Contact Security Services Reviews 1,060

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the efficient and smooth user experience, from initial contact to installation and ongoing maintenance. The customer service team and field engineers are frequently described as friendly, knowledgeable, and dedicated to providing a high standard of care. Reviewers often mention the punctuality of engineers, their thoroughness in explaining systems, and their respect for customers' homes. The company's proactive approach to service and commitment to customer satisfaction are also frequently noted.

What people talk about most

Service

Reviewers express high satisfaction with the service, consistently highlighting its excellence and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's proactive... See more

Customer communications

Clients share positive opinions on contact. Many customers have been with them for several years, some for... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpful,... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe an excellent experience from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived on time. Exceptionally nice young man, who did the work with no fuss whatsoever. Changed batteries in our key units on request without query. He gave you the impression we were dealing with a... See more

Company replied

Rated 5 out of 5 stars

I have used this company for 14 years and they are by far the best company I have dealt with. They clearly dedicate themselves to first class customer services across their entire workforce and includ... See more

Company replied

Rated 5 out of 5 stars

We compared services and prices with other providers and found CSS to be much better value for money. Their service was excellent from the first telephone call to the engineer who fitted the system f... See more

Company replied

Rated 5 out of 5 stars

Great service from Contact Security. Annual service completed by young knowledgeable gentleman. Checked all alarm settings and batteries changed, arrived at time I requested and was done in 20-30 minu... See more

Company replied


Company details

  1. Security Equipment Store
  2. Security System Installer
  3. Security System Supplier

Written by the company

Contact Security Services provides professional security solutions for homes and businessess all over Scotland.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have been a customer of Contact…

I have been a customer of Contact Security for around 7 years and now on my second alarm system after upgrading last year. Whilst the original alarm was very good, the upgraded “Ajax” alarm is so much better with wide configuration options and a very user friendly app, and have been considering the addition of their excellent cameras for complete peace of mind.
All staff members I have personally dealt with from the business owner through customer services to the engineers have been helpful, friendly, efficient and competent.
and would throughly recommend Contact Security for all your home or business security needs.

25 March 2025
Rated 5 out of 5 stars

I was impressed by their expertise and…

I was impressed by their expertise and quality of installation. The team operates with a proactive service model that anticipates needs and ensures everything runs smoothly. A truly excellent experience from start to finish—thank you!

15 August 2025
Unprompted review
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team. I'm sure our team will be delighted to hear your feedback also.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

The team is always incredibly friendly

The team is always incredibly friendly, polite, and respectful of my home. On the day of my service, I was running a little late, and the engineer was very kind to wait for me to arrive. The service itself was quick and efficient, and as always, I was left feeling reassured that everything is in perfect working order and my home is protected. A truly excellent and trustworthy service.

23 September 2025
Unprompted review
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for sharing your positive experience with us, we greatly appreciate the feedback.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Have a lovely week.

Laura
Customer Service.

Rated 5 out of 5 stars

Great service

Our yearly service was done with no issues and to a high standard.

6 November 2025
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

Fantastic service

Great communication from the very beginning, with a clear and detailed explanation of the products and services, along with helpful recommendations to meet our needs. The engineers were friendly, professional, and very accommodating throughout the installation process. They did an excellent job demonstrating our new security system, making everything easy to understand.
We were recommended this company by a family member, and we can absolutely see why — we’ll definitely be recommending them ourselves!

28 October 2025
Unprompted review
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team. I'm sure our team will be delighted to hear your feedback also.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

Camera service

Camera service. Excellent service from Andrew.
His arrival was very punctual, cleaned the cameras and checked everything was working efficiently.
Would definitely recommend contact security services

6 November 2025
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for sharing your positive experience with us, we greatly appreciate the feedback.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Have a lovely week.

Laura
Customer Service.

Rated 5 out of 5 stars

Peace of Mind Thanks to Contact Security

I recently had Contact Security install a new alarm and CCTV system at my property, and I couldn’t be happier with the service. From the initial consultation to the final installation, the team was professional, friendly, and really took the time to explain how everything worked.

The engineers arrived on time, worked neatly, and made sure the system was set up exactly the way I wanted. They even helped me set up the mobile app and tested everything before leaving.
I also found their pricing very fair compared to other companies I looked at.

Would definitely recommend Contact Security Services to anyone looking for a reliable, trustworthy company for home or business security.

6 November 2025
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

The individuals employed by this…

The individuals employed by this company are exceptionally commendable. I contacted them regarding an issue with my security camera's WiFi connection. They assured me of their utmost effort, and an engineer, who was en route home, graciously stopped by and resolved the problem. This was a fantastic demonstration of their commitment.

30 October 2025
Contact Security Services logo

Reply from Contact Security Services

Good afternoon,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team. I'm sure our team will be delighted to hear your feedback also.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

Contact security have been with us for…

Contact security have been with us for over 10years. They are consistent with a very high standard of home security and very responsive at all times.

29 October 2025
Contact Security Services logo

Reply from Contact Security Services

Good afternoon,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

First class service as always

First class service as always ! I expect nothing less from these guys now . Never disappointed.

30 October 2025
Contact Security Services logo

Reply from Contact Security Services

Good afternoon,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

Trustworthy Company

Arrived on time. Exceptionally nice young man, who did the work with no fuss whatsoever. Changed batteries in our key units on request without query. He gave you the impression we were dealing with a company we could trust (which I knew anyway)

31 October 2025
Contact Security Services logo

Reply from Contact Security Services

Good afternoon,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team. I'm sure our team will be delighted to hear your feedback also.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

Good service again this year.

Annual service carried out efficiently by a very helpful technician. Very thorough and knowledgeable. Also helped us with queries about the keypad operation.

30 October 2025
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team. I'm sure our team will be delighted to hear your feedback also.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for sharing your positive experience with us, we greatly appreciate the feedback.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Have a lovely week.

Laura
Customer Service.

Rated 5 out of 5 stars

Feedback

Been with company few years now l have always been happy with service they provide
Many thanks team
Mr Patterson 👍

18 September 2025
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

The engineers were friendly and…

The engineers were friendly and effective and went above and beyond to ensure our installation was done to the highest standard. The tech is also great. Would recommend.

29 October 2025
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team. I'm sure our team will be delighted to hear your feedback also.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

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