Crabtree are utterly hopeless. Moved into flat managed by them in January. Solicitor paid share certificate fee and they are STILL saying they haven't received payment for it despite being sent proof... See more
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See what reviewers are saying
Crabtree initially wasn't performing very well. Then we changed the POC to Rebecca. This complete change helped us resolve issues more quickly. Contracts started performing much better. She has been o... See more
I am selling my property but Crabtree are really risking my buyers pulling out as they just don’t deal with conveyancers enquiries. We have been waiting for weeks now and even though my solicitors... See more
Company replied
We are so glad that Crabtree has a new manager her name is "Cansev Sasmaz", she's very polite, efficient and gets things done quickly.. Also, "Naina Tailor" she's very helpful and polite... The previ... See more
Company replied
Company details
- Property Management Company
- Asset Manager Service
- Commercial Agent
- Property Administrator
- Real Estate Consultant
Written by the company
Providing trusted property management solutions for over 35 years
Contact info
Marlborough House 298 Regents Park Road , N3 2UU, London, United Kingdom
- 020 8371 7070
- welcome@crabtreeproeprty.co.uk
- www.crabtreeproperty.co.uk
2.7
Poor
428 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rosslyn House - CoSec work
V. good series of emails / calls with Scott Lees with regard to Rosslyn House. Scott was super responsive, came up with solutions, addressed the issues and was a pleasure to deal with. Charlie
4 June 2025
Unprompted review
Reply from Crabtree Property Management
Dear Charlie
Thank you for your kind feedback regarding the support you received from Scott Lees on the Rosslyn House CoSec work. I'm really pleased to hear he was responsive, solution-focused, and a pleasure to work with — I’ll be sure to pass this on to him and the wider team.
Please don’t hesitate to get in touch if we can assist further.
Kind regards,
Holly
Central Services
If I would give a minus review I would.
If I would give a minus review I would.
An Absolute awful company, stay away as they just rip off people and staff are awful to deal with if you can get a reply or even get hold off them.
5 June 2025
Unprompted review
Reply from Crabtree Property Management
Dear Sean
I'm sorry to hear about your experience. I’d really appreciate the opportunity to understand what’s gone wrong and see how we can work through it.
Please feel free to email me directly at remus-trustpilot@fexcopropertyservices.co.uk so we can look into this further.
Kind regards,
Holly
Central Services
I would give it 0 stars if I could
I would give it 0 stars if I could - really poor service, stay clear.
Very long periods with no response, poorly managed customer service (Anup), and poor accounts team (mistakes on charges). I dont understand how they can operate with such low level of accountability and customer service.
Do not engage with this company.
4 June 2025
Unprompted review
Reply from Crabtree Property Management
Dear Esra
Thank you for your feedback, and we’re sorry to hear about your experience.
We’d like the opportunity to look into the concerns you've raised, particularly regarding the delays and any issues with your account. So we can investigate this properly, please email us at crabtree-trustpilot@fexcopropertyservices.co.uk with your property details.
We appreciate you taking the time to share your concerns and will do our best to assist once we have more information.
Kind regards,
Holly
Central Services
Zero stars would be too many for this…
Zero stars would be too many for this company!
I’ve written a review here once already and whilst they claim to want to help it’s all for show.
This company is a sham, they’ve ignored my correspondence for months/years. Some even being risk of life issues and yet they just don’t care. The only time they’re communicative is if they want money from you… I read here that someone said the mafia tactics are nothing in comparison to this company and I’ve never read something so accurate.
Correspondence they refuse to respond to currently outstanding;
- A breach of lease complaint since June 2022
- A collapsed drain that will eventually flip out of its cradle because it’s not secured and on a public road (October 2024)
- Intercom issues (July 2024)
- 55% Service charge hikes (March 2025)
-Recovering funds from 2023/reserve fund not utilised (April 2025)
Simona L (property manager) has ignored all contact and Sarah B (Simona’s Manager) has also now ignored correspondence. The Crabtree complaints email then advised not to email that address because apparently it’s not a complaint, which is just hilarious at this point.
For anyone wondering if your escalation route works via the property ombudsman, I can confirm it does. They repeatedly advise it’s not the first complaint for this company…. And will pay compensation for poor service/not adhering to SLA’s/complaints process. I have been awarded twice now, just a shame Crabtree don’t ever rectify when they realise they’re in the wrong.
27 May 2025
Unprompted review
Reply from Crabtree Property Management
Dear ALC
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I completely understand your frustration and concern regarding the outstanding issues and lack of resolution you’ve described.
I’d like the opportunity to work with you to address these concerns, so please email me directly at crabtree-trustpilot@fexcopropertyservices.co.uk. This will allow me to investigate the matter in more detail and see how we can move forward.
Thank you again for taking the time to share your experience, and I hope we can work together towards a resolution.
Best regards,
Holly
Central Services
Amazing service from Ardeep!
I've owned my flat for 10 years and Crabtree is the managing agent. I've just experienced THE BEST customer service from them, beyond all my expectations - I have reported a leak in a communal area at 9am today, I had several calls from Damian and Ardeep who assured me this is in hand and Ardeep had his contractors fix the leak by mid afternoon! The contractor even went above and beyond, spending hours preventatively replacing a section that's prone to failure - and thus hopefully saving us lots of stress and grief in the future. 11 out of 10 service from Ardeep - I hope he's well rewarded so that we never lose him from our development!!
19 May 2025
Unprompted review
Reply from Crabtree Property Management
Dear Andrey
Thank you so much for your amazing feedback — what a fantastic review! I’m delighted to hear that Ardeep (and Damian!) provided such prompt, proactive service and really went above and beyond to resolve the issue. It’s brilliant to know you felt so well looked after.
I’ll be sure to pass your praise on — and rest assured, we agree he’s a real asset to the team!
Best regards,
Holly
Central Services
Pleasant experience
I had a very pleasant experience with dealing with the customer service team, particularly Hannah, who always provide me with updates about my concerns. I am sure this is one of the best experience I have with management company.
14 April 2025
Reply from Crabtree Property Management
Dear Elaine
Thank you so much for your lovely feedback. We're delighted to hear you had such a positive experience with our customer service team — and especially with Hannah! Keeping residents informed and supported is a top priority for us, so it’s wonderful to know her updates made a difference. We’ll be sure to pass on your kind words — she’ll be thrilled to hear them.
Best regards
Holly
Central Services
Ardeep was very helpful and attentive
Ardeep was very helpful and attentive. As soon as he was contacted about the issues he was arranging for them to get fixed, on the day where possible. A great service. Thank you!
10 April 2025
Unprompted review
Reply from Crabtree Property Management
Dear N Watkins
Thank you for your kind words. We’re so pleased to hear that Ardeep was able to assist you so quickly and attentively. Providing great service and resolving issues efficiently is always our priority, and we’ll be sure to pass on your thanks to Ardeep.
Best regards
Holly
Central Services
Property Management Incompetence
I have owned one flat since 2012 & bought a 2nd in 2022 @ Keller Close Stevenage, following the 2nd purchase I sent a reminder to Crabtree of the fact that the intercom system was not working in October 2022, yes 2022. Crabtree have not lifted a finger on this matter & have never committed to resolve it despite numerous chases. My experience was summed up recently when I added the fact that the entrance door is rotten, Crabtree asked me to provide photos of the other entrance door in the block rather than taking a look themselves
19 February 2025
Unprompted review
Reply from Crabtree Property Management
Dear Kevin
Thank you for your feedback. We're sorry to hear about your experience and would like to discuss this matter further to work towards a resolution. Please email us at crabtree-trustpilot@fexcopropertyservices.co.uk, and our team will be happy to assist you.
Best regards
Holly
Central Services
There is a saying 'going above and…
There is a saying 'going above and beyond'. Certain issues had arisen regarding my late mothers property which needed to be addressed. Previous contacts had failed to help.
I was then very lucky to have Caroline Owen step up to the mark. She was totally professional and sympathetic to the issues and dealt with them as quickly as possible and most importantly kept me up to date with the progress. Thank you again Caroline Owen.
1 April 2025
Unprompted review
Reply from Crabtree Property Management
Dear Ian
Thank you for sharing your experience. We’re so glad to hear that Caroline Owen was able to provide the support and professionalism you needed during a difficult time. We’ll be sure to pass on your kind words to her. If you ever need further assistance, we’re always here to help.
Best regards,
Holly
Central Services
Ceiling Leak promptly repaired
Erm and Damian at the Crabtree Colindale office were extremely helpful and empathetic towards resolving the ceiling leak in my apartment and worked with the owners upstairs to fix the leak and provide repairs to towards the damage.
1 February 2025
Unprompted review
Reply from Crabtree Property Management
Dear Sanyam
Thank you for your kind feedback! We're glad to hear that Erm and Damian were able to assist you promptly and with care. It's great to know the issue was resolved and that repairs were made to your satisfaction. If you need anything further, please feel free to reach out!
Best regards,
Holly
Central Services
Been a resident here for a few years
Been a resident here for a few years, with family living here before my moving in. Fortunately not been troubled by too many maintenance issues, but recently had an intercom change for my flat.
A few complications arose in the process owing to my being away but Ardeep had left his contact and was quick to action. He’s been helpful throughout and easily reachable, even messages to follow up
20 March 2025
Unprompted review
Reply from Crabtree Property Management
Dear Jeremy
Thank you for sharing your experience! We're pleased to hear that Ardeep was able to assist you efficiently and that the intercom installation went smoothly despite the complications. If you need any further assistance, please don't hesitate to reach out!
Best regards,
Holly
Central Services
Reply from Crabtree Property Management
Dear Pat
We're sorry to hear you've had a negative experience. We take all feedback seriously and would appreciate the opportunity to understand your concerns. Please email us at trustpilot@fexcopropertyservices.co.uk so we can discuss this further.
Best regards,
Holly
Central Services
I would take the most recent 5* reviews…
I would take the most recent 5* reviews with a pinch of salt as I’ve found out that is only for one flagship site that Crabtree put all their eggs into.
Crabtree are a disaster the quality of staff is abysmal you would be best to look elsewhere as it’s not going to get any better even after Sarah and David try their best they will ignore emails and calls as they merely haven’t got the time for a small block like ours which shows a lack of understanding and courtesy, we pay very high fees and they only keep growing with zero or no service. Major leaks not dealt with in nearly a month. Sooner we move the better.
26 March 2025
Unprompted review
Reply from Crabtree Property Management
Dear Mr Patel
We're sorry to hear that you're unhappy with our service. We understand how frustrating it can be when expectations aren’t met, and we take all feedback seriously. Our team is always working to improve, and we'd like the opportunity to discuss your concerns in more detail. Please email us at crabtree-trustpilot@fexcopropertyservices.co.uk so we can look into this further.
Best regards,
Holly
Central Services
Ardeep was a pleasure to deal with
20 March 2025
Unprompted review
Reply from Crabtree Property Management
Dear Steven
Thank you for your feedback! We’re glad to hear that you had a positive experience with Ardeep. We’ll be sure to pass on your kind words to him.
If you need any further assistance, feel free to reach out.
Best regards,
Holly
Central Services
Thank you Ardeep!
I cannot thank Ardeep enough for his help over the last few weeks. He is accessible, personable and deals with issues in a timely and efficient manner. An asset to the team.
20 March 2025
Unprompted review
Reply from Crabtree Property Management
Dear MB
Thank you for your kind words! We’re so glad to hear that Ardeep has been such a great help. We’ll be sure to pass on your appreciation to him—he truly is an asset to the team.
Best regards,
Holly
Central Services
Ardeep helped engineer contractor…
Ardeep helped engineer contractor repair my intercom. He was very helpful and done a great job
20 March 2025
Unprompted review
Reply from Crabtree Property Management
Good afternoon
Thank you for your feedback! We’re glad to hear that Ardeep was able to assist with the intercom repair and that he did a great job. We’ll be sure to pass on your appreciation to him.
Best regards,
Holly
Central Services
I am surprised that some of crabtree…
I am surprised that some of crabtree customers are writing positive reviews about their services.
All I can write about this organisation is negative due to their extreme bad service. Even after contacting my property manager several times, she has not had the decency to send any replies at all. Not even after writing to the email recommended by their own trustpilot review handler.
They are worse than terrible, and I would not recommend anyone to do business with them.
18 March 2025
Unprompted review
Reply from Crabtree Property Management
Dear Saukesus
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to address your concerns directly.
Please email us at crabtree-trustpilot@fexcopropertyservices.co.uk with your full details so we can investigate this matter further and assist you accordingly.
We take customer feedback seriously and are committed to improving our service. We look forward to hearing from you.
Best regards,
Holly
Central Services
Good communication
Very good customer communication skills.
They explain the reason why the direct debit is taken from my account.
13 March 2025
Reply from Crabtree Property Management
Good afternoon
Thank you for your kind words! We're pleased to hear that you’ve had a positive experience with our communication and that everything has been explained clearly. If you need any further assistance, please feel free to reach out.
Best regards,
Holly
Central Services
Abby conveyancing and sarah in accounts
Abby in conveyancing and sarah in accounts have been so supportive and professional
They answer the phone quickly
They listen and they act upon what they promise to do in order to have a positive outcome for clients. And they confirm their outcomes in emails
They reduced my stress considerably
The rest of the organisation needs to take a leaf out of their book
Thanks Abby and Sarah
12 March 2025
Unprompted review
Reply from Crabtree Property Management
Dear David
Thank you for your wonderful feedback! We’re so pleased to hear that Abby and Sarah provided you with such supportive and professional service. Delivering clear communication and positive outcomes is something we strive for, and it’s great to know they made a difference for you.
We’ll be sure to pass on your kind words to them—they’ll truly appreciate it! If you ever need any further assistance, please don’t hesitate to reach out.
Best regards
Holly
Central Services
They have all been really trying to…
They have all been really trying to help me with my mother and father in laws flat as they have both passed, excellent service so far
12 March 2025
Reply from Crabtree Property Management
Dear Vanessa
Thank you for your kind words during what must be a difficult time. We’re glad to hear that our team has been able to assist you, and we remain committed to providing the support you need. If there’s anything else we can do to help, please don’t hesitate to reach out.
Best regards
Holly
Central Services
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