My CSCS card was about to expire, so I contacted support for help. Joseph Smith was very helpful, professional, and made the whole process quick and easy. He explained everything clearly and helped me... See more
Company replied
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Review summary
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Genuinely helpful Very helpful in sending everything you need via email and carefully laying it all out in an organised and efficient manner. Made the whole process a lot easier and to be frank, j... See more
Company replied
Due to a technical issue, I was unable to proceed using the App, so I called and spoke with Anna James. There were no long wait times or passsing from agent to agent. Anna got straight on with sorting... See more
Company replied
Thanks alot construction worker support team for guiding me through applying my cscs card. It was a smooth process with you guys. Especially I really wanna thank Lucas Parker for solving and helpin... See more
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Company details
Written by the company
construction training proivders
Contact info
14 King Street, International House , LS1 2HL, Leeds, United Kingdom
- 0113 519 9938
- atharv@constructionworkersupport.com
- www.constructionworkersupport.com
4.3
Excellent
723 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Construction Worker Support
Hi, thank you for your lovely feedback 😊
We’re so pleased to hear that Anna James was friendly, kind, and helpful during your experience. We’ll be sure to pass your kind words on to her — it will mean a lot.
We truly appreciate your support 🙏!
Excellent communication and help
I have found booking with relevant courses so simple and the team members are very responsive via email and so helpful. Leo Smith who I emailed recently was prompt in responding and a date change was simple and no trouble. It makes a big difference to small businesses when training providers make things simple and stress free.
19 February 2026
Unprompted review
Reply from Construction Worker Support
Hi, thank you for such a thoughtful review.
We’re delighted to hear that you found the booking process simple and stress-free. Making things straightforward and efficient, especially for small businesses, is exactly what we aim to do. It’s great to know that Leo Smith was prompt in responding and able to arrange your date change without any hassle.
We truly appreciate your kind words and your support. If you need any further assistance in the future, we’re always happy to help.
Blue card renewal
I contacted this company to help me with my blue card renewal. William Jones was incredibly helpful and prompt with his replies to my questions and setting up my modules. Thank you.
19 February 2026
Unprompted review
Reply from Construction Worker Support
Hi Simon, thank you for your kind feedback.
We’re delighted to hear that William Jones was able to assist you promptly with your Blue Card renewal and module setup. Providing clear and efficient support is exactly what we aim for.
We appreciate you choosing us and wish you all the best moving forward.
Responsive & Professional
Rebooking a test for my son, they were very professional and efficient. All sorted via a few emails.
18 February 2026
Unprompted review
Reply from Construction Worker Support
Hi Joanna, thank you for your lovely review.
We’re pleased to hear that the rebooking process for your son was handled efficiently and professionally. It’s great to know everything was sorted smoothly via email.
Thank you for your support.
Anna james
Well i would like to think it was a 5 star rating still havnt recived my card been waiting over 2 weeks
18 February 2026
Unprompted review
Reply from Construction Worker Support
Hi Anthony, thank you for the 5-star rating!
We’re glad to see Anna James made a positive impression. We’ll be sure to pass your feedback on to her.
Efficiency and helpful support
Thank you very much for your assistance. I must say I am genuinely impressed with the eThank you very much for your assistance. I must say I am genuinely impressed with the efficiency and helpful support you provided throughout the entire process. The service has been excellent, and it is truly appreciated. Thank you again. you provided throughout the entire process. The service has been excellent, and it is truly appreciated. Thank you again.
18 February 2026
Unprompted review
Reply from Construction Worker Support
Hi Tony, thank you very much for your thoughtful feedback.
We’re truly pleased to hear that you were impressed with the efficiency and helpful support provided throughout the process. Delivering excellent service from start to finish is what we strive for, and your kind words are greatly appreciated.
Thank you again for choosing us.
Beware - this company is just a middle man
I made the mistake of attempting to apply for my son‘s CSCS card in a hurry, I clicked on the first website after googling ‘apply for CSCS card’. Within a minute of paying I realised my mistake - they had asked for payment without asking for any certificates etc - this company is purely a middle man. Then I realised quite how much extra they were charging - almost double to the actual cost of the card when you apply direct on the official websites. I am more than capable of applying direct and do not need to pay someone to help me!
I then rang straightaway asking to cancel the transaction. I was initially told there was a £24 cancellation fee as they were ‘processing it’. After saying I would cancel my card he then checked with the management and he agreed to reduce this to £10. I then got a confirmation email saying as a goodwill gesture they would only charge the £10.
As I was just relieved to get most of my money back and as I didn’t know what my legal rights were, I agreed and they did honour the refund.
In short, if you need help with the tech ask a friend or family member or if you have any problems go straight to the official sites you will save yourself a lot of money!
22 January 2026
Unprompted review
Reply from Construction Worker Support
Hi SW, thank you for sharing your experience.
We’d like to clarify that we are a legitimate third-party support service offering administrative assistance with CSCS card applications and test bookings. We are not the official CSCS body, and this is clearly stated on our website. Customers are always free to apply directly through the official route if they prefer.
Once an order is placed, our team begins processing and allocating resources to the application. However, we reviewed your request promptly and, as confirmed, reduced the cancellation fee and issued the agreed refund.
We understand that applying in a hurry can be frustrating, and we appreciate you acknowledging that the refund was honoured. Your feedback will be reviewed internally to ensure continued clarity around our services.
From start to finish I was pleased with…
From start to finish I was pleased with the way the process went. My first option wasn't available but within minutes Hazel Cooper emailed me back and asked me about another date, which was sorted out.
Very pleased with the service.
13 February 2026
Unprompted review
Reply from Construction Worker Support
Hi, thank you for your kind review.
We’re pleased to hear that Hazel Cooper responded quickly and was able to arrange an alternative date for you without delay. Providing prompt and efficient support is exactly what we aim for.
We appreciate you choosing us and wish you all the best.
Support and speed of response from CWS…
Support and speed of response from CWS was spot on. Jake was great in assisting with all my questions. Many Thanks all
12 February 2026
Unprompted review
Reply from Construction Worker Support
Hi Ed, thank you for your feedback.
We’re delighted to hear that Jake was able to assist you clearly and efficiently. Providing responsive support is very important to us, and we truly appreciate your kind words.
Many thanks for choosing our service.
After falling into a little bit of a…
After falling into a little bit of a dilemma when trying to purchase my Managers and professional CSCS card, I accidentally chose the Professionally qualified persons (PQP) card instead of the Academically qualified persons card. Once I had realised what I had done, I naturally panicked as, I had already paid the full amount of £65. I reached out to William jones of Construction CSCS support team who switched the PQP back over to my AQP application process almost immediately. William had made it all a very pleasant experience with good results very efficiently.
13 February 2026
Unprompted review
Reply from Construction Worker Support
Hi Jamie, thank you for sharing your experience.
We completely understand how stressful it can feel when selecting the wrong card type, and we’re glad William Jones was able to correct the application promptly and make the process smooth for you. We’ll be sure to pass on your kind feedback.
Wishing you every success moving forward.
Awful Company/Service
Applied for a card on 31st December and still not received anything on the 12th February the customer service is appaling and unhelpful they have no idea what they are doing, refuse to help
12 February 2026
Unprompted review
Reply from Construction Worker Support
Hi Terri-Ann, thank you for your feedback.
We’re sorry to hear that you’re unhappy with the timeline and support received. Card processing times can vary depending on application checks and external approvals, and we aim to keep customers informed throughout.
We take comments regarding customer service seriously and will review this case internally to ensure communication and support remain clear and efficient. If you still require assistance, please contact our support team so we can look into this further for you.
I was very impressed by the prompt…
I was very impressed by the prompt responses to emails I had sent.
11 February 2026
Unprompted review
Reply from Construction Worker Support
Hi Ryan, thank you for your review.
We’re pleased to hear that you were impressed with the prompt email responses. We aim to provide timely and helpful communication at every stage.
We appreciate your feedback.
If I could give one star I would
If I could give one star I would. Didn’t realise that this company was not the official company and paid £65 for my CSCS card. I needed to take the L1 Health and Safety test which I did and sent the certificate on the same day. 2 days later when I contacted CSCS direct to ask what was happening, they said my application was in draft because the payment had not been made. As I needed the card to work, I had no choice but to pay again. When contacting CSW they had the audacity to send me a screenshot of my card telling me the application had been made!! It had been made by me not them!! I am now down £100 when it should only have cost me £36 and CWS aren’t replying to my request for a refund as they have done NOTHING!! Avoid at all costs and go through the official CSCS website
10 February 2026
Unprompted review
Reply from Construction Worker Support
Hi, thank you for sharing your concerns. We’re genuinely sorry to read how frustrating this situation has been for you, especially when you needed the card urgently for work.
We would like the opportunity to look into this properly from our side. As a third-party support provider, we assist with preparing and progressing applications based on the documentation and details provided, and we certainly do not intend to cause any confusion or duplicate payments.
To investigate this thoroughly, please contact us directly with your full name, email address used for the order, and any relevant reference numbers so we can review your case in detail. Once we have your details, we’ll check our records and work with you to resolve this as quickly as possible.
We take matters like this seriously and are committed to helping you reach a fair resolution.
Anna James is a fantastic lady
Anna James is a fantastic lady. She was courteous, listened to me. Understood me and had the information I needed and helped
Me out with revision material too. An exceptional and model employee. Please give her a GOOD Bonus for all her work. Thanks to her o can sit a test and get a proper job. Thanks Anna.
10 February 2026
Unprompted review
Reply from Construction Worker Support
Hi Feanor, thank you for such wonderful feedback.
We’re delighted to hear that Anna James provided clear guidance, listened carefully, and supported you with the revision materials you needed. Your kind words will certainly be passed on to her.
We wish you every success with your test and your new job opportunity.
Recommend… had a few issues to start…
Recommend… had a few issues to start with the booking, on both sides, but Jake starling called me and swiftly worked everything out.
Great service
5 February 2026
Unprompted review
Reply from Construction Worker Support
Hi Nathan, thank you for your kind recommendation. We truly appreciate your patience while the initial booking issues were being resolved, and we’re glad Jake was able to contact you promptly and get everything sorted smoothly. We’re pleased to know you had a positive experience overall and thank you for choosing us.
Book your test through CITB and CSCS…
Book your test through CITB and CSCS official websites. It is £50 cheaper all in all. Tried to cancel within 5 minutes of me booking and wanted to charge me a £44 cancellation fee as they had "already started processing" yet noone was available to answer the phone. The customer service was good with Ella, she tried her best to resolve and was only taking her manager's directions. Spoke to the manager and only decided to give me a full refund when i said i will reverse the payment through my bank and mentioned the consumers protection act. Emailed me saying it was an act of good will... Terrible business, do not use.
3 February 2026
Unprompted review
Reply from Construction Worker Support
Hello, thank you for sharing your feedback. We’re sorry to hear that the cancellation experience caused frustration. As a third-party support service, our team begins processing requests soon after submission, which is why cancellation terms apply as outlined on our website; however, we always aim to review each situation fairly. We’re glad our team, including Ella, was able to assist and that a full refund was arranged for you. Your feedback has been noted and will be reviewed internally to help us further improve the customer experience.
Leo Smith
Leo Smith was very helpful and accommodated the request i put in timeously and professionally.
2 February 2026
Unprompted review
Reply from Construction Worker Support
Hi Scott, thank you for your feedback. We’re delighted to hear that Leo was able to assist you professionally and accommodate your request in a timely manner. We truly appreciate your kind words and wish you all the best with your upcoming process.
Do no use them
They have messed up my application kept me waiting 4 month then blamed me there confusing a old card application with my new one my bigge
St problem was lack of comunication and the fact u were wanting me to fix the issues though they were not made by me i paid u to get my card it was up to u to fix the issues not me thats what i paid for not for me to do all the work
23 September 2025
Reply from Construction Worker Support
Hi Aaron, thank you for sharing your experience. We sincerely apologise for the delay and the confusion that occurred during the application process. As explained, an earlier draft application needed to be cleared before moving forward, and once identified, our team worked to resolve the matter and discussed the available options with you, including cancellation and refund processing. We understand the inconvenience caused and will be reviewing this case internally to ensure better clarity and smoother handling going forward. Thank you for bringing this to our attention.
THE BEST
I am so glad that I have went with this company for my cscs card because the level of customer service that I have received from William Jones and Shane Wilson is nothing less than top notch. They are very helpful and very patient when it comes on to dealing with customers and I am one of them. So thank you both for your assistance and thanks again.
28 January 2026
Unprompted review
Reply from Construction Worker Support
Hi there, thank you so much for such an amazing review! 🌟
We’re delighted to hear that you had such a positive experience with us. William and Shane will be really pleased to know their patience, support, and dedication made a difference for you. Providing top-notch customer service is exactly what we aim for, and your kind words truly mean a lot to the whole team.
Thank you for choosing us for your CSCS card, and we’re always here if you need any further support.
I really struggled with the majority of…
I really struggled with the majority of this, I can barely use a mobile phone. William Jones was amazing nothing was too much trouble and he was extremely quick to come to my aid and resolve all of my issues. William Jones is a top bloke 🙏
27 January 2026
Unprompted review
Reply from Construction Worker Support
Hi Peter, thank you for sharing your experience! We’re thrilled to hear that William Jones was able to assist you and make the process smooth. We’ll be sure to pass your kind words on to him. Your feedback means a lot to us!
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