Covent Garden FX Reviews 

Ref 376490

I ordered USD3000 which I received on time. Thank you.

Please be considerate in your denominations if one is buying a large amount and take note of the time the notes were produced. Most people will not know which countries accept older USD notes. As a forex company you would know and be aware. I bring this to your attention so another person will never be in my shoes. Please do the same to your fellow man.
 
I received USD2700 in USD100 notes and USD300 in USD20notes. I did not anticipate any problems until now I am on holiday. 

My holiday has been spoiled and I feel very sad and teary. The reason being you gave me old USD100 and USD20 notes. The country I am in which is Zimbabwe does not accept those notes. They only accept the ones after year 2013.  No place accepts the notes you gave me as they are old in years.  I have spent nearly £6000 on my tickets for me and the children.

 What saved me was when I phoned the reserve bank, I was informed to bank them first and take them out as new notes. I had to ask a local  person to use their bank account as I dont have a bank account in this country. What I was not aware is that for each USD1000 old notes I banked I lost USD40 in exchange. I had no choice but to accept that as how will  I survive in a foreign  land with children until our return on the 26th of August.  Why did you not be considerate and give me at least a USD1000 in smaller denominations and newer notes in years?

 What you have made me go through in the last few days since our arrival on the 28th of July, I do not even wish you to be in my shoes as that would be very cruel to see a fellow man go through this and worse of all if I am aware of that issue about that country as I am sure I am not the first person who has bought forex money from you travelling to Zimbabwe

Thank you
Mrs LD

Fantastic service very quick, informative and thorough to secure the best rate possible. Will only use this company going forward, Juliana is the best!

Juliana was both very helpful on the phone and then in person when executing the buyback transaction and went out of her way to providing fantastic service.

Will definitely use in the future.

Juliana and her staff made my exchange experience very easy. She guided me through the process and was extremely knowledgeable and helpful. She provided a very trustworthy and efficient service. I would definitely use the company again and recommend to anyone visiting London and needing to exchange money.

My experience was great, fast, professional and smooth. Juliana was very helpful and I was in and out in a moment and everything went exactly as I hoped.

If all businesses conducted themselves in the same way, the UK may enhance its position on the world stage.

I was served by Julianna. Friendly, courteous and professional. Top!

I love using this company, they have the best rates and the customer service is excellent it far exceeds a lot of other companies out there. I was conversing with Sam he answered my queries immediately, was helpful in every way. I 100% recommend this company I would not use anyone else.

Covent Garden FX has one of the best exchange rates in London, friendly service and super quick transfers. Highly recommend!

I have used Covent Garden FX for many years and have found them consistently reliable and helpful. Sam was my agent today and as expected was instantly engaging and helpful. He is a very good ambassador for the Company which treats customers as valued family friends.

My first time using these guys, but it surely wont be my last! As I travel a lot for my job, I'm sometimes getting paid in cash. Euro notes, US Dollars, Canadian Dollars etc. With the way banks run these days half the time you cant even deposit your own money into your own account! Covent Gdn FX makes that a thing of the past. Friendly, efficient, and VERY good rates, what more could you want? YES, you can even POST your notes to them! Finally a company that knows what 'customer service' means!! Mark, Juliana, and the whole team.. thank you!

Great service from these guys and it was the best exchange rate I could find. I pre-booked my order online, then took the cash to their office a few hours later that afternoon and the money was in my account the very next morning. They were helpful and friendly and I got a bonus free pen ; )

Best rates in the UK and outstanding customer service from their agent Juliana who could not have been more helpful efficient and friendly. She should be highly commended for her ability to promote the company brand and achieve return custom in the future.

We have just sold back some currency we had sitting in a drawer and received excellent service from Coventgardenfx.

Would certainly recommend and use again in the future.

Best people and best deals on the market. Sterling and caring service which is hard to find these days. I am lucky to have found Covent Garden FX. Juliana is a superstar.

I used Covent Garden to sell back my euros as they had the best rate, I was nervous about sending money through the post . Unfortunately my order wasn’t received that day despite using guaranteed by 1pm and Royal Mail had no update on the tracking. I rang and spoke to Juliana to let them know and she was ever so helpful and made a note on my account. I was anxious as it was worrying so much money was lost. Luckily by the next day Royal Mail updated saying they had sent it to the wrong sorting office and was on its way to the right one. My money arrived a day later and my original buy back rate was honored, Juliana rang me to let me know my order was received. This put my mind at rest. Great customer service going above and beyond! Thank you so much. We also bought the original euros from here and it was dispatched in no time. Highly recommend and will use again.

Got one exchange rate online and was asked to fill out a large transaction fee form. We also spoke to 2 people on the phone ahead of arriving in store.
When we got into store we were told the rate would have to be different (a lot less) due to the denominations of notes that we brought in. This was not specified anywhere online, nor was it asked when we spoke to members of the store team on the phone prior to leaving home. I’m assuming this was due to the additional work they would need to do in running the money through a money counter. (Not even counting by hand so I don’t understand why it is additional work). Basically ended up getting the same rate that we would in going anywhere else. Absolutely no point in coming all the way to central London to exchange money with them unless you are wanting to get the same rate that you would at anywhere else - they advertise they have the best rate then give you the same rate as others. We had no choice than to exchange with them as we travelled over an hour into London solely for this purpose.
The staff were dismissive and did/said nothing to explain or appease the situation. We were told it was the managers decision and no point in discussing with him as he was “just a pair of hands”. We basically got penalised for something that wasn’t a fault of ours (as they did not specify they needed this information anywhere) but required more work for their machines. So even though it says “no commission“, they basically make their commission in giving you a lesser rate at the end.
You also have to wait to receive your money - we brought in on a Saturday and was told we would get it “sometime in the week” - it arrived Wednesday evening.
Would never patronise them again.

Juliana was the person dealing with my order and I can honestly say she is a delight to deal with and very professional. Great company and great exchange rates!

Saw the reviews of Covent Garden FX and can confirm they offer superfast hassle free delivery and good competitive rates that beat the usual high street outlets. Communication is great and they answer any query very quickly .Will definitely use in future for Euros .

Really good rates on top of excellent helpful service

Best rates better than post which is complete rip off will recommend to anyone
Rus