Consumer Cellular Reviews 13,900

It took awhile To determine that my new Moto Phone did not have an eSim card but I made a call and a very smart Customer Service person picked up on it right away. She shipped me out a sim card, I got it right away and my new phone works great.

The positive professional manner and attitude of the CC Team is noteworthy and admired.

However, the grossly oversimplified instructions to activate and transfer data from the phone I am replacing to my new Apple 17e, purchased from CC is NOT appreciated or well received. For the better part of two days I’ve been trying to set up my new phone and struggling to make it happen effectively.

I’ve already called the help Team once and though they helped me…with a positive and helpful attitude… I still am NOT satisfied that my new phone is working properly. Of course the initial setup and transfer process has rendered my old phone useless…except as a boat anchor…so I’m left unsatisfied and frustrated.

Transferred my service in less than 1/2 hour. Very professional staff and my new rate is 1/2 of my old service.

The staff at the store was the most helpful,patient, attentive that I have experienced in a long time. I worked in customer service for 20+ years & I have to say the service provided to us was excellent & made shopping & buying 2 new phones and pleasant experience. The anxiety of learning, coming from a flip phone to a smart phone was made very easy,relaxed & enjoyable.
My hats off to the team at the MacArthur Rd. Store Whitehall.

This was by far the easiest time I have EVER had transitioning between phones.

My CSR was excellent. I’ve worked in the customer service industry for several years, and have seen a major decrease in customer satisfaction in just about every industry. It’s great to deal with a company that still practices excellent customer care.

Everything I've done through this company has been so easy. From transferring my old number to them to buying a new phone and the activation... It's been a breeze

Had to call 2 times to help set up my new phone. They were helpful and nice.

have always had Consumer Cellular and because of the great will stay with them,

If I have a question on anything, your support people answer it. I find them friendly and helpful. If they have any questions or need to alert you they do it right away.
You cannot beat the price for us seniors, either. I highly recommend them!

Great customer service

Easy transaction: new iphone 17e. Really don’t care for replacing a phone that still works, but that’s because I’m old enough to remember when phone companies provided hardware that worked FOREVER. It’s a digital age, I guess. Haven’t switched over to the new phone yet, as a charger was not included (just a ubs-c cable). The old charging systems were about 5 watts, and the new phones apparently need up to 40 watts. Pretty bold move to change the entire charging system and then NOT include all necessary hardware. Oh, well, c'est la vie.A trip to Walmart awaits…

Excellent cellular service in town, but poor reception in the outlying areas where I live and engage in outdoor recreation. Customer service was helpful and prompt while I was setting up service, but somewhat hostile and skeptical when I canceled due to cellular coverage issues. I will be charged for a month of service despite canceling after the first week. Coverage maps may show impressive 5G/4G in your area, but the maps don't differentiate between areas that have 5 bars of 5G or 1 bar or less of 4G.

I replaced one of my phones and it was fast and simple to set up.

We have been customers since 2010 and have never had any issues at all with Consumer Cell. Great prices on service and phones. And I have always had a real person to help us through setting up new phones.

Dear Consumer Cellular Team,
I am writing to share my recent positive experience switching to Consumer Cellular after being a Verizon customer for over 20 years.
I visited your store and was assisted by Robert, who helped me transition my service. I was able to keep my phone, my phone number, and all of my apps. Since the switch, my service has improved significantly; specifically, I can now send photos to my friends and family easily, which was a recurring issue I faced with Verizon.
I appreciate the excellent customer service provided by Robert and the quality of your network.
Best regards,

I upgraded from my S24 ultra to a S26 ultra. I'm very happy with my new phone. The graphics are very sharp and clear. The S26 ultra is much easier to hold than the S24 ultra. I started the smart switch using wifi but even with my hi speed wifi it seemed slow. Ive been having some router problems so that's probably why. I switched to using the s cable to finish the smart switch and the data transfer between my phones then finished very fast and smoothly. Happy customer.

Activation of the phone went fairly smoothly. Instructions on how to set up voice mail were not helpful at all. Called customer service and they didn't seem to know what to do for my phone. My sister-in-law finally figured it out. Although using phone for calling "favorites" is pretty simple navigating through menu options and setting up contacts is awkard.

I am thrilled to be a CC customer, they have proven to be inspired by customer satisfaction. My iPhone upgrade could not have gone smoother, I am not especially tech savvy but I set the phone up without assistance, knowing they were a phone call away to answer my call gave me the confidence I needed to succeed!