Appliance required was in stock and available for home delivery. Order was raised and product delivered about two days later. The product arrived and completely installed apart from a seat that wo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a shower stool and toilet frame and seat for my rehab following a hip replacement op. Really pleased with both products which have lots of adjustment so you can get the right height. Excellent... See more
Company replied
I am constantly surprised and pleased by the number of aids sold by Complete Care Shop. It is often difficult to find aids to make life easier if you have a range of disabilities. This retailer stocks... See more
Company replied
Bought a rollator for my 88 year old father.. Received yesterday and WOW what a difference this has made for him, he's flying round the house!! He suffers from severe arthritis and struggles to walk..... See more
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Complete Care Shop
Thank you for your wonderful feedback.
We are delighted to hear that you found our product range great, the ordering process easy, and that you were pleased with the quality and fast delivery. We truly appreciate you taking the time to share your experience.
Many thanks Nina
Good product & service.
Product and service from this company was very good. Would use this company again.
19 June 2026
Reply from Complete Care Shop
Thank you for your kind feedback. We are delighted to hear that you found our products and service to be very good. We truly appreciate your support and look forward to assisting you again in the future.
Many thanks Nina
Ordered a shower stool and toilet frame…
Ordered a shower stool and toilet frame and seat for my rehab following a hip replacement op. Really pleased with both products which have lots of adjustment so you can get the right height. Excellent speedy next day delivery
2 July 2026
Reply from Complete Care Shop
Thank you for sharing your positive experience! We are so glad to hear that our products are helping with your rehabilitation after your hip replacement and that the adjustability is meeting your needs. We're also pleased that our speedy delivery was helpful.
Many thanks Nina
Great service
Easy process to order. Efficient delivery and good communication. And the products are great quality and what we required. Thank you
2 July 2026
Reply from Complete Care Shop
Thank you for your wonderful feedback.
We are so pleased to hear that you found the ordering process easy, and that our delivery and communication were efficient. It's fantastic to know that the products are of great quality and met your requirements.
Many thanks Nina
The bag for my tri walker is very good…
The bag for my tri walker is very good and it arrived quickly.
1 July 2026
Reply from Complete Care Shop
Thank you for your kind feedback.
We're so pleased to hear that the bag for your tri walker is very good and that it arrived quickly. We appreciate you taking the time to share your experience.
Many thanks Nina
Delivery service
I appreciated that my order arrived swiftly, however, the courier left it at a different address and sent me a text message suggesting to collect it from there. This arrangement was his own and not agreed with me.
8 June 2026
Reply from Complete Care Shop
We appreciate you bringing this delivery issue to our attention. We are concerned to learn that your order was not delivered to your specified address and that the courier made an unauthorised arrangement. We are investigating this matter to prevent similar occurrences.
Many thanks Nina
I recived a very good service
1 July 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for taking the time to share your positive experience.
We are delighted to hear that you received very good service and that we met your expectations.
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Customer Experience Advisor
Ordered the item on Sunday arrived…
Ordered the item on Sunday arrived Wednesday excellent value for money quick delivery
1 July 2026
Reply from Complete Care Shop
Good afternoon Karen
Thank you for your wonderful review.
We're pleased to hear that your order arrived quickly and that you found it to be excellent value for money. Providing a fast, reliable service and great products at competitive prices is what we strive for.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
Good afternoon Beverley
Thank you for your review
We're delighted to hear that you're very satisfied with the quality of your purchase. Providing high-quality products and a positive customer experience is always our goal.
We appreciate your feedback.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
Good afternoon James
Thank you for your great review
We're delighted to hear that you find our ordering process simple and easy to use, and that the information provided helps you find what you need. It's wonderful to know we're meeting your expectations most of the time.
We really appreciate your feedback.
Kind regards
Jessica
Customer Experience Team
Care Shop For Me!
Great value for money.
Quick and easy ordering.
Quick delivery.
Good quality product.
Easy to assemble.
18 June 2026
Reply from Complete Care Shop
Good Afternoon,
We appreciate your positive feedback on the product's quality and ease of assembly.
We are so pleased to hear that you found great value in your purchase and that the ordering and delivery processes were quick and easy.
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Customer Experience Advisor
Not received order yet
1 July 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your review.
We're sorry to hear that you have not yet received your order.
We have checked the status and can confirm that your parcel is currently with DPD for delivery and is on its way to you.
We understand how important it is to receive your order promptly and appreciate your patience while it completes its journey.
If you have any concerns regarding the delivery or require further assistance, please don't hesitate to contact us.
Kind Regards,
Halima
Customer Experience Advisor
Reply from Complete Care Shop
Thank you for your wonderful feedback. We are so pleased to hear that you were happy with both the quality of your purchase and the speed of its arrival. We truly appreciate you taking the time to share your positive experience.
Many thanks Nina
Liteway tri-walker with seat
Order and delivery went smoothly. Meets my needs and find it easy to manoeuvre. No owners manual and instructions in box with item.
1 July 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your feedback.
We're happy to hear your order and delivery went smoothly and that the item is easy to manoeuvre.
We appreciate you bringing the missing manual to our attention. We are always working to improve our packaging processes.
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Customer Experience Advisor
I purchased the wrong item for me
I purchased the wrong item for me, Twas a Rollator that was too big,
CCS arranged for collection, I ordered a new one that is fantastic, it folds smaller and fits in my car with ease.
Thanks to all at CCS.
17 June 2026
Reply from Complete Care Shop
Good afternoon, Keith
What a lovely review!
We're so pleased to hear that we could help you find a rollator that perfectly suits your needs and fits easily into your car. It's wonderful to know you're happy with your new item!
Kind regards
Gary
Reply from Complete Care Shop
Good afternoon
Thank you for your review
We're so glad you appreciated our quick delivery and good value! Thank you for your kind words.
Kind regards
Gary
Really helpful staff on phone…
Really helpful staff on phone enquiries.
Order placed and raised toilet seat received 2 days later
Excellent service and would recommend in the future.
17 June 2026
Reply from Complete Care Shop
Good afternoon, Matthew
We're delighted to hear that our phone staff were helpful and that your order arrived so quickly. It's wonderful to know you had such a positive experience and would recommend us!
Kind regards
Gary
I did a lot of research before I made…
I did a lot of research before I made this purchase. The item arrived yesterday, used it today for the first time and very happy.
Makes having a shower so much easier and feels more comfortable as well.
30 June 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for taking the time to share your positive experience! We're so pleased to hear that your research paid off and that our product is making your shower routine easier and more comfortable.
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Customer Experience Advisor
delivered on the day promised
delivered on the day promised, we were not home but parcel left in a safe place.
30 June 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your positive review.
We're glad to hear your parcel was delivered as promised and left securely, even though you weren't home. Thank you for sharing your experience with us.
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Customer Experience Advisor
Reply from Complete Care Shop
Good Afternoon,
Thank you for your positive review
We're so pleased to hear you were happy with the pricing, our communication, and the prompt delivery.
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Customer Experience Advisor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.