Coventry Building Society Reviews 

Recently visited Jubilee Crescent branch
Did not have to wait to be seen by a
Friendly and professional staff member

I’m very pleased that Coventry still have a local branch presence

setting up an isa account - still havent got access to my account, the money is likely there but getting access to the account has been uniquely difficult with Cov Building society, not impossible but requires loads of time and faffing about - suggest they dismiss their IT people and start again. IT pretty poor compared to most other banks i have used. You have to wait for a code to come in the post and it doesnt come next day, oh no.

We recently visited the Kenilworth branch for information regarding opening a new ISA account. The staff were very friendly and helpful and, as they provided all of the information we needed, we opened a new account. Overall, a very good experience.

Using Cov BS online services is easy and feels secure.

Been with Coventry Building Society for a few years now and accounts are so easy to manage online and website is very easy to use and would highly recommend

Took a while to get through. In the end I was offered a callback.
This worked well and was contacted an hour or so later.
The young man at Coventry was extremely polite and sorted out my query to my satisfaction.

20 minutes to get through on the phone. Couldn't join the member panel as e-mail was rejected

Recently bereaved, an issue arose for one of my deceased husband's a/cs due to an internal IT glitch at the Coventry. Rather distraught about this problem, I was tlc'd extremely professionally and kindly by Lorraine in the Bereavement Team, and a satisfactory solution was found to sort things. Having been with The Coventry many years, it has re-affirmed why I save with them ..... they can and do offer excellent customer service, acknowledge when something their end has gone wrong, and can sort it. I am hugely relieved and my issue is sorted.

Easy to contact, quick to answer the phone, had the information to hand to answer my query.

II've been with Coventry for approximat 20 years but the interest rates dipped for a while so I went elsewhere, however the rates are competitive again but I had to start afresh and found it quite difficult to sort out, I think it could be. streamlined. I have to add what a joy it was to speak to a human being who were brilliant and extremely polite, far better than speaking to an idiot machine

Unacceptable level of customer service. After completing all questions to prove the account holder was me within 10 minutes they decided to re ask the same questions. Their attitude of talking down to customers is unacceptable. I currently have 3 different accounts with them but as soon as they expire I will be taking my business elsewhere. People of my generation, baby boomers, need to be aware they take great care in upsetting us as though we are a nuisance. You have been warned

Incredibly helpful customer service over the phone. The lady really went above and beyond to be helpful and think through what to do, timings snd options for our mortgage.

CBS used to be great to deal with but no more! Generally poor website that lacks adequate & accurate information when opening an account & then my bank flags the business as a fraud risk when trying to set up payment to new account. I've wasted hours & finally given up!! I'll use a different financial institution in future.

One word describes Coventry - incompetent! Every thing is a struggle and takes forever.

Very good response to my query and the transfer which I wished to make

Fantastic Building Society, great service, you can actually pick up the phone and talk to someone. Cannot praise them enough.

Always find dealing with Coventry building society a pleasant experience mainly down to the knowledgeable staff who listen and support to solve any issues you may have. The online experience is good and you could easily navigate the system but it’s always reassuring to ring and talk through your queries with a friendly person.

Transferred a Isa to Coventry. And during my visit l believed that l hadn't used this years allowance. But while l was filing paper work away l realised that l had already taken one out with another provider. Returned to branch the next day. Explained to the girl on the desk who went thought what l had done. Contacted Head office and within 10 minimates she sorted it out the ISA was cancelled and the money was returned to me with interest paid on 10 days the account was open. Now all l need to do is wait for HMRCs tax bill on the interest..