Costa Reviews 

At Costa M6 Toll road yesterday. Want to say thanks to George for brilliant service and help to my wife and I,
He saw me struggling with a walking stick and immediately offered to bring our drinks to the table.
🤜💪

Costa, Next Store, Fort kinnaird, Edinburgh.
I would like to take this opportunity to compliment the staff at the above store, in particular, Marnie and Ryan who, always go above and beyond in the service they provide, they are a credit to your company.
Please pass on our thanks to them on a job well done
Eddie Carlaw

Every time i visit my local Teesside retail Costa for some food and a drink i find the staff are always sweeping up whilst we are eating!!! The dust goes in the air and my partner is asthmatic and makes him cough. It seems to be a regular occurance. Is this because no cleaning staff are employed and the cleaning of the floor should really be done when the cafe is closed. Maybe the staff want to get away on time and do not get paid after a certain time.

Good coffee, amazing staff at my local Costa (main reason I keep going), but needs more variety in selection of food and WiFi is quite slow

I would like to commend Agnieszka and Rekha at Costa Coffee in the Yiewsley Tesco branch for their outstanding customer service. They are always incredibly friendly, welcoming, and positive, creating a warm atmosphere for every customer who walks through the door.

Their professionalism and genuine kindness never go unnoticed. They consistently go above and beyond to ensure customers have a pleasant experience, always serving with a smile and taking the time to make everyone feel valued. Their positive attitudes and excellent service are a real credit to Costa Coffee.

Agnieszka and Rekha truly make a difference and are a big reason why customers keep coming back. Thank you both for your hard work, dedication, and for brightening people’s days with your exceptional customer care.

Costa Northampton customer service poor , hot chocolate has to be war for kids not hot for adults

Toilets in Newton Abbot at the kingsteignton store are disgusting why isn’t there a cleaning sheet put up so every member oof staff signs to say they have checked them,I really think this should be done.

Hi I've been going to wisbech drive thru costa they are excellent Always they put my sweetners in every time Always hot 🔥 and creamy just how I like it well done to all staff brilliant regards karen 😊

Just been to Costa in Croft retail park, only to be met by the most rude and argumentative staff member named Jess.
I asked for a single shot skinny latte extra hot for my friend, and she said I need to know what drink you want. So I repeated the order and stated I wanted it medium. I then asked for a medium latte with an extra shot, and she quite rudely said it already has an extra shot in it we do two, I did have to ask her to repeat herself as I didn’t quite catch what she had said, due to her accent. When I heard her I then responded yes I’m aware I wanted 3. She then rolled her eyes at me and the other staff member took over to take payment.
I have to admit I’m not used to this kind of service at Costa as the staff a Birkenhead pyramids are so helpful and always smiling. This girl Jess was rude and Combative.😞

I've been a regular customer at Costa for many years. I like the coffee, the service is always pleasant and generally all good. But..... today I paid £6.05 for a Chicken and Bacon toastie.

I know that energy costs have gone up, and staff costs, but £6.05 tells me that it's the last time I'll be buying lunch at Costa. The toasties are nice, but they're not THAT nice !

Excellent, friendly service. Lovely coffee.

Costa’s new cafe on the outskirts of Norwich is amazing! All the normal drinks, sandwiches and goodies are available as you would expect and the staff are amazing! So friendly and helpful, this is our new favourite place!

What a fabulous Costa, we visited on a Saturday for brunch and high tea later , as we were at a local festival. Lovely atmosphere, fresh, clean comfy indoor, casual seating outdoors too if needed.
Excellent value piping hot latte and super fresh tasty good value sandwiches, toasties and sausage rolls. What also made this visit great was the friendly, polite fabulous service from Jacobb, so welcoming , caring and affable. He should be spolighted as how staff should be with customers. An absolute pleasure yo visit all round. Well Done

I would like to make a complaint about my experience at Ealing Broadway Shopping Centre.

I visited one of the coffee outlets and wanted to redeem my free latte voucher. After ordering a coffee at the till, I was informed by a member of staff that I could not use my voucher because “too many people had already used it.”

I found this explanation unacceptable. The voucher was valid and I expected it to be honoured according to its terms and conditions. Refusing a valid voucher because other customers had already redeemed theirs is unfair and misleading.

I would appreciate an explanation of why my voucher was not accepted and what action will be taken to resolve this matter. I would also like to know whether I can still redeem my voucher at a later date.

I look forward to your response.

Most disappointing, ordered 2 salted carmel frappes as treat, which i have had before and usually good, Costa Erneside, Enniskillen. On this occasion many customers after me got their orders first. Finally got them and they were just like cold milk, watery, the flake was rolling about in bottom of cups. If you can't make it right just open your mouth and tell me, could have changed the order. £11 for flavoured milk.

De big dishes, sate.. the arripa, the pastries. Its all with gooood flavour. And beautiful tastes. Better then my moms cooking and she cookss great. Een 11/10 geweldig!! Beter elke keer weer

Costa have decided to remove the raisins from their flapjacks and change the recipe. Used to love these and would eat several a week. Utterly vile now. Dry and stodgy.

Not surprised to see so many 1 star scores. I've just had terrible service in Costa, Marple Stockport.Waiting over 15 minutes for a takeaway cappuccino that never arrived. A couple who ordered after me were served first. I got a refund and won't be going back. 6th June 2026

I went to a Costa drive through in Haverfordwest, Pembrokeshire. When I asked for sweetener to be put in, the young lady at the window said they were not allowed to open the sachets and put them in, so I was given the sachets and had to stop the car up the road and add the sweetener myself. That's like having a MacDonald's drive through and being given the bun and burger in different containers and you needing to assemble the burger and finish the job yourself. What is the point in a drive through coffee shop if the product is not ready to consume on pick up? Totally pointless. The coffee, a latte, was gritty.

Visited Costa on Penarth road Cardiff today. The barista was more interested in her aura than making me the coffee I asked for. She took ages and couldn’t be bothered to fill the glass.