Cophall Park & Ride Gatwick Reviews 

2,985
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,397 reviews, reviewers overwhelmingly had a great experience with this company, mentioning the reliable and professional service. Customers frequently mention that the online booking process is remarkably simple and straightforward, while the staff are consistently described as exceptionally friendly and helpful. People also deeply appreciate the regular shuttle buses that provide a very convenient, efficient, and quick transfer straight to the airport terminal. However, some customers also noted occasional delays during peak periods when the car park was exceptionally busy. Some reviewers were not happy with specific instances where vehicles experienced unexpected battery troubles or required extra waiting time before being brought around.

What people talk about most

Service

People report positive experiences with service, highlighting regular shuttle buses and straightforward... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently polite,... See more

Booking process

Users describe positive interactions with booking_process, highlighting that reservations are quick and... See more

Location

Clients share ambiguous opinions on location, noting it is close to the airport and very easy to find.... See more

Price

Customers consistently note positive experiences with price, highlighting that the rates are very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied

Rated 5 out of 5 stars

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more

Company replied

Rated 5 out of 5 stars

Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from th... See more

Company replied

Rated 5 out of 5 stars

Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,985)

1,313 reviews in the last 12 months

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Rated 4 out of 5 stars

good place to park for Gatwick airport

good place to park for Gatwick Airport

16 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're glad our parking was convenient for your Gatwick Airport trip. We appreciate your positive feedback.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy booking

Easy booking.
Also, I had a concern about the length of our vehicle so I emailed to clarify and got a very quick response.
We used Cophall for our last holiday and will use again for our next

3 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear that our booking process was easy for you and that we could quickly address your vehicle concerns. We appreciate your continued trust and look forward to welcoming you back for your next holiday!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Our flight coming home was delayed by 6…

Our flight coming home was delayed by 6 hours and Cophall were so understanding and didn’t charge us any extra .

22 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so glad we could assist you during your unexpected delay. We always aim to be understanding and helpful. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy Booking.

Easy booking experience. Used before and excellent service.

15 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that you found the booking experience easy and that you consistently receive excellent service from us. Thank you for your wonderful feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy and stress free

Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from the airport, we were back in our car within 20 mins. All of the staff were very useful and friendly. Thank you so much. Will definitely be using again.

10 August 2026
Unprompted review
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so delighted to hear that your experience with us was stress-free and that you found our service to be reasonably priced. It is wonderful to know that our team provided helpful and friendly service, and that your transfers were efficient. We truly appreciate your kind words and look forward to welcoming you back again soon.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Takes the worry out of finding a…

Takes the worry out of finding a suitable place to leave our car knowing that it's safe and the bus to and from airport very reliable

17 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you felt reassured about leaving your car with us and that you found our airport bus service reliable. Your peace of mind is important to us!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Easy to book and the whole process is…

Easy to book and the whole process is very good from arrival to exit

13 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found the booking process easy and that your entire experience, from arrival to exit, was very good. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Fine tuning required....

Competitive pricing.
Transport to the terminals is regular - though we have noticed that the top rack of the luggage hold can be a tad in-accessible as you are asked to lift your, what could be, large and heavy suitcase to the height of your shoulder and beyond. Also, if it full then invariably any wheeled suitcase left outside of the luggage area likes to roll around and knock into people. Perhaps the driver could assist with the luggage , or at make this service available to customers please.

8 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We appreciate you sharing your feedback regarding the competitive pricing and shuttle service. We understand your concerns about the luggage rack accessibility and the movement of suitcases.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

It is very easy to drive and good…

It is very easy to drive and good service

12 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We appreciate your positive feedback. We are happy to hear that you found our service easy to use and that you received good service.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

I have used Cophall parking 4 times now…

I have used Cophall parking 4 times now and gave always been impressed with their prompt efficient service from online booking, arrival and transport to Gatwick and returning to Gatwick and prompt pickup to collecting my car. Always recommend!!!

11 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

It's wonderful to hear that you've consistently been impressed with our prompt and efficient service, from online booking and arrival to transportation to Gatwick and back. Thank you for your continued recommendation!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Used them for years

Used them for years, safe and reliable

17 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We truly appreciate you taking the time to share your positive feedback. It's wonderful to hear that you've found our service to be safe and reliable over the years.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Incredibly helpful at check in & more…

Incredibly helpful at check in & more so when I asked a young lady to help me with a birthday card for my Mum which I had left on my dashboard
Sometimes the smallest things make a huge difference

17 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so glad to hear that our team was incredibly helpful during your check-in and especially with the birthday card for your Mum. We truly believe that small gestures can make a significant difference, and we are delighted we could assist you. Thank you for your kind words.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

All as expected from a highly recommend…

All as expected from a highly recommend car storage near LGW.
Leslie

10 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear we met your expectations for car storage near LGW. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Reliable service We have used this…

Reliable service We have used this company for several years and never been disappointed.

3 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that you've consistently had a reliable experience with our service over several years. Thank you for your continued trust and loyalty!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

I have used Cophall a few times in the…

I have used Cophall a few times in the past. Always had great service. Great care taken of our cars. Booking and the ready of the service is really straightforward.

17 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you've consistently had great service and that your cars have been well cared for. It's wonderful to know that booking and the service itself have been straightforward for you.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent service as usual full peace…

Excellent service as usual full peace of mind leaving your car here
Many thanks

17 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you received excellent service and that you have full peace of mind leaving your car with us. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Friendly team and reliable service

Friendly team and reliable service

9 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so happy to hear you found our team friendly and our service reliable. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great experience as always

Great experience as always

7 August 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear you consistently have a great experience with us! We truly appreciate your continued support.

Cophall Park & Ride Gatwick

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