Coutié Reviews 

367
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This was an international purchase agreement. These types of transactions can take weeks to conclude. With COUTIE, I paid for the product and received in about two weeks. Packaging was great. Cus... See more

Rated 4 out of 5 stars

Communication around receiving my order and an expected delivery time would have been welcomed. I understood the timeframe that's given for custom products, but it would have been nice to know. As l... See more

Rated 5 out of 5 stars

Shoes are awesome. It took some time for them to deliver them from Germany to the US but so there were a few days between ordering and the box finally being marked as shipped but from then on things h... See more

Rated 5 out of 5 stars

I had a query on the sizing for a pair of trainers I ordered. They were a gift for someone else, so I requested clarification on something. I received a clear and easy to follow answer within a few ho... See more

Company details

  1. Clothing Supplier
  2. Clothing Store
  3. Jeans Shop
  4. Men's Clothing Store

Written by the company

Ready-to-wear label from Stuttgart, Germany creating modern menswear with a strong focus on quality, fit and innovation for an every day living. The Coutié customer always gets more than what he pays for.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(367)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointed

2 stars because the design is so cool.
- 3 stars because the image was delaminating before I even opened the package.
I am afraid to wear them because the image will be in tatters within a week or two.

Great idea, poor execution

13 January 2025
Unprompted review
Coutié logo

Reply from Coutié

Hi Shawn,
we're very sorry to hear that you're having an issue with one of our shoes. Unfortunately, we haven't been able to find any message from you that would have allowed us to assist you. For this reason, we've just sent you an email asking for more information. We'll surely find a quick solution for you. :)
Best regards,
Coutié Customer Service

Rated 5 out of 5 stars

Rapid dispatch and delivery

Rapid dispatch and delivery, no issues.
The only criticism l have is l was unable to figure out how to switch the language from German to English. Other than that, it was a fairly easy and straightforward purchase.

15 November 2024
Unprompted review
Rated 4 out of 5 stars

Fast delivery

Fast delivery, secure and easy to track. Not 5 stars because the orange color is not exactly like in the photos. But still nice design and quality. Thanks.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Super fast delivery to Brazil

I was very surprised how fast the handling and shipment was. I bought it on a Thursday night and by Wednesday morning it was delivered with care and as expected. It was a present for my nephew and he was super happy as we couldn't find his size in Brazil. Too bad Brazil charges outrageous import fees that costs more than the shoes, but that is not Coutie fault. Very happy, would definitely use them again.

8 November 2024
Rated 1 out of 5 stars

Zéro !!!

I didn’t received my package !!! I’m not satisfied at all !!! Watching for the tracking and I dont know where it is !!!! It indicates that the label has been created and is waiting for the carrier !!!! This is absurd !

10 November 2024
Unprompted review
Coutié logo

Reply from Coutié

Hi Pauline,

we are very sorry you have a problem with your order. You ordered a "Made to order" product, which usually takes 5-9 workdays until it gets shipped, as noted on the product page. As I can see the order was delivered within the specified period. You also did not reply to our emails providing all the help, so I guess everything is fine now :). If not, please reach out to our Customer Service.

Best regards,
Coutié

Rated 4 out of 5 stars

Vans are great, Communication not so.

Communication around receiving my order and an expected delivery time would have been welcomed. I understood the timeframe that's given for custom products, but it would have been nice to know. As luck would have it, it didn't take long to have them shipped and arrived approx 5 working days after receiving notification that they were in the air.

Now that I have my custom Vans I couldn't be happier, they look and feel great. Glad to have come to Coutie for these. Most likely won't be my last visit to their store in the future.

4 November 2024
Unprompted review
Rated 3 out of 5 stars

the service was good

the service was good, my complaint is that its a totally different colour than the picture, it looks very yellow online but orange when it arrived. I wanted to send them back but postage & import fees too expensive, paid a lot for the trainers, would have been better for the colour grade on the photo to be as accuarate as the product

1 August 2024
Unprompted review
Rated 3 out of 5 stars

Differents parts of the shoes already…

Differents parts of the shoes already falling appart, wear only 1 Time ... Disapointed

28 July 2024
Coutié logo

Reply from Coutié

Hi Théophile, we are very sorry you got a problem with one of our products. We'll reach out to you by email to see if we can help you. Best regards, Coutié Customer Service

Rated 5 out of 5 stars

Excellent shop

Excellent shop, perfect packaging and timely shipping, the products are beautiful and of excellent workmanship. I highly recommend this store and will definitely make new purchases!

14 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look