The Cotswold Company Reviews 

32,283
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,584 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and efficient delivery teams who handle furniture with utmost care, placing items precisely where requested and clearing away all packaging. Shoppers also highlight the friendly and knowledgeable in-store staff, noting that assistants provide excellent guidance without pressure during purchases. However, some reviewers were not happy with occasional delivery delays or scheduling adjustments. A few people additionally noted rare problems concerning product durability or unexpected assembly challenges. Despite these minor hiccups, everyday consumers remain thoroughly impressed by the consistently high overall quality of the furniture items.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire shopping and delivery... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are consistently polite,... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the... See more

Service

Customers report highly satisfying and professional experiences with the service provided. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the solid build and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... See more

Rated 5 out of 5 stars

The Classic Double Larder is a fantastic product, we’re v.pleased. The customer service to arrange delivery was great. The standout was Ian and Gareth delivering our item from Cotswold Company. It’s... See more

Company replied

Rated 5 out of 5 stars

Great delivery service by Ryan & Chris , what a team these guys are , was very careful installing our furniture and taking away all the packaging , even brought us a bag of fudge 😛 thanks guys your a... See more

Company replied

Rated 5 out of 5 stars

Two greats guys delivered our new furniture. Meticulously unpacked and bought into our lounge. Both were very careful, polite and conscious of our decor, especially as it was not a straightforward l... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

32K reviews

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Asks customers to review

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4.7

All reviews

(32,283)

5,341 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service. Gary and Jake were excellent, efficient and took away all the debris.
Delighted with my sofas too!

21 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Nicki,

We're so pleased to hear that your delivery service was excellent and that our team members were efficient and took away all the debris. It's wonderful that you're delighted with your sofas too!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Bryan and Demetris are a credit to the…

Bryan and Demetris are a credit to the company and should be praised for their professional work on the delivery . Both friendly and helpful and took time for us to thoroughly check the goods.

21 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Penny Willsher,

We're so pleased to hear about the professional work on your delivery! It's wonderful that our team members were friendly and helpful, taking the time for you to thoroughly check your goods.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent and friendly service in store

We were welcomed to the store, given time to look around and when we indicated that we had some questions Paul(Foxall) was really helpful. He had plenty of time for me, answered questions, made suggestions and smoothly delt with my purchases. The only downside to the experience was that one item I particularly wanted was out of stock, but after a bit of research Paul said the items were likely to be available in the New Year.

20 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Tom Dean,

We are so pleased to hear about your positive experience in our store. It's wonderful that our team member was able to provide such helpful assistance and make your visit a smooth one. We appreciate your understanding regarding the out-of-stock item and hope it will be available for you soon.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Outstanding professional service

Debra, Darren, Erin & Joe were each 100% professional & 100% understanding.
There had been mix ups which were entirely of my making & all four of these wonderful people helped me to resolve the mess I had made.
I cannot commend them & the Cotswold Company enough. How marvellous to find such service.

20 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Anne Fox,

We are so pleased to hear that our team was professional and understanding, helping to resolve the mix-ups. It's wonderful to know that you found such marvellous service. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Beautiful furniture and efficient delivery

Beautiful furniture, feels solid and strong. Delivery was very efficient. They arrived in the delivery slot and took the furniture to the rooms we wanted it in. Friendly and considerate staff (Ross and Gavin). Would happy buy from Cotswold Co again.

20 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Lucy Banks,

We're so pleased to hear you love the beautiful furniture and that it feels solid and strong. It's wonderful that your delivery was efficient and that our staff were friendly and considerate. We appreciate your kind words and look forward to your future purchases!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Bryan & Demetris were fantastic

Bryan & Demetris were fantastic, professional and did a great job and delivering multiple large items of furniture into our new home. Really friendly people that align with the quality of the product.

21 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Matthew Harris,

We're so pleased to hear that our delivery team was fantastic, professional, and did a great job with your furniture. It's wonderful that they were friendly and aligned with the quality of our product. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 4 out of 5 stars

Cotswold Company delivery.

They were very friendly and efficient on the phone to arrange delivery as we had to change the date several times. The Drivers let us know roughly what time they would be with us. They arrived on time. The kitchen larder cupboard was a very large piece of furniture. They planned how they would get it into the correct place and brought it in very carefully. They took all packaging away with them. We were extremely happy with there service. Unfortunately the shelf fittings were not sent. They checked the van to make sure they hadn't come off. They were very apologetic, and advised they would contact Head Office to get them sent to us ASAP.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery tram

Exactly on time, lovely polite and friendly guys. Happy to place item where I needed it. Thank you Maciej and Dan

21 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Customer,

We're so pleased to hear that your delivery was on time and that our team members were polite and friendly. We're also glad they were happy to place your item where you needed it. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great Products and Customer Service

This is our third time ordering from The Cotswold Company and once again we’ve had a great experience.

The quality of the products is excellent and we’ve always been really pleased with everything we’ve bought. Customer service has also been excellent – friendly, helpful and easy to deal with.

It’s lovely to find a company that offers consistently good quality and service. We’ll definitely be ordering again!

23 July 2026
Rated 5 out of 5 stars

As always entering Cotswold is serene…

As always entering Cotswold is serene and calming experience. Immediately greeted by a smile and enquiry of help required by a charming assistant. Help was given in securing exactly what I had chosen and then beautifully packaged whilst having a pleasant chat. A favourite store for me when thinking of gifts also.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, surveyed area before bringing in furniture.
Took great care delivering to first floor.
Explained use of wall fixings.
Friendly and polite.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Another good experience at Cotswold

The store enables us to see furniture in reality rather than purely online. This is important to make the right decision. The store has a great selection of products, is inspiring and pleasant to be in. Staff are skilled in knowing when to help and when to give customers time to think. Staff are knowledgeable, helpful and friendly. This is our third or fourth visit and the standard of service and experience remained just as high as ever.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery.

Said and Jermaine were very friendly and extremely helpful.

21 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Redford Lee,

We are so pleased to hear that our team members were friendly and extremely helpful. Thank you for sharing your positive feedback with us!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 4 out of 5 stars

Notification issue

I wasn’t told the arrival time so was woken up by the delivery guys call early in the morning.

However Ross and Gavin were fantastic, helpful, efficient and polite.

21 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning SXM,

We appreciate you sharing your experience. We are sorry to hear about the early morning disturbance. We are, however, delighted to know that our team members provided excellent service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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