I’ve always had a great experience with Comsave. Whenever I’ve needed them, I’ve been helped straight away with no hassle, and the staff are always professional and understanding. Life happens,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service with excellent staff. I have been using Commsave for a couple of years now. They are a brilliant, empathetic team who really try to help you in any way they can. I really apprec... See more
Company replied
Excellent service. My account was easy to set up and the customer service is second to none. When I have contacted customer services, the staff have been super friendly and answered every question I h... See more
Company replied
I had an issue that was quite important to me. It was not straightforward. Once I had explained the situation to a member of staff at Commsave, they ensured that my request had a satisfactory outcom... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Commsave educates doshi learn helped me…
Commsave educates doshi learn helped me excellent
7 June 2026
Unprompted review
Reply from Commsave Credit Union
Hi Billy,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
That commsave educates doshi learn helped you.
Thank you again for such a lovely review.
Many thanks,
Commsave
I called Commsave and I spoke to Jay…
I called Commsave and I spoke to Jay twice, and he has been very helpful, explaining clearly and patiently with good customer care.
6 June 2026
Unprompted review
Reply from Commsave Credit Union
Hi Tee,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that when you had spoken to Jay he was very helpful and explained thing clearly to you providing good customer service.
Thank you again for such a lovely review.
Many thanks,
Commsave
They ruin lives
I have been extremely disappointed with my experience.
A CIFAS marker was recorded against me containing information that I dispute and which appears to be inaccurate, including an address where I have never lived, employment details that do not relate to me, and bank information that I do not recognise. Despite providing evidence and raising serious concerns regarding the accuracy of this data, I have struggled to obtain clear answers.
What has been most frustrating is the lack of communication. Multiple emails from both myself and my solicitor have gone unanswered for weeks, and requests for a telephone call have been ignored.
Medway Council has confirmed that I have never resided at the address recorded, yet I have still not received a satisfactory explanation as to how this information became associated with my name or what evidence was relied upon.
I was also informed that the matter had been reported to the National Crime Agency. However, after contacting the NCA directly, I received confirmation that they hold no information relating to me, which has only added to my concerns and confusion.
I appreciate the importance of fraud prevention, but where an individual disputes information and provides evidence of inaccuracies, there should be transparency, communication, and a proper investigation. Unfortunately, that has not been my experience.
The Financial Ombudsman Service also agreed that I did not make the application in question. Despite this, Commsave has refused to remove the CIFAS marker and continues to ignore correspondence from both me and my solicitor.
I remain awaiting a substantive response and resolution.
4 June 2025
Unprompted review
Reply from Commsave Credit Union
Good Afternoon,
Thank you for coming back to us with the required information.
We acknowledge receipt of your enquiry and are currently reviewing the details.
We will provide further information once our review is complete.
Many thanks, Commsave
0303 0402 660
Hello@commsave.co.uk
Excellent service and fast response to…
Excellent service and fast response to any enquiry
1 June 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
a excellent service and fast response to any enquiry.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Wayne,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
Easy and quick communication.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very easy to deal with
Very easy to deal with. Excellent customer service. Quick decision. Thoroughly recommended.
29 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Steven,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
easy to dela with and excellent customer service.
Thank you again for such a lovely review.
Many thanks,
Commsave
Fast efficient and easy to use
28 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Kelvin,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
Fast efficient and easy to use.
Thank you again for such a lovely review.
Many thanks,
Commsave
The support team is always ready to…
The support team is always ready to help never let me down when I need help once again I recommend 100%
29 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Krzysztof,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that support is always at hand and there when needed.
Thank you again for such a lovely review.
Many thanks,
Commsave
Would give 0 stars,but not given…
Would give 0 stars,but not given option.
same response every time,you are willing to accept loans in the past,but when things get tough Commsave says no,I will be leaving a negative review on trust pilot,I wish I never joined consave in the first place.i have also advised people in the workplace to avoid you at all costs!!!!!hopefully they go out of business very soon con artists
28 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi John,
Thank you for your feedback, and we're sorry to hear about your disappointment. We understand how frustrating it can be to be declined for a loan.
At Commsave, we assess each loan application individually, taking into account a range of factors including affordability and current financial circumstances.
While we aim to support members wherever possible, we also have a responsibility to ensure that any lending is sustainable and in the member’s best interest.
Thank you again for taking the time to share your experience — your feedback helps us improve.
Many thanks, Commsave
0303 0402 660
Hello@commsave.co.uk
They have helped me in time.of need…
They have helped me in time.of need many times and very good rates
28 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Joseph
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be That we have helped you in times of need many times with very good rates.
Thank you again for such a lovely review.
Many thanks,
Commsave
I have always had a great experience…
I have always had a great experience with Commsave I’ve been saving and borrowing from them for best part of 15 years they have improved so much throughout them 15yrs faster at withdrawals faster loan application process don’t have any complaints
27 May 2026
Unprompted review
Reply from Commsave Credit Union
HI Paul
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have always had a great experience when calling us & with savings and lending.
It is great that you have been a member for the last fifteen years With fast withdrawals you have no complaints.
Thank you again for such a lovely review.
Many thanks,
Commsave
Its always easy to contact you and the…
Its always easy to contact you and the service is on 5 stars
27 May 2026
Unprompted review
Reply from Commsave Credit Union
Good Afternoon,,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that Its always easy to contact Commsave.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very interesting experience.
26 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi David,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a very interesting experience.
Thank you again for such a lovely review.
Many thanks,
Commsave
Excellent service with excellent staff.
Excellent service with excellent staff.
I have been using Commsave for a couple of years now. They are a brilliant, empathetic team who really try to help you in any way they can. I really appreciate them and would 100% recommend.
Special shout out to Mia who answered my call today - very informative, professional, polite and happy. Thank you so much!
26 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Chloe,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Excellent customer service.
Thank you for being a member for the last few years.
We always aim to be empathetic to all of our valued members & appreciate the recommendation.
We will pass you great feedback to Mia.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Steven,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Really helpful good service
Thank you again for such a lovely review.
Many thanks,
Commsave
Great company to deal with
Great company to deal with, professional, helpful and understanding, and very supportive when my wife passed away.
22 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Steve,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a great company to deal with with professional and helpful staff & very supportive during difficult times.
Thank you again for such a lovely review.
Many thanks,
Commsave
Fantastic service from everyone I spoke…
Fantastic service from everyone I spoke to in order to get everything approved with some urgency. Matthew in particular went above and beyond to assist me. He was truly the epitome of great customer service!
22 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Dannii,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be fantastic Service we will pass on your great feedback to Matthew.
Thank you again for such a lovely review.
Many thanks,
Commsave
I would like to see this company…
I would like to see this company customer service is the best. One of the best decision i had made to save with them. I am speaking from my experience with them and I have no regrets. And I must say that I don't get anything from the company as a incentive to say
what i have said. All from my experience with them. Keep up the good work.
22 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Gordon,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent experiences with commsave to be a great decision with no regrets and thank you for your comments.
Thank you again for such a lovely review.
Many thanks,
Commsave
Excellent service
I have been a member of Commsave around 15 years and always received a prompt and courteous service.
22 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Christopher,
Thank you for taking the time to leave your 5* review
We are happy that you have been with Commsave for the last fifteen years and found the services to be prompt.
Thank you again for such a lovely review.
Many thanks,
Commsave
I spoke to Sami today
I spoke to Sami today, lovely to talk to, and very helpful, thankyou.
21 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Karen,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Sami to be a lovely person to talk to and very helpful we will pass on you lovely feedback.
Thank you again for such a lovely review.
Many thanks,
Commsave
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