Coolblue Reviews 

This company keeps customers happy by giving them the option to return products they are not satisfied with!

I needed a multi-function inkjet printer to share on the wired (ethernet) LAN of my home office. I also have Wi-Fi but not everywhere in the building.
I checked the Coolblue site and selected the Canon Pixma TR7650 based on the published specs I found there (included: "1 ethernet socket").
The printer arrived the next day. But, there was no ethernet socket, Wi-Fi only!
I called the helpdesk in Antwerp who answered quickly, immediately recognised the error and apologised. We discussed a solution of a local Wi-Fi access point connected to the nearby LAN wall-socket BUT, then the Coolblue next level expert in the call said that the printer can run only in direct connection mode, and not as a network device - so I should return it and choose another model.
I was not convinced and checked Canon's USA site which made it clear that it CAN run as a network printer and is designed to!
I have now successfully done this and it works fine.

So, very responsive and friendly helpdesk - which was truly great - but 2 instances of incorrect product information.

Coolblue kept me very well informed about the expected delivery date and time of my purchase. I received emails and an SMS 15 min before delivery, so I could be ready to receive it. Excellent service.

I haven't unpacked the product yet, all I can say is the order and delivery were great, as usual

I have ordered 12pcs Miele detergent through their website. 3 were damaged and the delivery repackaged by bpost with a letter saying the product already arrived damaged at bpost. It is not possible and does not make sense to return damaged detergent through their regular returns process. Call to customer service did not deliver result - have to write to customer service in Belgium. Done that twice with pictures and order number - no reaction. Fraudsters!

Dear Coolblue Team,

I’ve been a loyal customer for many years, and I want to thank you for being such a reliable and loyal company in return. I truly appreciate the good communication, excellent service, and all the positive experiences I’ve had with you over the years.

It’s a pleasure to remain your customer, and I look forward to many more years together.

With gratitude, pavlo kremin

I bought a kitchen hood from Coolblue that broke after 2 days. I paid €306 (including €250 with ecocheques). After returning the heavy product twice and losing installation costs, Coolblue refunded only €56 and forced the rest into shop credit.

This rule about ecocheques refunds was hidden and not shown at checkout. For a defective product, EU law says customers are entitled to a full refund, not locked credit. Very unfair and non-transparent. I will not buy from Coolblue again.

Nice and easy to use. AC adaptor was missing. Packing was not appealing.

VERY satisfied customer since 12+ years.
Coolblue is not always the cheapest supplier, but certainly the most efficient, reliable and enjoyable.
What more can one want?

"Does what it says on the tin ..." with a smile!

The product I ordered was available the next day day as promised.

I had an issue with my vacuum cleaner. Everyone working in the store was super friendly and professional. They helped me with everything. I received a new vacuum cleaner. I'm very satisfied with the after-sales service. I would rather pay more at this store when purchase something than at a different one because I know I will be helped when I need it. I highly recommend this store to all my friends and acquaintances.

Prompt delivery. Good price.

The store clerk was really helpful about a different items we needed. Some items were available in the store, others needed to be shipped from the warehouse. The items were delivered at the wrong address. Checked my online account: everything was filled in correctly. Tried calling Coolblue to get clarification on the matter, and avoiding it from happening again. No answer

I bought a very expensive item on Coolblue. They said it would have been delivered the day after, it is usually their policy. But currently the package is lost, not even an update.
I will never use this horrible service again. I just regret to have used it.

The website was easy to navigate, as was comparison of products. The detail available is extensive and informative. Check-out was simple and the communication following my order was just as I needed. Coolblue will continue to be my website of choice for checking up on and/or purchasing electrical items.

The man that was at the first stand at the door was extremely rude. It felt like he was going to be aggressive with me. I was with my mother and felt unsafe, I don't know why he was so mean to me.

Afterwards, I went to ask another person if the microphone I wanted was in stock. The person said NO. Without leaving the store, I checked online, saw it was actually available, bought it via my phone and went to do the line (again). The person who made me lose my time didn't even say sorry. It's like no one has manners in this store.

Everything was as expected. Follow-up of the order and delivery to the bpost dropoff was on schedule.

This is by far the worst shopping experience I’ve ever had. Through my company, I had a credit to purchase a phone, and the process was extremely frustrating. I had to contact them over 10 times to resolve issues with the credit. I’m absolutely dissatisfied with the service, support, responsiveness, and overall experience at Coolblue.
Additionally, the prices are noticeably higher compared to other stores — in some cases up to 600 euros more. The stock is limited, and the overall service is surprisingly poor and disappointing. I strongly advise against shopping at Coolblue.