Coolblue Reviews 

This is by far the worst shopping experience I’ve ever had. Through my company, I had a credit to purchase a phone, and the process was extremely frustrating. I had to contact them over 10 times to resolve issues with the credit. I’m absolutely dissatisfied with the service, support, responsiveness, and overall experience at Coolblue.
Additionally, the prices are noticeably higher compared to other stores — in some cases up to 600 euros more. The stock is limited, and the overall service is surprisingly poor and disappointing. I strongly advise against shopping at Coolblue.

Delivery is always on point and fast. Also the website search engine was greatly improved lately so props for that!

I just wanted to share how satisfied I am with the delivery of my recent order.

The process was quick and efficient, and everything was handled in a very organized manner. I truly appreciated the consistent communication throughout it made the experience smooth and worry-free.

Thank you for your outstanding service!

Good web site.
Accurate info on the web site.
Fast and easy payment process, fast delivery in Belgium.

TV conforme a la description sauf le socle qui ne correspond pas aux photos de l'offre. Un bonus surprise de Toshiba?
Fonction smart via VIDAA ok, installation facile via l'app mobile.
Bluetooth audio faible si la connectivité wifi pour l'image est minimale.

Good service, I ordered a phone my first time on coolblue, and it was delivered the next day :)

Very prompt delivery, good prices and excellent communication.

I picked up the product at the Kuurne store. The staff member was extremely helpful and provided some valuable tips. Overall, a very positive experience.

+My experience in store is always the best I have come across in Brussels. Highly recommended. The people are kind, knowledgeable and helpful.
-I arranged for a home delivery on a Sunday. Half arrived on Sunday as planned. Half I am still waiting for, it is next Wednesday and no news about the date it will be delivered.
I was going for a 5, wanted to give a 3.

Service was friendly, on time, and professional. Absolute gem of an online store. 100% recommended.

Great experience the whole process of buying at Coolblue.

Ordered 11pm, delivered 10am next morning. You can't ask for more!

Shopping with Coolblue is always a pleasure. What I appreciate the most is the peace of mind I get after making a purchase — their customer support is truly reliable and responsive.
Also, their delivery is always accurate and on time, which makes the whole experience even better.
It’s not just about buying a product, it’s the confidence that if something goes wrong, there’s a strong team behind it to help.
Highly recommended!

Very satisfied with my first purchase from Coolblue (the store on Avenue Louise). I bought a Sony DVD player and HDMI cable.
The customer service was excellent. I was given helpful advice and my questions were answered with patience. Very different to my experience at FNAC the same day.

I love Coolblue, but never order something for Sunday, because then instead of using their own delivery service, they’ll give it to bpost, and it will never arrived. Still haven’t got my product yet.

Quick service . Great value . Good price .very helpful staff .lovely website easy to understand

I am a bit concerned, as I ordered a very expensive phone and when it was delivered to me, the person did not ask for my id, did not ask my name and did not let me sign for delivery. It could be anyone else from my house going downstairs, we have a collectors office in our building, so it could be nit even a neighbour (and btw I don't know my neighbours) just a passer-by, that could take my phone and leave. And delivery person also left very quickly and then sent me "proof of delivery" which is not proving anything and was not signed by me. I believe items worth more than 1k eur should be treated a bit more carefully.

We always buy from coolblue because the price and availability of the items are good and mostly from the sales person are friendly and very informative except for the visit we had last week to buy an iPad for my son. I tried to ask about the warranty and it seems like the sales person does not want to spend time to explain and just showed us the screen. Like he does not know what is it.

I ordered a second chance robot vacuum cleaner on line and it was delivered the next day as promised. Unfortunately the dust box filter was missing. I reported it on the web site and selected a replacement with the same model from the options available. I was promptly issued with a return label and returned it at my local post office. Two days later I had a new replacement. As an English expat I am pleased that they have a web site in English.

Bought a monitor at could blue and the process was smooth and quick. The price was good, the product arrived in the next day and I will definitely consider Coolblue as my first option when I need new gadgets.