Erthlabs Reviews 6

I placed my order and immediately upon placing the order I noticed the address was incorrect. I emailed them right away to let them know 5 days ago. They claim 24/7 customer service but I didn't get a response and I followed up 3 times. Instead of a response I received an email saying my order was shipped yesterday. Upset I went on their website to find a phone number or chat feature. I ended up getting through the AI chatbot to a live person who said that the order had just got to them so she can adjust it. I was happy with that. Today I finally received a response to my email from "the head of customer satisfaction" stating that the order is already processed and they cant do anything. I went in and it also looked like the rep I had chatted with did not make the change. Mind you the process is still showing the product is still not with the shipping company so they still have it. I would not trust or recommend this company. When "The Head of Customer Service" takes 5 days to respond with a complete and utter lack of customer service to a situation that was supposedly resolved the day prior it clearly demonstrates a big problem in the company.

Negative 5 Stars!!!!

They don't display currency of
purchases on their website. When I found out it was US dollars, within one minute of making the purchase, I requested it to be canceled immediately. No response, except to tell me that I can cancel my subscription anytime. Worst company ever.

FRAUD ALERT!!!!! Buyers beware. Purchased a promotional pack. Says delivered 2 days later! Never arrived!!!!! Sent messages via Instagram, Facebook and emails. Nothing. FRAUD! FRAUD! FRAUD!!!!!

Avoid! I don't like the product. I did not realize I had signed up for an autoship (which I believe is automatic) and when I got notice of a second shipment I contacted the company to stop that autoship and to cancel the order. They canceld the autoship, but not the order, so the day the order arrived I asked to return with a refund and was told they don't refund autoships. Scammers!!

They just charged me for redelivery I certainly didn’t want nor authorized.

Didn't work like it said. Tried to cancel a future shipment and they said they couldn't do it. A bunch of scammers