Our local staff at Cook are very helpful. The quality of the food is always consistently good. It’s worth the money. From order to collection I am kept fully informed. Occasionally we have had availab... See more

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Company details
About COOK
Written by the company
How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK
About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.
Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.
Written by the company

Contact info
The COOK Kitchen, ME10 3HH, Sittingbourne, United Kingdom
- 01732 759000
- enquiries@cookfood.net
- www.cookfood.net

Award-winning frozen meals & puddings
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Tasty choices for one person or more…
Tasty choices for one person or more and simply turn on the oven
Satisfied customer
As always, there was so much to choose from plus lots of new options. I received helpful advice/answers to various questions. I also didn’t feel rushed whilst taking ages to make my selections.
Great food great customer service 😊
Great food again
Saleslady was polite and knowledgeable…
Saleslady was polite and knowledgeable about the product we were purchasing. She allowed a discount based on our post code even though we did not have
the discount card with us.
The meals just keep getting better and…
The meals just keep getting better and improving all the time with such imagination.
My favourite at the moment is portobello mushroom risotto.
May use AI-assist with repliesRead more
Delicious cake with a downside
I’m not sure whether you are looking for reviews of your products or your shop/staff. I recently purchased cakes for a birthday celebration and all were delicious, the only downside being the chocolate and raspberry roulade which fell apart when trying to slice it, meaning everyone just had chunks of cake on their plate.

Reply from COOK
The order was easy to place and quality is top
The order was easy to place and alternatives were provided for items that were not available. Prices are fair and the quality was noticed by our guests. I have ordered many times and our club's guests enjoyed every single time.
Fantastic staff and really good food
Great Food
Wide range of products in all sizes. Quality always of a very high standard otherwise I would not buy them. I have shopped at Cook since you first began and so know the range quite well.
GREAT VARIETY OF CHOICE
GREAT VARIETY OF CHOICE
MEALS FOR ONE JUST RIGHT SIZE
CHANCE TO EAT MORE EXCITING MEALS WITHOUT HAVING TO BUY INGREDIENTS THAT I MAY NOT USE AGAIN.
TIME SAVER
Great to deal with
Great service and efficient delivery. All well packaged and polite drivers.
Quality of food is excellent.
Absolutely fantastic service,
Absolutely fantastic service,
Excellent food .
Definitely going back
Always good
Always good. Couldn’t live without “Cook”. Wish there was one nearer to me (in Ealing)!

Reply from COOK
Delicious curries
Delicious curries. Very good value. My local COOK in Surbiton is always very helpful and a joy to shop at. Always a relief to have something in the freezer on the frequent occasions when I don't want to cook.
Quality food and quality service
Quality food and quality service by very helpful staff.
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