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Coles Miller Solicitors LLP  Reviews 

1,564
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the friendly staff and knowledgeable solicitors for providing truly exceptional guidance through complicated legal processes like property purchases and thorough will writing. Consumers note that the dedicated team communicates very clearly, responds rapidly to inquiries, and ensures a completely smooth, reassuring user experience from start to finish. However, some reviewers were distinctly not happy, experiencing frustrating issues regarding unhelpful staff attitudes and occasional communication delays. Some customers also reported specific instances where initial professional advice felt disappointing or less supportive than expected during their initial consultations.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their professional, knowledgeable,... See more

Service

Consumers find service to be exceptionally positive, praising the professional, efficient, and kind approach... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient, polite, and professional... See more

User experience

Customers felt great satisfaction regarding the user experience, highlighting that representatives were... See more

Response time

Users describe satisfaction with response time, highlighting that reviewers consistently received prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lianne was amazing and I'm so happy we chose her. She was efficient, courteous, answered all our questions and kept us in the loop at all times. We had complicated Land Registry issues with the the ho... See more

Company replied

Rated 5 out of 5 stars

We were fortunate to find Anna Taylor who was beyond outstanding. Super efficient, kind thoughtful and caring. Extremely thorough in her research. Unfortunately she had to deal with a couple of... See more

Company replied

Rated 5 out of 5 stars

Roger, Adele and the team at Poole dealt with our conveyancing. They made it straight forward, guiding us through all the paperwork and keeping us up to date with the process. Very professional, polit... See more

Company replied

Rated 5 out of 5 stars

Lianne and her team at Coles Miller did an excellent job on our sale and purchase. They always responded quickly and with thorough answers, kept us up to date with next steps. Everything was perfect... See more


Company details

  1. Conveyancer
  2. also in
  3. Debt Collecting
  4. Divorce Lawyer
  5. Employment Attorney
  6. Family Law Attorney
  7. Personal Injury Attorney

Written by the company

Coles Miller are leading Dorset solicitors with offices in Bournemouth, Poole, Broadstone, Christchurch, Wimborne. Contact us for expert legal advice. Services for You PERSONAL INJURY MEDICAL NEGLIGENCE FAMILY LAW DEBT RECOVERY / LANDLORD EMPLOYMENT WILLS, PROBATE, TAX & TRUSTS RESIDENTIAL CONVEYANCING RESIDENTIAL LEASEHOLD PROPERTY DISPUTES & LITIGATION Services for your Business COMMERCIAL LAW COMMERCIAL PROPERTY EMPLOYMENT DEBT RECOVERY DISPUTES & LITIGATION The firm can chart its history back to the late 1920's when its founding member Howard J Cole began working at Poole solicitors firm J W Miller & Sons as a Legal Clerk. Years later he officially launched H F J Cole in 1954, providing a full legal service for the people of Poole. The firm grew and by 1972 there were three partners; Howard, his brother Arthur and Roger Senior. By this time, the firm had been re-named HFJ & AW Cole. As the years progressed and the firm flourished more and more solicitors were brought on board. The year 1989 witnessed the merger with Poole-based firm Millers and thus Coles Miller, as it is known today, was formed. Coles Miller became a Limited Liability Partnership registered in England & Wales under number OC318707 on 1st May 2006.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,564)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No win no fee

My solicitor in this matter was very professional and guided me through the process. He kept me updated and gave me the relevant information through out.
I'm very happy with the service he provided.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent professional

They are an incredible team of lawyers with great experience, seriousness, and very competent, blessings to all and I highly recommend them.

1 June 2024
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Reply from Coles Miller Solicitors LLP

Thank you for your review Eduardo.

Rated 5 out of 5 stars

David Simpson is a superb Solicitor

David Simpson is a superb Solicitor. He never forgot that there was someone I had lost throughout the case. He was very knowledgable. Kept me updated. Was kind but firm when he needed to be. As a person's passion for winning a case can sometimes get the the way of logic and what is legally possible to get the required outcome. Well done David.

28 May 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review, I have shared this to David.

Rated 5 out of 5 stars

Gratitude to Coles Miller

Coles Miller (Roger Leedham & his Team) acted on our behalf and successfully concluded exchange and completion on the sale of our property. Exchange Friday 14th & Completion Monday 17th. This was a challenging sale for us all and I am grateful for their efforts in achieving the successful outcome. 5 weeks later Roger and his Team were able to smoothly complete the purchase of our onward move.

14 March 2025
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Reply from Coles Miller Solicitors LLP

I have sent this review to Roger & team they were thrilled.

Rated 5 out of 5 stars

A very efficient service.

We were able to book a prompt appointment and refresh our wills with the minimal amount of time and fuss. Excellent service from Emma as per usual. Also everything documented beautifully as you would expect from a very important process.

1 April 2025
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Reply from Coles Miller Solicitors LLP

Emma has asked me to than you for your review.

Rated 5 out of 5 stars

Coles Miller highly recommended.

I used Julie at Coles Miller for advice on making a will.
Julie gave expert advice in a friendly and easy to understand way. What could have been complicated was made easy. The will was made without fuss.
I also used Coles Miller on a property sale which was handled equally as well.

21 May 2025
Rated 5 out of 5 stars

They care

We first used this company seven years ago when buying our house and had such a smooth experience, it was going to be the only company to use when selling it.
Inga (solicitor) was fantastic, she really listened to how you wanted the sale to progress, she kept you informed at all times, and really truly had your back when traversing a number of tricky moments. Claire, her assistant, was there at both the purchase and sale of the property and again, showed true care in what was happening, and helping along the way.
We cannot recommend Cole’s Millar enough. Thank you Inga and Claire!

25 April 2025
Rated 5 out of 5 stars

Roger leedham-coles miller

Roger Leedham from coles miller helped us buy and sell our property. Would 100% recommend him. He was prompt with enquiries, thorough with his searches and very knowledgeable. He helped us through a few difficult situations regarding our purchase and gave us invaluable advice. Will definitely use him again.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Calm, competent and accessible

Calm, competent and accessible.
JULIE MORGAN provided a smooth route to our peace-of-mind, with latest tax guidance, swiftly putting our final Wills in place.

8 May 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review I have shared with Julie.

Rated 5 out of 5 stars

Ruth Elkins

Ruth Elkins, did the conveyancing for our house sale. Whilst the buyers solicitor was dithering and dragging things out. Ruth was fantastic and really pushed things along. Very grateful to Ruth and her assistants for the efforts made

29 March 2025
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Reply from Coles Miller Solicitors LLP

Many thanks for your review.

Rated 5 out of 5 stars

Very happy with the service and team

I have used Coles Miller solicitors a few times; Roger Leedham has always been so helpful and supportive, everything is fully explained and understood; the team I have interacted with have always been pleasant and very efficient; I will certainly use them again.

2 May 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you Ben I know Roger was very happy with your review.

Rated 5 out of 5 stars

Will Update

Very informative and friendly service when updating my will. Would recommend.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Making my Will was a simple and quick…

Making my Will was a simple and quick process. Meeting with a person rather than via online was very satisfactory and the whole procedure was prompt and efficient.
I feel confident to use Cole Miller again.

25 April 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review Joanna.

Rated 5 out of 5 stars

Roger Leedham was brilliant

Roger Leedham was brilliant. Very helpful throughout a very challenging sale / purchase. He was proactive throughout the process which helped push things along. We would definitely recommend him to others

27 January 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you Francesca, I have shard your review with Roger.

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