The concept of Conference Genie is fantastic but, living as I do in South Africa, I have had some issues with it. First, the SA call number doesn't work so I am obliged to call in through the UK numbe... See more
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See what reviewers are saying
Mike at Conference Genie has been a life saver. He has hand held us on calls and assisted with all of our international teething problems (always user error). He is always cheerful, professional... See more
Noise Free high quality Voice, easy to dial and it don't comes up asking invitees to press a lots of keys Also it does not ask people to wait to keying in PIN until the automated message is over. F... See more
When we need someone to take over, we call Office Genie. They are efficient and couldn't do more to help us. Office Genie have helped The Air Ambulance Service over the years by covering our phone s... See more
Company details
Contact info
36 Paradise Road, TW9 1SE, Richmond, United Kingdom
- 0800 229 0800
- info@conferencegenie.com
- www.conferencegenie.co.uk
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Hassle free conference calling
Very easy to use, and never had any issues with international participants accessing (which has been known to be problematical with similar systems)
Conference Genie helped me work out the best option for my teleclasses
As a conference call newbie, I had a lot of questions. Conference Genie answered all of these to help me offer the best possible service to my teleclass participants. The setup process was quick and easy too.
Mike Kitchen Customer Service
Mike's service has been excellent.
He responded to our query within minutes (which felt like seconds).
Great work!
Excellent support
A very efficient and quick response to our queries today.
Speedy Response
Living in the U.S. I didn't want to pay long distance to call Conference Genie but was able to get speedy responses via email during UK office hours. Very helpful and polite
Customer Service Feedback
I contacted Conference Genie by email this morning as I was experiencing issues dialling out and adding people to my conference call. I very quickly received an email (from Mike) explaining that he had tried to contact me by phone, but I had been away from my desk. When I called him back he clearly explained where I was going wrong and the matter was resolved in minutes. He was very friendly and helpful - great customer service!
Thanks Mike and Conference Genie
Excellent
I run clinical telephone groups for the NHS. Conference Genie were very competitively priced, and have always provided a stable, reliable service. Mike and Lorraine are always keen to give support and any requests that i may have are always dealt with in a speedy, highly professional manner. The online interface is easy to use and i've never noticed any downtime for the service. Very pleased with the service and would happily recommend it to anyone.
Request for acces number.
It was not a difficult question, but i was very happy that I got the answer immediately.
review
very prompt response and resolved my queries, more than happy with the service, thank you.
Wonderfully flexible, affordable and with good service
I have been using this conference calling system for years and love that I can have my own "room" without having to pay to have that number. The International calling and Post Pay options are very helpful when you want to look good for clients. The only drawback is I need more countries (Greece!).
Whenever I have needed service - which is hardly ever because it's all so easy - the people have been friendly and responsive.
Quick and helpful! Excellent service.
Quick response. Question answered right away.
Excellent communication.
Great Customer Service Support
I needed clarity on which was the most cost effective dial-in number to use from a country which doesn't have a dedicated number. Mike was extremely helpful and was able to provide a breakdown of the alternative numbers available and the associated costs for both the company and the guest caller, which was exactly what I needed. Excellent Service!
Additional rooms required on our account
Mike has kindly dealt with my enquiry very quickly this afternoon and am very pleased with the service that I have received from him in the past too.
International Dial-in Query
Response within 5 minutes. Very professional.
Excellent customer service from the Conference Genie team
I had reason to contact the Conference Genie team with a question about accessing one of their services. I filled in the online question form and had a reply, with everything I needed within a few minutes. I couldn't have asked for more.
Excellent service
I received a very quick response to my email query which answered in full my question. Appreciate the quick reply.
Fabulous personal service!
I have used several other companies and right from the start with Conference Genie, I have felt my business counts and is important.
Any communication is swiftly and pleasantly dealt with to conclusion ... even when I've had a blonde moment (like this morning) , customer service are polite understanding and very patient! Cannot recommend highly enough ... thanks especially to Mike and Lorraine ... you deserve success! Caroline McFarlan - Executive National Vice President, Arbonne International
great customer service!!
Needed to setup a 40 way conference call using conferencegenie, contacted the support team with my questions and received a lightning fast response from Mike with concise details on configuring the product to cater for my specific requirements.
Conference Genie Customer Services
I made an e-mail enquiry regarding the Conference Genie service and received a very quick and courteous reply from Mike Kitchen.
He answered my questions clearly and consisely.
Conference Genie services are very easy to use and so efficient. I have been recommending their services to everyone!
Excellent service!
While planning a live teleseminar, I emailed Mike Kitchen over 10 times with various queries. Not only did he have the patience to answer all of my questions, but he replied to my emails within a few minutes after I had sent them. I will definitely recommend Conference Genie and especially Mike Kitchen.
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