in real time and provide the best possible assistance.
Our support team is always here for you, and I remain available should you have any questions.
Kind regards,
Anna
I had (in my old age) made a big mistake…
I had (in my old age) managed to sign up with an email addresss I NEVER use and when I already had a subscription with Creative Fabrica. I wrote when I noticed the two charges on my statement and asked what was going on, nicely. I got an immediate response from a gal that was so very nice and understanding and said she'd take care of it, just tell her which acct Is the right one. Within a couple of hours of my initial letter to them, everything was magically fixed with no scolding or feneggling on their part. I couldn't be happier with them and how I was treated!
7 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Lynne,
I’m so pleased to hear that our support team was able to untangle the account mix-up and get everything sorted so quickly. It’s especially lovely to know that you felt listened to and treated with kindness throughout the process.
I’m glad we could make what initially seemed like a complicated situation feel simple and stress-free. Thank you for sharing such a wonderful review — your kind words truly mean a lot to us!
If you ever need a hand again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Very Good service.
11 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Vawzine,
I’m happy to hear you had a good experience with our service! Thank you for taking the time to leave a review — we really appreciate it.
If you ever need any assistance, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Absolutely brilliant
Absolutely brilliant
Fantastic site for creativity
10 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Julie,
I’m so happy to hear that you’re enjoying Creative Fabrica and finding it such a great source of creative inspiration! It’s wonderful to know the platform has been useful for bringing your ideas to life.
Thank you for your lovely feedback and for being part of our creative community. If you ever need assistance, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
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